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October 2023 by Kaylen Beary
Liberty Bell exceeded my expectations on move in day. The 2 men who came to help move me into a 3rd floor apartment were friendly, positive, and upbeat the entire duration of the move. I apologized in advance for the 3 flights of stairs, but they accepted the challenge, had a great sense of humor, and never wavered in their positivity and professionalism. I am so thankful to the 2 men who helped me move and to Liberty Bell's service as a whole. They were extremely responsive, very professional, and took great care in their communication and the way they handled my belongings. Thank you Liberty Bell! I will let you know when I am moving next! :)
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August 2023 by Diane Langlois
The three men worked very hard and efficiently to move my things out of the apartment into a storage unit. It was one of the hottest days we've had so far this year and they never stopped. They were polite and respectful of my belongings. I won't hesitate to hire them when I'm ready to move to my next place. Thank you Liberty Bell Moving & Storage.
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August 2023 by K Goldwalker
This was by far the most affordable moving company in my area. A 3 man crew moved a 1 br house worth of furniture into storage in 2.5 hours (quoted 2 hours but I knew that was an estimate). On site crew was friendly and professional.The only downsides were timeliness- they rescheduled from 8 to 11 and didn't arrive until 1:15, which would have been fine if they had communicated it earlier but was nerve-wracking not hearing back- and they didn't really organize the storage unit well so i will have to go reorganize it, but i also wasn't there to direct them as i had to watch the door. I did have two pieces of furniture get broken, one which was not their fault (old poorly made piece) and the other which I think I can fix, was just chipped.
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June 2023 by Jen
***I highly suggest to STAY AWAY from Liberty Bell Moving & Storage.***This company uses deceptive trade practices and cares more about being “right” than keeping customers happy.In the contract, they tell you they can add a 3rd mover at their discretion and that adding a 3rd person at your expense will work out as the same, but it actually doesn’t because they charge you an hourly rate for 3 movers not just for loading and unloading of the items, but also for riding in the truck. Meanwhile, in the initial estimate email they’ll tell you they will use 2 movers.They write out how the hourly charge is applied in the middle of a lengthy email but fail to include such info in the actual (also lengthy) contract that is to be signed. The flat travel fee does NOT include time traveling from your 1st move site to the 2nd one. Instead, you are charged an hourly rate for 2 movers, or 3 if they decide they want to add another at their “discretion”.Their Better Business Bureau rating is a C+They expect you to provide a week notice to change or cancel a move; otherwise you lose your deposit which includes the travel fee plus 2 hours of move time with 2 movers; it doesn’t matter whether the change is outside your control.Their response to bad reviews is highly unprofessional. Instead of trying to resolve the complaint, the owner calls people names (“idiot”, “moron”, etc.) or dismisses it by saying it’s a fake review.There was a recent lawsuit against them for unlawfully threatening to sue or charge people for posting bad reviews, trying to site “defamation of character” (Yelp warns people of this).They are essentially company-centric, not customer-centric.They’ll be responsive and agreeable to get your business, but then will already have your credit card info on file to charge you how they see fit, even if you disagree or try to resolve a contested invoice.They have no interest in providing a win-win situation for their customers.I wish I had done a more thorough investigation into Liberty Bell Moving & Storage before hiring them. If I had, I would not have hired them. Hopefully this review saves others from having a similar costly and stressful experience that I ended up having with this company.
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June 2023 by Marie Sclafani
I have used this company more than once. Compared to other moving companies, Liberty Bell Moving has had availability quicker than others which is important when a need to move has a timeline.Each time, the movers have been professional and have gone above and beyond to make me happy and the move successful. I will continue to use this company and recommend to others. I am an extremely happy customer!
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June 2023 by Jeniffer D.
not sure why it shows San Francisco as my location but this was Windham, MaineDO NOT USE THIS COMPANYWe used liberty bell in 2020 when we moved to Maine and the cost was around $300 for unloading the truck. We were pleased with the service then and decided to use them again to load our moving truck in April 2023. We were quoted for 2 movers for two hours for $518 which we paid. I suspected a price increase given inflation over the last few years so this number was acceptable, though high. However, days after our move they charged our card nearly $300 more, without approval. I attempted to call and email for a phone call which they would not return. They sent an email break down of the bill that showed three movers and 13 minutes over the two hours. They did send 3 movers as opposed to the two quoted (two were in training) and this was not a request we made. Additionally the movers broke a piece of our furniture (a tv stand that we ended of giving to one of them) and tore a hole in our couch. We went over the time by 13 minutes. This company is corrupt and the management are thieves. DO NOT USE. You'd be better off posting in your neighborhood site for some young adults needing to make some extra money as opposed to having your money stolen from you later. I work hard and this company is disgusting.
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April 2023 by Deborah Favreau
It was a great experience from the initial contact, prompt responses from Liberty Bell, the follow up and most important, the actual move. The staff was professional and very helpful. Move was done in a timely manner with no issues. I would hire them again and surely recommend them to my friends and neighbors.
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January 2023 by Isaac Salpietra
They got fined 125k for threatening customers for leaving negative reviews. They also are very annoying with their own personal beliefs with plastering political opinions all over their company property. When you drive by, they appear more like a political club than a moving or storage company.
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January 2023 by Louise Burns
We were extremely pleased with the services rendered by Liberty Bell Moving & Storage. From setting up the contract to the move day itself, Liberty personnel were prompt to respond, professional in dialogue and committed to a quality experience. We were especially grateful to the three movers who worked efficiently and with care toward our belongings. They also magically fit everything into our storage unit...during a snowstorm! We recommend this moving company without hesitation.
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January 2023 by Gale Ross
Now that I'm settled into my new Digs, my move on December 14 went better than one could possibly expect. The movers arrived at 9:30 a.m. loaded up the truck with care and moved me to my new location and were finished by 12:15 (a job I thought would take more than 4 hours +/-). I was quite impressed with the fact that Liberty Moving and Storage not only takes apart pieces of furniture (i.e. bed frames), but also puts it back together in the perferred location of the new home. Kudos to the actual movers. They were professional, couteous and I might add Strong! I'm sure I'll be contacting you in the distant future, as this is not my forever home!
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November 2022 by Kat
Liberty Bell was prompt in our correspondences. They made the scheduling process relatively easy. When a severe storm necessitated a reschedule, they were quick to respond in email, and they were always friendly. I paid for FVP for moving my piano, and they sent an extra mover who video recorded the entire process. All of the movers arrived on time and were extremely careful with the piano (a 900lb grand!). Highly recommend!
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November 2022 by Kari Taylor
Professional is the best way to describe our experience with Liberty Bell moving. They were prompt, prepared, responsive, friendly, and efficient. Very reasonable prices, too. You really can't ask for more when hiring movers. I highly recommend them!
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October 2022 by Maddie K.
I hired 2 movers with Liberty Bell to move all of my belongings from a 3rd floor walk up into my uhaul. They were very responsive- arrived exactly on time and gave a heads up before arriving. The movers were very careful and efficient with their time. I would book them again!
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October 2022 by Robert N.
Used them to move from New England to NC. Broke a bike front fork shock assembly due to negligence. The Lu crank d all handle bars parallel to the front wheel without loosening them first. Gave us $72 on a $385 repair. We paid $200 cash to the hired locals because the driver couldn't pay them. It was embarrassing all playing out in our driveway.Broke a glass shelf in the hutch and took a chunk out our mahogany door. It's 30k to replace it.
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October 2022 by jody shapiro
I hired Liberty Bell to move stuff from my apartment to 2 nearby locations. They did the work fast with no problems. It's not always easy to communicate with moving companies--everything happens online nowadays. But Liberty was very responsive
