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January 2024 by Alex Scontras
If you're handy this is the place to get your auto parts. They have the highest odds of having your part in stock as this is the distribution center for other branches.
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November 2023 by Laudi
Once again they didn't have a knowledgeable counter staff and they didn't have what we needed in-stock. We had to drive 40minutes to another Napa and they had the wrong parts. If you are reading this you already know they are not what they used to be, if you want this kind of service go to Napa or Walmart. NAPA you can do better!
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October 2023 by John Kane
This store will not mix paint per a phone order (unless you have an account). So, you need to travel all the way in-person and place order. Next is the fun, you will be told “will be ready by day end”….??? At 10:30am I have to hold off on my repair and wait until “day end” to travel all the way back to the store to pick up.Ridiculous to make customers travel to store TWICE to get a can a spray paint. Even worse to not have ready in 1 hour, or two….to say by “day end” at 10:30 am is outrageous.Quote: It’s against company policy to accept a credit card over the phone. OMG….can’t think of any other RETAILER having this stupid rule.If you want major inconvenience and lost time shop At NAPA in Westbrook Maine paint counter!
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September 2023 by Al night
Some of the guys in the back parts line need to work on their customer service. I get short non answers and no help with any direction on questions I asked or offer any help in pointing me in the direction where I can get help. I've had better help with auto zone, I should have just went there.
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July 2023 by Shion Luxington
Drivers beware!Arrived on time and waited 10 minutes, knocking on their receiving door and ringing their bell multiple times.Another driver showed up and asked how long I was waiting. Then, he proceeded to kick the ever living **** out of the door.Someone answered, and I was finally checked in. When I got docked, there was no red light at all.I had 9 small pallets. So this should have taken only a few minutes, which thankfully it did. However, I could never get a response if they were done or not. I only felt them enter the trailer 2 times, and the light never turned red.I continued to hear a loud sirene in my trailer as if they were already done unloading me. I didn't want to risk pulling away, so I walked to the door and knocked, knocked and knocked with no response.Eventually, I forced my way through the cover of the dock with the forklift still partly in the trailer. About 4 minutes later, someone walked out with my papers.It sorta seemed like he was annoyed, so I'm assuming he was honking for me to pull out. But I wasn't going to risk pulling someone in my trailer.Please meet your drivers at your door or let us freely walk in. Don't expect us to pull out when you sirene us. I'm not risking my job by taking you and the forklift for a road trip, or worse, have you falling out of the trailer.I am currently waiting for a new load and see another driver trying to coax them to open the door so they can check in.
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July 2023 by MIKE SEELY
Just went to napa store in Windham.2 sales clerks at the counter and 5 employees in the rear talking. Waited 10 minutes for service, got fed up and left.Female associate very rude.Never again
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July 2023 by Joe Dube
The parts guy in Westbrook with a beard and a little blue in his hair should be working in the warehouse! Not a person who should be dealing which the public bet I’m not the first to say so
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June 2023 by Dannette Killinger
Love this Napa the best of all of them. They knowledgeable, patient, and helpful.
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May 2023 by John Tarantino
Good knowledgeable staff, has what I need when I need it.
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May 2023 by Melonie Sawyer
Not friendly when I genuinely needed help finding a battery. I know I don't know alot about cars but didn't need to feel more stupid
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December 2022 by Piero Gasoline
Nice place to get car parts.
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November 2022 by Sandra Rockwell
Always have great service. Very happy that they will install wiper blades for customers,
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October 2022 by Halden F.
Tim was patient and went through the trouble of pulling everything I asked for even though he knew I was not buying today. stressful times for me and I was Getting my ducks in a row for a big weekend overhaul. I got part numbers, tool rental numbers, and prices up front. Tomorrow as a team we're going to knock this front end overhaul out of the park! Thanks for the old school help behind the counter!
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August 2022 by Emily P
Great customer service! If they don't have exactly what I wanted, they're able to quickly find an equal replacement.
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August 2022 by Mike Mitchell
The only place that carries the oil for my VW BUG
