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January 2024 by Chrystal Casey
Since new management took over the experience here is terrible. They are suppose to open at 8 and never here on time to open. Have people waiting outside. Wendy was the best, bring her back
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December 2023 by Chris Kelley
Wendy was amazing and always went above and beyond. When she was not working the other staff were pretty terrible but we overlooked them and tried to drop and pick up around Wendy’s schedule. Now that Wendy is gone every experience has been negative. One staff member in particular makes things difficult and uncomfortable especially when we pick up sizable orders. Her comments have left us going to the Falmouth location when possible to avoid the interaction.
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November 2023 by Nate Bowe
Usually good experiences but today my washer was leaking all over the floor. I stopped it so as not to flood the room but they made me pay in full to restart it. No good deed I suppose.
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November 2023 by Joanna R.
The staff here make it a pleasant experience. They are so friendly, it truly feels like a small neighborhood Dry Cleaner. I love it. They have done a consistent job cleaning our suits and blazers without any issues. They also do a great job of meeting their completion dates and sometimes early!! I am definitely a loyal customer. Easy parking and easy to find.
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October 2023 by Trevor Donoghue
Never once have I had a bad experience. Either they (meaning anyone I’ve dealt with) love their job or are just genuinely happy and helpful.
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August 2023 by Chris Longstaff
I can’t say enough about this place, excellent customer service !!
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January 2023 by Derek Viger
My go-to laundromat. Great place.
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January 2023 by Michaela McVetty
Google says open till 6. Door says open till 6. I’ve tried to pick up my stuff 3 times and they’re always closed before 6 pm.Now, I’m going in to work late today so I can get there at 8 am right when they open. My ticket was due a week ago and my items aren’t done. No calls or communication.
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October 2022 by Sharon Smith
I like this place.I always go to it.I always get my favorite washer
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August 2022 by Erik Kuck
Very clean and very helpful employees. Fast also
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July 2022 by Rita S.
Don't take anything you value to this cleaner. I was a client of this Pratt Abbott for more than 10 years. The work seemed fine and the ladies who worked the counter were lovely. Trustingly, I brought in my favorite and very expensive Brahms Mount linen blanket for dry cleaning. When I picked it up, the blanket had an eight inch hole in it! I was distressed. I suspect it was washed and not dry cleaned, as I paid for, and otherwise mishandled. I brought it back and asked for the manager to call me to resolve the issue. I went back several times to ask for him over many weeks. Finally I received my answer...no money for repair or compensation for damage for their mishandling. "It must have been poorly made...a mistake in the weaving." he said. It was Brahms Mount!!! It meant nothing that I was a good client that was always kind and respectful of their staff. Be forewarned. Bring nothing you care about here...because they don't care about you!
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July 2022 by Allison Collins
Despite being short- staffed they do a great job, punctual, & friendly.
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February 2022 by Marissa Corliss
I love this Yarmouth location it is always clean and the machines work really good and the loads are super fast 18mins to wash and 15mins to dry the workers are helpful and help when it's needed
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February 2022 by Deb Murphy
I have gone to Pratt Abbott several times over the years for dry cleaning and have been very pleased with their service. Now I will rave about their laundromat in Yarmouth and very pleasant and helpful attendant, Pat. This was my first experience with the machines and with washing a large king quilt. It was a breeze to manage because of Pat’s assistance. She was kind, attentive and clearly the right individual to be in customer service. The entire facility has excellent lighting, is clean and offers ample room to fold clothing. Thank you Pratt Abbott and a special thank you to Pat.
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December 2021 by Kim Cave
Essentially paid them $65 dollars to ruin all my clothes. Tried the laundry service for the first time, customer service was terrible, and when I picked up my clothes and paid the ridiculous price of $65 for one large load, they somehow managed to shrink all of my best clothes. I have washed them 100s of times myself with no issue, so not sure how they managed but now I cant wear any of my clothes and I paid them money to ruin them. Terrible place, not sure how this is a buisiness, avoid like the plague.
