-
August 2023 by Bell A.
Great Home Depot, but needs to keep their registers open, not just self-checkout, please.
-
May 2022 by Dennis Bonville
treated like a criminal on may 3rd 2022 around 12pm. pro desk lady should not be dealing with public! spend about 2000 a week at portland location usually deal with bill! never shopping this location again never been so humiliated! lowes getting my business in windham instead never had problem their ever! I will continue to do business in home depot portland but windham management really needs to learn how to treat their customers. Disgusted by lack of respect I recieved!
-
October 2021 by Edward A.
One star because this has nothing to do with the Home Depot employees, they are fine workers. However, when we purchased an appliance we were informEd by the employee that delivery could be a nightmare and they were right. On the first scheduled delivery day the driver called from Oxford looking for our location which was in Windham. After giving him directions he then must have realized how far it was and said the dishwasher was unable to be installed due to missing a tube. When calling to reschedule they read a note saying we didn't answer the door. Second attempt, we explained the hours we were available and they still scheduled it for when we were at work. Third delivery attempt, after waiting at home all morning for the delivery, they never showed up or even called. Again I called customer service the following Monday and they were told from the delivery truck that the dishwasher was damaged. Even if it was damaged, nobody thought to call and notify us so we could move along with our day. After we called to try and resolve after 3 failure, it took two days and 5 transfers to get a refund. We would recommend if you need an appliance/ delivery to shop elsewhere.
-
June 2021 by CS H.
I travel from Portland to Windham to shop as the staff is so helpful and friendly. We bought our kitchen w the excellent help and suggestions of Nancy, a kitchen designer, and are very pleased! I can't thank the staff enough for their attention and their helpful service. We will definitely be back!!
-
February 2021 by Mike S.
I ordered a custom Jeld-Wen patio door on July 14, 2020. It is now February 5th, 2021 (nearly 8 months later) and I still do not have a working door. A door set was eventually delivered very late and installed, but it was defective. After weeks of communicating with with the manufacturer Jeld-Wen, they admitted the door was defective and committed to replace it. That was 10 weeks ago. I was notified a few days ago that it would be at least another 8 weeks before the replacement would be shipped. If that happens (and that's still a big IF), it will be at least 10 months from the day we paid for the door. Having spoken to many people, sending many emails, placing many phone calls, driving to the store multiple times and standing at the customer service desk for literally hours and have to reexplain the problem each time to a new person, we are still waiting. The local store customer service people do not respond, do not return calls. This has been the worst customer service experience I've ever had...and it's still ongoing. I am now preparing to file a small claims case. Draw your own conclusions.
-
December 2020 by Carol T.
I had my reservations using HD for my entire kitchen design. Once I spoke with Nancy Haluzak in their kitchen design department that was one fear laid to rest. Her experience, competence and attention to detail saved me from going off the deep end with this kitchen. I had never designed a kitchen, I had no idea how I was going to get what I wanted with my budget and in the space I had to work with. Nancy helped me find my vision, from the design to the cabinets and countertops. I love my new kitchen and miracles do happen because everything went off with all most no hitches, in a pandemic, in 2020!!. The young man David Pepin that measured my kitchen and installed my cabinets was awesome also. He was very organized, professional and able to think outside the box with a few issues that always crop up with an old house. We are still awaiting windows to be installed in the kitchen and the sunroom or I would attach photos, once that is done I will. I am hoping everything goes as well with them as it has so far with the kitchen. I will update with pictures once it is all done.
-
November 2020 by Sue Laffely
was at the windham store looking for a particular adhesive. Asked an older gentleman where I could find H H 66 cement.
-
October 2020 by Tyler Drumm
I must say, I had a horrific experience with Atlantic Transport systems installing our dishwasher today, but Taylor at the Windham location listened to my account of what happened and acted upon it.
-
September 2020 by Carol May
I just had my kitchen design done, with the help and guidance of Nancy their highly competent and immensely patient designer. The cabinets are ordered and I was forewarned that everything is running behind due to COVID. This is expected for the appliances also. We are using their contractor to install them, he did the measurements also.
-
June 2020 by Debbi Conley
I wish I read the reviews before I bought appliances from Home Depot, I researched the brand. We ordered a washer and dryer from Lowes and were very pleased. We ordered a kitchen appliance suite from Home Depot and I won't order from the again. BEWARE! First Issue: We were over charged 350.00, there were no apologies or recognition, just excuses. Second Issue: It was a month wait for delivery. Third Issue: The refrigerator would not fir through the door, our mistake. we took
-
February 2020 by Scott Walton
just another great stop people are great in and out just like that
-
November 2019 by Brenda Jannelle Pettinicco
Very poor customer service
-
November 2019 by Peter Tanguay
I work there! Great customer service!
-
June 2019 by Justin M.
No one at the paint counter while I was there I rang the bell two different times another guy rang it once before I did and no one came over after waiting for awhile I decided to go to Lowe's for faster service which I got at Lowe's not impressed with this store !!!! Don't think I will be shopping at this home depot any more service is horrible!!!!!!!!!!