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November 2023 by JP
Over the years Matt Berube has always gone above and beyond to make sure our Lincoln service needs have been met, no matter how big or small the problem! Recently, while we were out of state we had left our car at friends, and the battery went dead, however without hesitation, Jared sent out a service tech to exchange our dead battery, and all resolved within 2 hours… We highly highly recommend Rowe Lincoln!Thanks Team Rowe!
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November 2023 by iona sage
Daniel, Matthew and Will all went above and beyond to make my purchase a pleasant experience. They all were very professional and knowledgeable. A pleasure to do business with. Thank You.
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November 2023 by Tracy Lombard
Very friendly service! They made sure we were comfortable and took very good care of us while we were there. The Staff was amazing and funny, we had actually had a good time buying our car.
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October 2023 by Carolyn Gammon
So happy with the Lincoln service. I was able to continue working while they came and picked up my car and delivered it back. I was notified every step of the way as to where my vehicle was and their progress. This is an amazing service! Thank you!
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October 2023 by Peggy Griffin
Tom was amazing made everything so easy. Was very pleasant didn’t feel rushed actually made buying my car fun. I highly recommend him. Tom Brand you are the BEST!!!
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September 2023 by Maria Sorensen
We always have had a good experience with the service at Rowe Ford/Lincoln.Jared is a great service advisor, as he is very knowledgeable and personable, keeping us informed on the progress of service on our vehicles.
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August 2023 by Christine Miller
I love going to Rowe Westbrook for the service on my 2016 Lincoln MKX. The service team is so nice and friendly. They only do the work required and make sure that you know everything before it’s done. They are easy to get to, easy to make an appointment with, and very accommodating for schedules. I much prefer going to them than any other Lincoln service department.
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July 2023 by John Tarantino
Friendly staff, I've been a Rowe Westbrook/auburn sales/service customer since 2019. I've had great sales and repairs on all 4 new vehicles I've purchased through the years.
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July 2023 by Dave Ashley
The right hand does not know what the left hand is doing at this dealership. Parts does not communicate with service. I drove an hour to get my Lincoln recall service done, an appointment they made for me, they didn't have the part. This after I spent 45 minutes on the phone with them a month earlier, coordinating the appointment with parts and service department.The told me they were very sirry after the mix up and would order the part and set up another appointment for service. Two weeks more went by with no call back. I went to another dealership and was taken care of same day.These guys have goofy commercials on TV, with that goofy spokes person, an equally goofy operation.I wouldn't bring my car there for service ever again. The place doesn't even look like a Lincoln dealer. It's a sloppy looking dealership.Don't buy a car there!
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June 2023 by Valerie Currier
Very friendly . my repairs were rescheduled twice moving the day up by 4 weeks and then had car for 2 weeks for a small amount if bumper repair work. Short staffed and my job kept getting prioritized down. They were apologetic about it.
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June 2023 by Pat McCauley
I am very pleased with the service I received for my new 2022 Lincoln aviator. Brought my car in for a problem with the cruise control only to find out starter was bad and did more damage. Car was repaired with out cost to me. Was given a nice loaner car while mine was worked on. Jared in service was fabulous!
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June 2023 by Frank Zottoli
Marty Flaherty is one of the best salesmen I have dealt with.Recently purchased a vehicle after walking out of 3 who apparently didn’t want my money.I really want to thank Marty and Rowe for the positive experience.
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June 2023 by Melissa Boucher
Great service department, even when the vehicle wasn’t bought there. Beyond helpful & super to deal with!!
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April 2023 by Anne Littlefield
I am totally satisfied with Rowe - I went in for a recall and they solved that as well as a pesky oil leak. Aria (in Service) was exceptional - kept me in the loop, found me a fun loaner (a Ford F150!) and was very pleasant throughout the process! That's why I return to Rowe Westbrook! Thanks.
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April 2023 by Richard Doucette
Experience with Rowe Ford Lincoln was just outstanding and professionally handled.Sales representative was knowledgeable, even if he was newly hired.Representative was not pushy, had a great attitude and very helpful with the purchase.