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January 2024 by Sally Mummey
Super clean and new rooms, great breakfast. Close to restaurants and shopping.
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December 2023 by Chip Page
Nice room comfy bed front desk people were awesome breakfast was good wish we had a microwave in the room but there was one downstairs we could use all and all great
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November 2023 by Megan Dunne
Setup is pretty obnoxious. The elevator isnt centered so you start possibly on the opposite end of the hotel then have to go thru many fire doors. Pairing this with luggage makes quite the trek.
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October 2023 by Vicki Childers
I want to give this place some love. I’m giving it 5 stars for excelling at its category of hotels. The facility is older but nice and clean. The rooms smell clean too. The shower was really nice. Other reviewers have complimented their breakfast. We didn’t have time to sample it but thought I’d include a photo of their “menu board.” When’s the last time you saw that at a hotel?! I did peruse the selection and it all looked nice. The hotel is close to the Interstate but it was quiet. We will definitely return!
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October 2023 by Adriana Perez
This hotel saved our life after we were displaced by the Hyatt in Braintree/Boston.It is located in a nice area in York, with lots of quaint shops and restaurants and even a nice outlet all.We visited during Fall so the weather and surrounding area were extra nice.The rooms were comfortable, clean and spacious. The staff was friendly, plenty of parking too.I loved it.
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October 2023 by Shelley Bayer
Clean and accessible. Small fridge in room. Hot water. We didn’t use the pool or fitness room but they have them. Beds are ok comfortable, not super plush. Breakfast is fantastic. Great selection of hot and cold choices. Some protein too, not all carbs.
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August 2023 by Nikki M.
I would never stay at this hotel ever again! From the customer service to the smell of the room the entire stay was terrible!! Upon checking into the hotel, which was a lengthy check in process due to the fact that alot of people's cards were getting "declined" and the person working the front desk told the customers to go down the street to get cash out of the atm to pay for the stay and that was the only option. That happened to the 3 people in front of me. I am sorry but that's just terrible. Clearly there was something wrong with their machine! We got to our room and we thought that room had a little smell to it but figured maybe it was because the AC wasn't on and it was extremely hot. No that was NOT the case at all. We went out to dinner / Ice cream and we didn't get back to the hotel until 10pm. At that point when we got into our room the smell was horrible. It smelled like it was really musty and parts of the floor were damp! Tried calling down to the front desk and no one picked up. Tried walking down to the front and no one was there either. Was like a ghost town!! My daughter was up coughing all night long and we all woke up really congested in the morning. Upon trying to check out the following morning I couldn't even stay to make a complaint as the check out area had numerous people in line and we had to leave due to a prior commitment. I booked the trip through Expedia so I figured I would contact them when I got home. When I got home Expedia tried reaching out to the hotel numerous times on my behalf and no one picked up the phone! Finally on the third day of them trying to contact the hotel, in which the staff was beyond rude they stated that they do not do refunds of any sort no matter the circumstances! Such poor customer service. I will never stay at this smelly hotel again. And I would recommend that you don't stay here either. Unless you want to have breathing issues all night and a musty smell on your clothes and bags when you leave i would RUN from this hotel. Come on Best Western, DO BETTER!!!!!
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August 2023 by Kim Soucy
I've stayed here a few times and I would definitely recommend it. The rooms are very clean they offer a large hot breakfast! There is an indoor pool and an elevator. Friendly staff. The location is good. It's close to the kittery outlets and York beach.Nearby activities: Kittery outletsYork beach
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July 2023 by Ellie Mooney
Paid for a Queen bed room.... got a full size bed...we were tired and it was too late to try and switch rooms at this point. Carpet, fixtures, and room outdated. Bathroom was OK. Lots of noise from the other rooms. Overpriced, in my opinion. Everything in the area was sold out, so it was just a place to lay your head. Don't expect an amazing experience.
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July 2023 by kristy mercer
We stopped on our way out of town. We don't usually stay at Best Westerns after staying at 2 that were questionable. It was storming and late at night, so we tried it out. Overall, the area was good and easy to get to from the interstate. The staff was friendly, rooms were nice and clean with no bad smells, which is always a plus. The breakfast was really great and surprising. The lobby was nice as well. I would definitely stay at this location again.
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July 2023 by Mike
The rooms were unclean and unsanitary. I had booked two rooms for my family, including an infant, and I don’t feel that their health was safe here. First, each room had odd smells - one had a stale body odor scent while the other smelled of mold, ammonia, and incense. There was also crud baked into crevices including the lamps. Worst of all, there was a mysterious rust-colored stain on one of the mattresses. I hope it wasn’t blood!Don’t stay here. There’s Microtel down the street and a newly renovated Hampton Inn a few minutes away in Kittery. Neither of those has filth in every nook to touch or mystery-stained mattresses to sleep on.
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July 2023 by the Family
Nice clean rooms. Truthfully a 5 star but. There's only 1 elevator and there's a pretty long hall to get to your room.
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June 2023 by Jacklyn Lowe
It was a nice hotel but was lacking some of the basics. When we checked in, the receptionist told us there was no housekeeping. We could get the room tidied up upon request if we stayed over 5 dats. Also, the mattress was okay, but the pillows were horrible. I know that is a difference of opinion, but they felt like felt like they were only half filled with feathers.
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May 2023 by Donna Trott
Rooms were basic but updated and clean. Staff was friendly and helpful. Location was great, convenient to everywhereThe only thing that would have made me more comfortable would have been a comfortable chair to read and watch tv in and maybe an outdoor space to
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May 2023 by ChiefHanson
Average room, good service, mediocre breakfast. Price was good and the hotel was very quiet!
