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September 2025 by See J
I called Lee Auto Mall for a simple estimate on a basic service. The service person insisted I would need many new parts I did not ask for. When I called him out on adding extra parts and work not required or requested, he became extremely aggressive and refused to provide me a price. Be very careful when dealing with this place, they will try to add parts and services without your knowledge, turning your tune-up into a full-blown wallet biopsy.
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September 2025 by Jeanne Westervelt
We brought our plug-in hybrid Jeep Grand Cherokee in for a required battery recall and the standard four point inspection and tire rotation that are included in the warranty. The car wasn't ready in time for pick up and both the intake and the pick-up were completely disorganized. And guess what? Whatever they did in regards to the battery recall now means the car won't charge! Do yourself a favor and bring your car anywhere else but here for service.
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August 2025 by Dallas Martell
Jeff was great to deal with. Very knowledgeable, helpful, and kind. Definitely worth the 4 hour drive, and I am happy with the new Rubicon!
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August 2024 by Paul Taylor
Don't rely on handshakes. They were able to push through the financials, (mine lack luster) But the car I applied for was sold the next morning. I really liked that car.
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August 2024 by Eddie Littlefield
Bought an 2023 Tesla model Y at Westbrook and was told I could apply get the 4k used ev tax credit but that was far from the truth. Upon looking at the tax credit the car doesn’t even come close to qualifying. As they sell EVs and deal with this everyday day I took their word. When I called the sales manager to express my concern with my sales guy and finance manager I was told they both told the same story about they said nothing about a tax credit. Honestly I expected that answer. Moral of the story is do not trust what they have to say or promise.
My second issue and the final reason for never doing business with Lee is sales said I could do service in Auburn as I live in Augusta. I have an issue with my rear seatbelt that will not stay latched so they called and said to bring it in on this date and look at it. I asked if this appointment was for Auburn and he said no it’s for Westbrook because Auburn would not service my car and I would have to drive an hr for service. This is the second lie I have been told by the sales department. I purchased my own replacement seat belt and will fix it myself.
This is a long post but hopefully it will help someone in the future. Do not trust anything the sales people tell you. Do your own research. If you have the opportunity take your business elsewhere.
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April 2024 by GalaxCKidd TV
I will be contacting a lawyer to get the lemon law process started. Bought a car through lee had it for 2 months and the motor blew up and seized. Under warranty it was covered. I had to pay out of pocket to get it towed but at least it will be fixed. More pissed at lee at this point but then was told it would be 2 months before lee could look at it, waiting the 2 months, mind you I've now paid over $4k in rentals out of pocket because they don't do rentals or loaners. Finally after absolutely no contact from anyone at lee on any updates I drove up there to get answers only to find my car sitting at Bill Dodge Kia. They informed me that lee sent the car to the to rebuild the engine, few weeks pass never heard from BDK Finally a gentleman named Tom was super helpful and there explained everything that wrong with my car and that my car could be picked up in a day or 2. What a relief I thought. Called BDK cars ready so I went and picked up the car. First thing I noticed was my cars skid plates were not reinstalled they were in fact sitting in my truck. While I was driving home I noticed that my engine was abnormally loud and seem to struggle going through the gears. I was almost home when I noticed a bunch of smoke out back of my car, temp gauge instantly all the way red so pulled over popped the hood and noticed coolant everywhere. It was leaking from the hose that runs into the heating core. Was then told by BDK that I would have to pay $245 for a tow. Found my own tow for $145 and now it's back at Bill Dodge Kia and the wait continues. Will never and would never buy from Lee Auto again. Their is absolutely no communication everyone there just passes the buck to another employee that never calls back. I honestly don't know how this place is in business. 0 Stars.
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March 2024 by william Mbizi
I loved their assistance
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January 2024 by adam bartley
Josh was great at helping us to find the Jeep we wanted. Not to mention we got to the dealership at 5, with the understanding they closed at 7. 7 rolls around and Josh was still taking and showing us different options. Finally found the jeep we wanted and again Josh went above and beyond to get us into the jeep and great payment! So now all the paperwork was signed and this is now getting close to 9, and now Josh takes the jeep to be cleaned and ready to take home! Josh you went above and beyond and at no point did we feel pushed or pressured making the choice to get the jeep that much easier!!!THAN YOU!!!
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January 2024 by Cass Cart
Great people easy to talk to understand ing
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November 2023 by Sage Cornish
Loved my experience with Scott L. It was my first time coming into a dealership. I was so lost but he helped me through everything I needed, answered all my questions. I would definitely recommend him if your buying a car! Thank you Scott with helping me get the car I wanted.
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November 2023 by maddi kovats
Joshua Goulette is best car salesman to ever walk the face of the earth, so, if you are looking to buy a car from Lee Auto in Westbrook, Joshua is most definitely the guy you want to see.
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November 2023 by Brandon B
Just picked up a 2020 Ram 1500 thanks to Josh Goulette. He worked with me to find the exact vehicle that would fit my family's needs. He made the process comfortable, absolutely hassle free, and was able to introduce me to the perfect warranty package I didn't realize was offered on used vehicles. Great guy, awesome process and couldn't have had a better experience elsewhere. A++
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October 2023 by Cory Decker
Michael Burgess, the rep who handled my car purchase, made the experience a pleasant one. He helped me find the vehicle I was looking for.
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October 2023 by Brandon B.
Just picked up a 2020 Ram 1500 thanks to Josh Goulette. He worked with me to find the exact vehicle that would fit my family's needs. He made the process comfortable, absolutely hassle free, and was able to introduce me to the perfect warranty package I didn't realize was offered on used vehicles. Great guy, awesome process and couldn't have had a better experience elsewhere. A++
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October 2023 by Lance Walker
Remarkably inept service department. In an era of widespread incompetence, that’s quite a benchmark! Near new $70k truck had a loud squeak in the front drivers side suspension. First visit elicited the expert duck job by Portland Lee - “we can’t recreate the sound.” Then a visit to Auburn store, they replace control arm. Apparently the pastoral setting of the Lee Auburn store allowed them to detect the sound. A few months later back to Portland Lee with same squeak. Predictably, they can’t recreate the sound. There’s apparently a service bulletin from Ram on this issue according to my online research but Portland Lee remains hopelessly confused and hard of hearing. Working through a problem apparently is less profitable than banging through customers like piece work. I took a video of the sound a few days after service which I “recreated” by standing on my running board and bouncing the suspension. And I didn’t even go to Lee school for that. Lee is decidedly NOT for me.
