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August 2021 by Kim T.
I wish I could give more than 5 stars to this company!!!This is a must read tale of frustration and then restored faith in humanity... On a recent vacation to Panther Pond, both my son-in-law's car and mine proved unreliable. On the Friday evening, before check-out, the alternator on his Mazda died and my brake pads started whining. We called AAA, but they took so long to arrive (1 1/2 hours later than promised) that by the time they could tow a car to a shop, all were closed, most until Monday! I called Auto Zone and randomly asked if they knew ANYONE who might help. As luck would have it, a young man named Billy was at the counter. He was putting in an engine on a Subaru that Friday night, at his garage in Limington, and initially said he had no extra time. When the Auto Zone employee told him the details of our plight, and that we were stranded, he said he'd be happy to help.I was on the phone 6 or seven times with him that night, apologizing, because now we had to wait for AAA to come again to tow the Mazda. You guessed it, they were late again. In the meantime, my husband Tim drove from Raymond to Auburn to pick up an alternator. Billy (Theriault - I hope I spelled it right) worked on his Subaru project until the Mazda and the alternator arrived at his garage. He took out the old one and went to install the new one, but alas the salesperson had given Tim the wrong model! Billy went online to find a new correct model. The only one was in Bangor! He had it shipped to Windham, but it was not to arrive until late Saturday afternoon. In addition to this 11 pm frustration, the trip to Auburn caused our whining brake pads to start screaming. By the time Tim returned to our vacation home there was a disturbing grinding sound coming from the back left tire.Have you ever been afraid to drive your own car? I packed up my daughter, her husband, my own, and all that we'd brought to Maine and we headed out Saturday morning through Raymond towards Windham. We prayed lights would turn green at every intersection so we wouldn't need to push the brake pedal. We urged other cars to turn quickly out of our way, or drive a bit faster so we could avoid hearing the ever-increasing sound of our now bare break pads scraping the wheel! I'm ashamed to admit it, but we sometimes cursed when vacationers cut us off and made us brake hard. I didn't know what to do so I called Billy. It was nearly 7:30 AM and it was clear from the way he answered, that the Subaru engine had kept him working well into morning. Still, he was eager to help. He called Auto Zone and told them to expect us and he'd arranged for our brake pad to be at the counter when we arrived. Then he told us to go directly to Perk's Peak Auto, where he was working that morning. "I'll open the shop, move some things around, and replace your brake pad. That way, you'll at least have your van for the day."Who does this? Who extends this kind of compassion, courtesy, and generosity to strangers? Billy does. We coasted into the parking lot of Perk's Peak, put it in park, and waited. Within minutes Billy arrived. I don't know the last time I looked forward to meeting a stranger, but I can tell you that in that moment I said a prayer of thanks for his being at the right place at the right time. He later told me that on that Friday night he had already been to Auto Zone and left. He had to return, because on his way to his shop he'd gotten a call to go and pick up another part for the engine. Maybe it was fate, or merely good fortune.We sat across the street, near the pond on the property, and played "20 Questions" while Billy repaired the brake. Thirty minutes later he was giving us the keys "You're all set. I'll get the alternator when it comes in, put it in the Mazda, and call you when I'm done."I wanted to cry because of his kindness. The thing is, it occurred to me as he was talking, that this was not unusual behavior for him. What seemed like unbelievable service to us, appeare
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October 2020 by Lucien Dube
I don’t understand what everyone’s issue is with this place. I just bought my first car there. I looked it over (of course) and it seemed to be good, and the guy there was super nice. On Carfax it had a long maintenance record from ford dealerships it’s whole life. I think that people need to understand that buying 10 year old cars is always a risk from anyone. Just make sure you know what you’re getting. There is a lot of junk out there.
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September 2020 by Eleanore Kass
Really disappointed in my experience with Perks Peak...I was desperate and needed a car before a sudden move to Texas. There didn't seem to be anything wrong with the car... it had brand new tires and a brand new hybrid battery. The inspection sticker was over 4 months old, which should have been a red flag.Long story short, I drove it to Texas and everything that could go wrong did:- 2 of the 3 wipers came apart and needed to be replaced.- The entire dashboard (speedometer, odometer, PRND, gas gauge, etc.) turned off while driving. Apparently this was a KNOWN issue with the combination meter and the previous owners obtained a quote for it in writing, which I have in my possession. - 3 of the 4 tires have to be refilled every month because they have slow leaks. I'm debating whether or not to just get all new tires because it's so inconvenient. - Hybrid coolant fluid was low and needed to be changed.- There was a groaning noise coming from the back when I braked, which turned out to be a warped brake drum that I had to replace. - Also, the car wasn't detailed when I bought it and it was pretty grimy. This just goes to show the professionalism.Keep in mind that all of these issues occurred within the first WEEK of having it and Craig claimed that he had no responsibility because they were not "inspectable" issues (even though they all were except for the tires and the detailing).Definitely learned my lesson. Wish I had read the reviews before doing business with Craig / Perks Peak. Consider yourself warned!
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August 2019 by Joseph Fahey
I bought a used car here several months ago and made the mistake of trusting the dealer. Shortly after paying for it the dashboard lights started coming on one by one. It looked like a Christmas tree! I was told the car was meticulously examined by 2 separate mechanics. I have spent thousands on repairs and towing and the car is still being repaired. I tried having the brakes and air conditioning repaired under the warranty but I had to use their mechanic and he did a temporary fix on the brakes and admitted he didn't know how to fix the AC or many of the other problems that kept popping up.
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August 2019 by Frank Hodson Jr.
Reasonably priced used cars. A relative's purchase here was not problem free. It was picked up with a new sticker, and a broken rear spring. The 30 day warranty covers only 50% of inspection related parts with no labor charge. He was charged for the spring even though it was illegal to sell inspected with the broken spring. When we picked up the car, the gas filler door had fallen off and couldn't be fixed by the dealership as it wasn't an inspection fault. I highly recommend using Carfax as we found radiator mount damage that didn't effect the car's function but was an insight into it's history. Overall I think the car is priced and performing well.
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May 2019 by Dawn L
Great work, amazing service, honest ppl!
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December 2018 by Randy KEENAN
Great crew. They worked on my truck. Came out exactly the way it should have. And fair $$ would highly recommend these guys.
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November 2018 by Jonathan Priest
Bought a lower mileage car at what I thought was a fair (not great) price with a new sticker on it. I took it to a friend's house who is an ASE certified master tech to put new brakes on it and he let me know that the car would never legally take a sticker... They had glued sheet metal over holes in the body and painted it. On this type of car, the body serves as the frame... So I had been driving my kids around in a car that was not safe to drive.
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September 2018 by Zack Hyde
Numerous problems emerged after buying a car here. Lasted 6 months before the repair costs made me sell it for parts. I would not recommend this dealer if you are searching for a reliable vehicle.
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September 2018 by A Stang
Guy named Randy sold me an suv a few years ago, he had a new inspection sticker on it. Few weeks later I notice it's missing parts of the breaks (should have failed any state inspection). The vehicle also had shoddy work done to the frame, break lines, but what's worse was the transmission had been worked on and put back on with no dowel pins; meaning it wasn't properly attached the the engine and caused the flex plate to fracture. That was a costly repair. Not a reputable dealer.
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December 2016 by Greg Oakley
The swaybar linkages on the car they sold my daughter were ZIP-TIED together. She's had the car a year and a half, has spent more on repairs than she did on the car and the thing currently won't even start. Huge swindlers. Don't waste your time or money, unless you're looking for a money-pit. This place doesn't even deserve one star.
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June 2016 by david seabagg
Very shady, the car I looked at was unsafe. I'm pretty sure he has a friend handing out inspection stickers for his vehicles. He also has a brother that does the same thing. Avoid both like the plague.
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April 2016 by Juanchosdad J.D
Arrogant, rude and condescending. I have never been talked to so poorly in my life. I have paperwork for the junk car they sold me that shows my coverage they agreed to. Their excuse is its been 30 days and brake lines rot. They refuse to honor the 60 day warranty they gave. Now they are calling me a scumbag and poor because I won't pay them to fix a blown brake line that's clearly under warranty. Buyer beware. Dishonest and rude
