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August 2023 by JUNGLEJOHNIV
My car was only a week old when I took it here. I had a membership to the Kittery location which is basically a scam and cleans nothing. The attendant recommended using the York location because the brushes clean better. I was concerned about it potentially hurting the paint job. I was reassured that it would not by the attendant who said, "were not in the business of damaging paint". As soon as it came out my black paint was destroyed with endless swirl scratches ranging from superficial to white scrapes. After that the owner acknowledged the car wash did it, said he was sorry but there's nothing he's willing to do about it. I'm not the only the only one that has been swindled and won't be the last. This business does not care about your property just about lining their pockets. DONT DO IT
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September 2022 by Becky B.
Car didn't get clean. Bugs on the bumper as if we never washed the car. Wings intact and all. Dryer didn't dry. Have to pay for vacuums. Paid $23 for a car wash that didn't wash.
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July 2022 by Linda Herdt
$22.50 for an EVERYTHING wash - NOT worth it. They have obviously sped up the time through the wash while cutting back on everything else - less soap less water and less air dry = MORE DIRT left behind on my truck!
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July 2022 by Roger Ranney
Controls were very confusing and I paid more than I should have
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July 2022 by Stu W.
The first sign that things were not up to par at this car wash was very little suction at the vacuums ($2.00). I considered curtailing my experience at that point but reluctantly went ahead and paid the automatic kiosk $14.00 for the least expensive option. As my vehicle was being pulled through the wash, I noted that the lone employee on duty was carrying around a hubcap. When I emerged from the wash, he informed me that the hubcap was mine! I allowed him to reattach the it as he told me he would send me back through the wash since it didn't do a very good job on the first pass. When I emerged from the second washing I pulled over, got out of the car, and checked my left front tire. The hubcap was missing! It took me a few minutes to track down the lone employee who had to fish my hubcap out of the track. This time he was unable to reattach the hubcap and pointed out that it was damaged. He then stated that management was not responsible for damage. To top off my unpleasant experience at this car wash I noted that, despite two passes through the wash, my car was not particularly clean.
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July 2022 by lilly frick
Tried to go through the car wash today, paid 14.00 dollars and it just never started pulling me through. I sat there waiting for about 15 mins before I just decided to reverse out. Car behind me had the exact same issue. There wasn’t even a person there to talk to about it. Probably won’t get my money back seeing as they didn’t answer the phone when I called. Terrible service. Will never be back and alerting all my friends who go there to never go again. Total scam.Service: Auto detailing
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July 2022 by DG M.
This place has a self service gate and kiosk. Many time people pay on the kiosk during normal published operating hours however no one come out to turn on the automated wash. I read about this, but it happened to me this week. I called their phone number and other locations, but no one ever answered. I went back when it looked like someone was working and they asked me to again call the number and speak to a manager! Bad business...
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March 2022 by Deborah Chick
I just wanted a clean car, but instead got my bumper ripped off. I was able to snap everything back into place with a lot of effort afterward . When I complained he said he checked his camera and my bumper was loose and just came off. It was perfectly fine ( and has been through other car washes previously with no issues). I distinctly heard something hitting the underside of my vehicle as I went through the car wash but he denies any problem. Never again!Service: Auto interior vacuuming
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January 2022 by Robert Negri
The wife is always happy with the results.
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June 2021 by Keith T.
$13 for a basic wash seems like a gouging the rinse cycle was short and left soap bubbles on my car
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June 2021 by Samantha L.
Towards the end of our trip, we stopped by Auto Spa Car Wash for a much needed car wash. After paying via credit card at the pay station, there was an attendant guiding us how far to pull up to the car wash track and put the car in neutral. The car wash was touchless. It cleaned our car's exterior but not to our satisfaction. It did not remove the bird p*** on the roof. When it concluded, it didn't dry the car completely and there were still soap suds.
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October 2020 by Albert Barron
Great as always! And the young man attending at the Auto Spa Car Wash today was cheerful, helpful, and kind.
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September 2020 by Tara B.
My kids sprayed my car with silly string. I quickly sped to the Auto Spa Car Wash. The attendant walked to the pay kiosk and promptly told me I didn't need to come to the car wash to get silly string off. I let him know that I had already paid and would use the wash anyhow. He told me I could move forward and use the wash. That's when he noticed my bike rack on the back of my car (hitch). He stopped me and told me I couldn't use the wash. I was confused and explained I am a local and have used the wash at least once a week since April 1. He waved me forward and said "come on up". I pulled up to the car wash bay that he was standing in front of as I thought he was going to let me use it. Once I arrived to the bay he moved over to a larger sign and stood behind it. His face, body language and the way he shook the sign indicated "read the sign dummy". I was disgusted with the behavior. Not only was I embarrassed, but I was mad. I couldn't believe he was being so rude. I asked for a refund. He told me to pull to the side of the building. He issued the refund after about 10 minutes. When he returned to my car with my refund he reiterated that he'd be happy to wash my car once I took off the rack. At that point I asked for the managers contact info. I don't mind being told that I can not use the car wash it was simply the manner in which he did so. So rude. Never returning. I will drive to Portsmouth for a wash from now on.
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September 2020 by Daniel Hanley
Just tried to go through this car wash, the wheel catcher didn't even appear to be there, so it never told me when or where to park my car, I had to sit and watch my $20 car wash run through it's cycle until the exit door opened. Tried calling the number listed twice with no answer. Will never be back.
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September 2020 by Teri Davis
Your vacuumes dont work second time in two weeks I have waisted my 4 dollors to vacuum a small car just get frustrated everytime I go there! Put in a 5 dollar bill for quarters and got 4.50 instead of 5.00 worth of quarters. Acouple weeks ago it wouldn't give me quarters had to get the attendant. I would hope that you would invest ik n vacuums that actually work !
