Malone Auto Racks - Headquarters

Most Recent Comments

• November 2025 by Jackson Floyd
  Malone is very difficult to contact by email and customer service by telephone response is iffy. Product is solid, but assembly instructions require a lot of guesswork.
• October 2025 by Shelly Albertazzi
  The Malone car racks have been amazing.
  The only problem that we have had is having to replace a few of the end caps. They come loose or blow out or something? It’s become expensive to have to replace them because you have to order all 4 each time because they don’t sell just single ones. Then you also have the cost of shipping! This is going to be my third or fourth time having to order!
• October 2025 by Wendy Tapia
  The crossbars themselves are good quality. However the problem I’m having is that I’m having trouble finding t bolts to fit with the rubber strip installed. I realize it should be a tight fit but finding anything to remotely fit is an issue. I don’t want to but I may have to pull the strip out to get bolts in there.
• August 2025 by Jay Rowden
  The Telos XL load assist makes loading and unloading so easy . Their customer service is superb! Contacted them about replacement parts and had them at my hour four days later.
• August 2025 by Chance Rey
  I ordered a Malone part for a client and the client gave me an old address to send the part to. When I told the Malone Customer Service about the problem they spent hours on the phone with the local post office to correct the address. They were super communicative and let me know what was going on in real time. If only every customer service team could be good! Thanks for all your help.
• August 2025 by Allan Gum
  OMG........Well I don't know where to start.....Online purchasing has its challenges.......Me I'm a Dinosaur ..lol .....I'm not apart of this Enternet culture,,,,....I dipped my Toe in it and Got Bit right off the Back .......After Being in Biz for myself for over 40 plus years ,,,,,I Know there are easier ways to get Things Done......If Your gona hide the Tile Info ,,,,Let Us Know where its at,,,,,that seems like a No-brainer right,,,,,....LMAO.....Got My New Packet ,,,,and for life Of Me ,,,No One told Me I had to Fill out the Bill Of sales Myself ,,,,and Without knowledge I handed the Tax collector my Packet ,,,,and Bam Denied....Letting us know that it needs to be filled Out,,,,No-Brainer right,,,,,NOPE,,,,,not for Malone trailers......I was done with Malone,,,,,,Still Am,,,,the only Reason Im Writing this is cause there was one support Memeber that handled Me Very Well,,,,If It was Not for Him,,,this trailer would be sitting in their parking lot right now,,,,,,He was a Little chatty,,,But I'll Take it,,,,,he waited out my Frustration and Handled the issues perfectly....My Hats off to Him......Malone....Never Will I recommend this online stuff...Great Trailers though.....Cant Knock that....lol....I Hope Malone Mangement reads this and gets it in their soul,,,,,Your Support Staff saved you ,,,,and Saved My Most Important vacation Of My Life....Thanks I Hope this Helps Others
• October 2024 by Valt Gibson
  Great Products! Maine in MAINE!
• August 2024 by Jared Ferguson
  Ordered 50” crossbars received 58” customer service was quick to fix the issue.
• August 2024 by David Smith
  [Malone SeaWing]
  So many negative reviews are centered around comments like "The SQUARE cut-outs for the wings to fit over the bar are only 1.5" wide, while my oval crossbars are 2.56" wide. It's like trying to fit a square peg into a round hole" AND "factory oval crossbars. It is written that they will fit most crossbars, but they do not fit well"
  If they would include a second pair of "JAWZ Brackets" (bent piece of metal with foam pad) you could use a pair to properly grip round or oval crossbars. See photos.
  As shipped, they are assuming everyone should have square crossbars or accept a poor grip.
  Otherwise, they hold the boat very well and I hope they last for years.
• July 2024 by Mark Anderson
  Ordered a Malone Two bunk low bed kayak trailer through Tractor Supply. Malone sent wrong product manual and didn’t send parts to attach bunks. Tractor supply contacted Malone on missing parts. Called Tractor supply whose store manager said there wasn’t any notice from Malone about sending missing parts and they didn’t supply tracking number. This shows poor attention to detail in handling the order and poor customer service by this company. Here I’m in limbo wondering if I’ll ever get the parts. If I would have known before ordering, I would have gone with a different brand. Very disappointed
• June 2024 by Max Bro
  I did order parts for my Malone rack 132, products were lost on the way ! It was to replace the fact that product were missing in the box when i first bought it ! Looks like i wont do kaway this year, been waiting for 2 years to do kayak ...
• June 2024 by Steve Conly
  Thank you for the inflation info! You folks are Rock Stars!
  Steve Conly
• June 2024 by Tiffany Hickman
  Can I just say the customer service from this company is OUTSTANDING!!! We bought a kayak rack a couple years ago and need two small barrel nuts. I contacted them and within 3 hours they had shipped my replacement parts. Quick response and super friendly and professional!!! Thank you Malone!!
• March 2024 by Francois Rene
  Got the beautiful Silver Malone 12 rooftop cargo box 5 years ago and now the finish is deteriorated to a peeling yellowish color which makes it look like I retrieved it from the local landfill.
  The factory said the finish is NOT covered by the Limited lifetime warranty.
  So… beautiful no more. Looks like junk now.
  I would definitely get a Thule instead . The one I sold with my car stayed beautiful for 15 years.
• February 2024 by Jim Martin
  Malone customer service is the worst department to deal with, They have denied my request to purchase parts for my mega-sport trailer. They have also denied the dealer the parts for purchase. I would caution any purchase where you think you might need service or parts. great concept for an easily ship-able trailer that you assemble, but unfortunately that comes at a cost as the worst customer service you could ever experience