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October 2023 by Kyle A.
This place has gone right to hell. I know everywhere is understaffed, especially large chains that have the ability to but refuse to pay a living wage, but dear Lord. I came in to find shoes and it was a disaster. Shelves destroyed, half the shoes don't have prices on them and the ones that do are definitely not the usual price of Kohl's deals. Just walking around the store... This place is just a messy nightmare. You can see from just the few pics I got of shoes and men's that they clearly don't have the ability to organize anything. It's like going to Goodwill at thrice the price at this point
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July 2021 by Gabrielle D.
I only visit Kohl's when I have an Amazon return. When you complete an Amazon return, the receipt always has a really good coupon on it. When I'm in this situation I do purchase something so I guess you can say the tactic works but I always leave feeling good about getting 25% off.
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January 2021 by Bernadette P.
Today (01/29/2021) I returned a royal blue blazer that my sister had bought me for Christmas. It was very pretty but didn't flatter me. I procrastinated because I hate returning Christmas gifts - indeed I usually don't - but this lovely jacket just didn't work for me. I was dreading the return because I'd waited so long. However, Phil in Customer Service (regular returns, not Amazon returns) processed my return with exceptional graciousness and speed. I received a merchandise gift card which I used immediately to buy something else I needed (and I spent a little more to help them keep going - we need our retailers, and they seem to be a dying breed). A lovely young woman named Mavey rang up my purchase. Mavey was warm and friendly. She proactively applied the 15% off storewide savings (which I was totally unaware of) to my new purchase. She scrupulously used hand sanitizer and cleaned the counter with sanitizer between customers. Also, as I'd walked around the store looking at the merchandise, I noticed that it was immaculate. The floors are a beautiful white stone with light gray flecks (probably quartz) and they looked sparkling. That's a challenge in winter when customers are tracking in snow/slush/mud. I'm giving Kohl's Westbrook an A+++ rating all around!
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February 2020 by Michelle O.
I just love Kohls. I love the variety of product. I love that I Live equally between the Portland and Biddeford locations This location in Portland is scarce for employees I can't always find someone when I need them. The parking lot can sometimes be dangerous because patrons just don't care that it is a "parking lot " and not a " roadway" They care clothing for the whole family. Jewelry, home goods , footwear, kitchen items and some tech stuff. They always have maulers that good home with coupons and you can earn Kohls cash. I always save a lot when I shop here. Yesterday I purchased an electric blanket that was originally $149 clearances to $69 but then throw in Kohls coupons it ended up costing me $43!!! In Maine sometimes a Sherpa electric blanket is needed!
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February 2020 by Steff D.
So here's the thing: I never shop at Kohls. I don't really understand their sales model. Like, things are unnecessarily expensive here, but they're actually always on sale? If it's this price to this price, then it's x-amount off, but if the price point is higher, then it's actually a different percentage off? And there's always Kohl's Cash to be spent? Advice: just get rid of all the confusing signs and discounts, and make your stuff cheaper. However, I'm at Kohl's like once a week now. Why? Amazon Returns. So that's what this review is for. The Amazon Return process. Which, I have to admit, has been pretty awesome. I just head directly to the back of the store where the little returns cart is, and -- as long as you're prepared and organized on your end -- it takes minutes. Usually the people working this are sooooooooooooo friendly; and I can tell that they also appreciate people who've got their stuff together. I've only had one extraordinarily bad experience with Amazon Returns (a manager had to step in and take over for the employee because of the self implosion this person was having and the massive scene they were causing; I've never seen that employee again, BTW). If you haven't done the Amazon Returns Via Kohl's yet because you've been like - WTH is this all about?! - it's all good. It's super easy. You don't need to print anything on your end, or even have a box. Just show up with your return, head to the back, show them the QR code on your phone, and be on your merry way (and while you're on your merry way you'll probably get a notification from Amazon saying your return has been completed, and here's your money back #thankyouverymuchandhaveaniceday).
