NAPA Auto Parts is a reliable and customer-focused store serving the greater Westbrook area, with over 6,000 locations and 16,000 AutoCare centers. They prioritize providing high-quality auto parts quickly and safely, offering options like curbside pickup, delivery, and in-store shopping. The staff is known for great customer service, often quickly finding suitable replacements if specific items are not in stock, and assisting customers with detailed information, including part numbers and tool rentals. The store caters to both handy individuals and professionals, making it a good place to get auto, truck, farm, or marine parts. Customers appreciate the knowledgeable staff and the effort they put into helping with their needs, even during stressful times. However, some experiences highlight issues with communication and efficiency at the receiving docks, where delays and lack of response can cause frustration, especially when waiting for unloading or check-in. Despite these challenges, the overall impression remains positive, focusing on the availability of parts, helpful service, and the store’s commitment to serving the community with their motto, “Our Motor Never Quits™.”
