Verizon in Windham, ME, operated by Victra, is a retail store dedicated to providing good customer service and a wide range of wireless devices, including phones, tablets, accessories, and device protection. Customers appreciate the helpful and polite staff, such as Camron and Riley W., who are knowledgeable and attentive to customer needs. Riley W. has been praised multiple times for his excellent service, handling multiple customers at once, explaining everything clearly, and resolving issues efficiently, making the shopping experience smooth and enjoyable. However, some concerns have been raised. One customer experienced disappointment when purchasing a screen protector that shattered corners within 48 hours without dropping the phone, feeling it was a costly and unfair purchase. Another common issue is the uncomfortable seating in the store; customers find the steel chairs without backs very hard to sit in for extended periods and suggest bringing cushions or stools from home. Despite these complaints, visitors highlight the inviting and laid-back atmosphere and the staff’s willingness to apologize and assist. Overall, Verizon in Windham is known for friendly service and helpful staff, with some room for improvement in seating comfort and quality of certain accessories. Customers trust the store for their wireless needs and appreciate the dedication of the team, especially during upgrades and troubleshooting.
