-
October 2023 by Rebecca Coffin
I am closing my account with 5 County CU after repeated issues. Lack of professionalism and customer focus has sent me running! I do not recommend this banking institution.
-
August 2023 by r bia
Absolutely horrible Bank, I got a car loan and if I'm 2 weeks past due they lock up all my accounts until I can bring it current. I went to get $8 out and I couldn't because my loan is 15 days past due I paid half of the payment. Do not put your money in this Bank you will not be able to take it out when you need it.
-
October 2022 by Au Hutton
Worst credit union ever make you pay a extra fee over the phone when they closed during covid.
-
August 2019 by Peter Bragdon
I always recommend fccu until recently. i refered my son for a loan and the process was unacceptable and involved 5 different people over several days, wrong information, lost paper work etc. 5 days to close a loan you were preapproved for is not okay. try to speak to a supervisor and am told no one is in charge of loans. when finally spoke to VP she was very cold and didn't really care that there was significant issues. recently had to dispute a credit card charge was given wrong info by two people. there was no follow up by the credit union to say it was wrong and paper work did not go thru. there has been a ton of turn over lately. i would be skeptical to recommend to anyone at this point.
-
June 2019 by Gina Kostopoulos
We went to the Windham Walmart branch tonight because My 6 year old daughter raised 16$ for cheering on her own and had to get it broken down into dimes for this specific fundraiser. My 8 year old daughter accompanied her to the counter and the girls were already a bit nervous, but it's important to learn self help skills so I encouraged them to go, thinking it would be a positive experience. To get the teller to even acknowledge them was difficult, but the snippy response was even worse, “nope, sorry we don't have anyâ€. A bank without a couple rolls of dimes?
-
March 2019 by Dylan Thibodeau
Horrible service, horrible bank, horrible people. Just wanted quarters here and was told I needed to open an account, so I did. Then I didn't even get the quarters, and wasn't told that if I were to close the account within 6 months I would forfeit the deposit necessary to open the account. Not worth the time or effort. All services provided by Evelyn C.
-
March 2019 by Ang Lynn
The service is above and beyond in Windham Maine. They all have been so nice and helpful! Highly recommend this Credit Union to anyone who expects great customer service!
-
November 2018 by Andrew Bulu
Not recommended at all from bank hours. if you need help after 8 or on weekends good luck cus they're closed n very very unhelpful. Also they want your money, as soon as you have anything in ursavings they'll let any checking charge go through to get there 10$ transfer fee. I even transferred 10$ right after accidentally taking 10$ out of checking instead of savings 1second after withdrawing for them to still take their 10$. Also dealing with a new person everytime due to rotating staff of varied experience isnt smart or easy to deal with. Most likely cancelling Monday due to having to wait till 8:30 Monday for a response of why I'm locked out of my account n. the limits 500$ n I spent not even 200$. If you want a greedy bank go for it. Not helpful ever
-
May 2018 by Dawson Julia
I want to thank Five County for their courage and leadership to make the decision to accept medical marijuana businesses into their membership. They are 1 of 2 credit unions in Maine to do this. They also have great customer service and staff at the Waterville location, are open till 8PM weekdays and also have hours on Saturdays.
-
January 2018 by Flo Hill
Five county is a great credit union I have been with banks before but they do not equally to the great service with five county. Every teller I have ever dealt with has always been nice and kind and has made sure my questions has been answered. I would never think about switching banks. Keep up the great work five county
-
September 2017 by Kali Mae Rayner
Worst credit union. I've been a member since 1995 (back when it was Knox County CU). Its gone down hill. They charge you for everything. I was shocked when they charged me $2 for a pin change!! The teller told me, after she changed my pin, that it was $2!!!! Check holding policy is outrageous, the people are rude, and all they want is to charge you for every little thing. I'll be closing my accounts.
