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March 2024 by Caroline D.
Rented several vehicles from ENTERPRISE always had top-notch service ! I Rented from the airport Adrienne Took care of me as I rented a vehicle for a couple days had to extend the vehicle daily adrienne had given me her business card with her email address. I emailed her for convenience for myself, I explained that I needed the vehicle longer she told me not to worry about it for me to take my time. She was professional and extremely helpful. I highly recommend renting through the airport. They are nothing but friendly accommodating ! Their vehicles are extremely clean. Most of them are just about brand new ! 5 star is an understatement! Also rented from Westbrook I believe he was the manager. His name was Adam. He was just as nice as adrienne, As I rented the vehicle last minute. They were closing with in 45 minutes. I got there 10 minutes before closing the car was running for me as it was snowing out .. they went above and beyond to have it all warmed up and ready to go for me! Extremely nice of him to make sure that I didn't have to do anything but put it in Drive. Thanks again Adam for your outstanding service ! Another time I rented a vehicle from Portland marginalWay had to get a truck this time just for a day . Elizabeth hooked up within the hour because I'm always last minute ! She had just what I needed the truck was immaculate full tank of gas. Returned it the next morning, left the keys in it and went on my way smooth as could be ! Thank you Enterprise Enterprise highly recommended !! Caroline D
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February 2024 by Gemma D.
We rented a car and upon leaving the location, we noticed there was a icon the screen and thought it was normal, the third day, we called because I looked up the icon, thinking it as just low air in the tires but after looking up the codes icons, it was the Star/Stop Warning, we called and were told to return the car and they would give us another car. Got the car, put on the temperature control, and was hit with a moldy smell. Apon returning the car we commented about having to return the first vehicle and then then, the bad smell in the second car and the reprehensive ask "Oh, Sorry About that." There was no offer to comp us for the inconvenience of returning the first vehicle or enduring the odor of the second car. When we checked out checking account, we discovered that we had three different charges on our account- one was for the entire bill for a week, the other was for a one-day extension, (while on the phone, I changed the request for one day to be change to two day), the third charge was for two days rental. They were all pending, we again when into the location to request an explanation for all the charges. To say I was not pleased would be an understatement. I will not use Enterprise again. My Daughter works for another Rental Car Service, and she said that we would have been compensated for the inconvenience of returning the first car and again because of the order of the second vehicle.
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January 2024 by philip meyers ..
the enterprise people have been very helpful not only getting me a car but handling paying for it from the other persons car insurance. i'm in a rental because of a car wreck.
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January 2024 by PJ WII
I was there a half hour before they opened and was able to go in and get checked out before the Monday morning rush for vehicles. Not that they should have to but what a nice surprise. Great staff.
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January 2024 by Phil Alexander
Quick, easy, very friendly staff.
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January 2024 by Jennifer Brooks
Literally stranded here. Would not help me. This place is absolutely terrible. They are rude.
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December 2023 by Brenda Fulton
The moment I walked into Enterprise on Larrabee Rd in Westbrook ME I was greeted with a warm smiling welcome! The service was very quick, thorough and hassel free. My vehicle was exactly what I wanted and very clean. I recommend them to everybody in the area that needs a rental.
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December 2023 by Suzanne Multer
James was very professional and explained everything to us.Vehicle was very clean.Will definitely use Enterprise again should the occasion arise.
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December 2023 by Cat
Always an easy breezy process at the Westbrook location. I recently rented a vehicle for the Thanksgiving Holiday. Martha and James were great! Kind, caring and professional. Would highly recommend this location for your travel needs.
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October 2023 by Lara J.
Perfect for Portland airport (closer would be expensive, and they can pick you up!) As it's been said, "Those guys at Westbrook truck department are phenomenal." They made me feel like family while remaining professional and able to take care of me. It really seemed like they took good service as a personal goal. Tony was cool (they all were), went the distance and showed wishes for the well-being of people in general. Samir and Basil were very friendly without being fake. Tom (I think was his name?) was extremely good with me, and authentic. Whoever hires these folks has good taste in people. A few things for renters. The insurance policy is expensive but would have paid for itself in my case. If you don't feel comfortable driving a truck, get instructions. I wasn't aware while making turns that I was much longer, and popped a tire. Most people have trouble with overhead clearance if they have trouble at all, so keep that in mind when deciding on buying insurance, maybe just for the first day, while you get used to it, if they let you. There are videos available for checking the trucks (for buyers), and I recommend Enterprise make videos available for how to maneuver them and judge clearance, etc, because they are not cars. "Use caution" when approaching a low power line at 50 mph was not sufficient information to keep me from getting stressed, but that's just me. If they had told me the DOT requires clearance to be posted, it might have helped, but low branches were an issue. Maybe they could have a post or eye-gauge at their driveway to give a reference for how high 11 feet is, so we don't have to just cross our fingers when ducking under trees. Still, for what they are, the trucks are relatively easy to drive. I had to change my plans driving in Acadia because the route had insufficient clearance. Oh: gas. Be aware of low gas mileage for trucks. I paid a lot for gas. If they don't have a model available that suits your needs, maybe go elsewhere. So take time to make sure your questions are answered. They want you to feel comfortable and have a good experience, so let them help you.
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October 2023 by Darcy Cole
Our local Enterprise always goes above and beyond. They are friendly, efficient and super helpful!
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October 2023 by Jay
John Love was very helpful and kind. He went above and beyond to provide great customer service. No complaints
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October 2023 by Ashley Gagnon
A Nightmare Experience with Enterprise Car Rental in Westbrook!I recently had the unfortunate experience of renting a car from Enterprise, and I must say it was nothing short of a nightmare. From the moment I picked up the vehicle, it became abundantly clear that their quality standards were nonexistent. Allow me to elaborate on the litany of issues I encountered:1. Exterior Damages: The car I received was a patchwork of dents and scuffs, as if it had been through a demolition derby. It was evident that Enterprise had no concern for maintaining the aesthetics of their fleet.2. Unpleasant Odors: As soon as I entered the vehicle, a pungent cigarette smell assaulted my senses, making it nearly impossible to breathe. Clearly, the car had not been adequately cleaned or deodorized, leaving me and my passengers disgusted.3. Filthy Interior: The level of cleanliness inside the car was appalling. The seats were stained and dirty, and there were remnants of trash strewn about, including women's hair ties around the shifter. It was evident that the cleaning crew had neglected their duties entirely.4. Mechanical Issues: The problems didn't stop at the car's appearance. The shaking rotors and rumbling bearings made for an uncomfortable and unsafe driving experience. It was clear that the vehicle had not been properly maintained or serviced.5. Poor Visibility: The windshield and windows were covered in a sticky, oily residue, making it incredibly difficult to see the road ahead. This blatant negligence put my safety at risk, and it was clear that the vehicle had not been adequately cleaned or inspected.6. Unprofessional Customer Service: When I complained about the numerous issues, the staff offered a replacement vehicle. However, this was nothing more than a token gesture, as the alternative they presented was equally subpar. Furthermore, they refused to allow me to return the vehicle without filling up the gas tank to the level it was initially provided, which only added insult to injury.In conclusion, my experience with Enterprise Car Rental was an absolute disaster from start to finish. The lack of attention to detail, the disregard for cleanliness, and the overall poor condition of the vehicle demonstrated a complete lack of professionalism and customer care. I strongly advise anyone considering renting from Enterprise in Westbrook to use the airport location! as this location has clearly lost sight of what it means to provide a quality rental experience.
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August 2023 by Mark Siladi
Nothing but helpful, called the day before the rental to ensure all details were in order and also explained the rental conditions really well so I knew exactly what I as getting. I would definitely use their services again. Many thanks
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August 2023 by Jordan-Patrick Eisenhauer
Polite staff. However my recent rental I was put in isn't road legal and has not been inspected. Not something I'm pleased about considering the car had issues. Not safe vehicle for my family
