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October 2023 by Terrance Hackett
Great company and even better people
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August 2023 by Daniel Doucette
They come up with a multitude of reasons not to deliver your package so your forced to go to their depot to pick it up. I'll be sure to mention this to my suppliers so I'll never have to deal with them again.
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May 2023 by Liz Bucco
Do yourself a favor and NEVER do business with this company. Not only do they neglect to tell customers they are curb side only they fully acknowledged it while I was on phone with delivery being dumped on the road. Person I was on phone with said “we don’t tell people it’s curb side only because they’ll cancel and just buy from Home Depot”…yes the guy actually said this. Not only that but the driver was aggressive and unreasonably agitated right off the bat...I asked him if he was ok and immediately regretted showing any kindness and concern towards this person. I have never dealt with a delivery driver who made me question my safety like that. I regret not recording the interaction for the company. Truly a horrible experience dealing with this company.
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April 2023 by John M Williams
Great staff in the office and hardworking drivers
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March 2023 by G.C. D.
Absolutely the worst. Horrible communication, horrible attitude, horrible everything. I cannot put into words properly how bad this company is. ?
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March 2023 by Gary Cormier
If I could leave less stars I would. This is probably the most inconvenient trucking company I have ever used. The window of delivery would have me sitting home for four hours waiting for a package. When I asked if I could just come in and grab the package it was another big ordeal about it being on a trailer and needing 24 hour notice. I then give 24 hour notice, and call back to confirm that the package is available to pick up, and the next person I talk to has no idea what I am talking about. So unprofessional, inconvenience, And borderline rude. Terrible customer service!
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March 2023 by Mark Bruce
Unfriendly staff, would not accommodate anything but an 18 wheeler for a residential heat pump delivery. Even when I agreed to pick up at their facility they required a 24hr notice. Avoid using them for your shipping needs unless you have an 18 wheeler loading dock at your home.
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March 2022 by Eric Coleman
Don Andrew's cool guy cool too talk too
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March 2022 by Nicholas Olson
Horrible policies. To be clear I never chose to ship through them, a company I purchased from who was supposed to deliver to my address sent them a package. Turns out they accept shipments to addresses to which they refuse to deliver. They then refused to deliver to my work because they don't deliver to dead end roads. I work at a small family owned lobster wholesaler and we have 18 wheeler tractor trailers coming and going daily but they wouldn't even let me send photos to prove that this is an acceptable place for them to send a truck. Ultimately I couldn't coordinate anything with then and had to drive 2 hours each way just to go pick up my package. So annoyed with them.
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March 2022 by Suzie Kohler
Driver was very professional and helpful. We were able to offload the skid from truck to our truck and drive up the hill. Tracking system stinks. Delivery sat at the terminal for 5 days with no contact. 800 customer number is useless but the customer folks were great help. Mixed recommendations but overall a decent experience.
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March 2022 by Shane Blakely
Friendly staff, quick delivery.
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March 2022 by Peter Ferrante
I picked up my palleted motorcycle at BSP and they were very professional. No problems
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March 2020 by Cindy Nadeau
Our driver, Chris, was awesome! Polite, friendly, helpful!! Thank you!!
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March 2019 by Kathy Everett
Outstanding customer service all the way around!
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March 2019 by Steve Terenzoni
Very poor customer service and truck driver was rude and not helpful at all. I paid for lift gate service cause I own nothing to move frieght objects and had to fight with him to wheel it in front of my garage .He insisted he was going to leave it at the end of the driveway. I have had all other carriers back in my driveway cause it longer then it needs to be to accommodate a 18 Wheeler and unload professionally.
