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September 2023 by Colleen Claussen
I love browsing the store and getting cards and gifts
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April 2023 by Sandra Ebert
Store was great. Employees not so much. Three people working on a Monday afternoon and not one greeted me as I entered the store or acknowledged me at any time while I was in the store.
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February 2023 by Sheryl Taylor
Paper store is always fun to explore. First time in the Westbrook one. Beautiful and very open. Staff was talking about other staff and not very professional at all.
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January 2023 by SkyplayZ GameZ
Be wary! Prices are different at checkout than what is marked on displays and packaging. Called to let them know and got “we’re sorry.”
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December 2022 by Brandy Goodwin
Love the store & options of items to buy. There is something for everyone!
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October 2022 by Patrica Carpenter
My favorite card shop and so much more!!!
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August 2022 by Carrie Dyer
Feels comfortable in this store. Others feel cramped and over crowded
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July 2022 by Derek Viger
Friendly staff
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July 2022 by Christopher “Just do it” Julian
The Paper Store is one of my favorite places to go. You can buy really good bracklets there as well as good quality items.
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July 2022 by SUSAN OLSEN
A little glitch trying to use emailed coupons. Eventually it went through.
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July 2022 by Dale Herman
Very nice staff, friendly.
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July 2022 by Johnette Kelley
Helpful, friendly staff.
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July 2022 by Sherri McInnis
Nice store!!! So much to look at. I will have to come back. On our way to NY and had to pick up a gift we were looking for. Very impressed
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July 2022 by Lauri Blais
Traveled an hour to get here for posted hours to open at 9am. Called the store at 9:10am as doors were locked. Was informed that the store opens at 10am. Would have been nice to see posted hours on the front door or updated hours via online.
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July 2022 by Leslie Tyler
We’ve always loved The Paper Store. Usually we go to the mall, but in this occasion we went to Rock Row.Online they advertised a few Lily Pulitzer items that were on sale. The Westbrook store said they had 2 in stock. We tried to place an online order and pick it up there, but the purchase just kept being unsuccessful, so we decided to head there. When we advised about the online sale for The LP products. The manager (I believe) said “which website “, well the paper store, I responded.She grabbed the laptop cover and started discussing this with the other employees there and we could hear them as we browsed. “Is that Even the right print “, “It’s not coming up when it’s scanned”, “I don’t know… it’s up to you”.By this time I had pulled up the sale item on their website and showed her.The same lady came over to advise that they don’t usually honor the same as the online store. Even though this is where I’ve tried to purchase it from earlier for a pickup. She then proceeded to tell us several times that they are given the authority to either give or not give discounts. I asked well why wouldn’t you? Are proceeds to tell us “we are a store, and we want people to come in to shop “. I stated well not everyone is comfortable doing that during a pandemic. As if THIS had anything to do with the issue at hand!? Again she advises she has the authority to give the discount or not. It seems as though she wanted more thank a thank you for doing what any reasonable retailer would.We were then watched as we finished looking about.Like we were in some way trying to rip them off. Needless to say it was not a pleasant experience and we won’t be going back. We’ll continue to purchase LP from their website. It’s less of a hassle!!
