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September 2023 by ally henry
Left my Honda Civic 2012 to be serviced and had nothing but issues. My car ended up being there for almost a month, with terrible communication and cost was way higher. Don’t seem to be knowledgeable on Hondas. They ordered parts that were not meant for the vehicle (automatic vehicle does not have a fly wheel). Kept suggesting ordering parts that ended up defective. I went straight to Honda and could’ve saved myself a lot of stress, time, and money. They also dropped a tool on my windshield which i’ve been trying to communicate to them since the beginning, but the owner is “too busy” to get back to me.Services: General repairs & maintenance
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May 2023 by Amber Anderson
We were recommended here by a family member when we moved to Brandon, and I have nothing but great things to say about them, they're organized, friendly, and truly go above and beyond for their clients.
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April 2023 by Craig Rock
I'm new to Brandon and definitely not a car guy....so I needed to find a local auto shop I could trust to not fleece me.A client from my work owns an auto shop in Winnipeg and he told me to just go to West End Service, they'd take good care of me.So eventually went and everything was great!Had the pleasure of meeting the owner Ken and his employee Will, who was the one who took care of him.Both of them were great, friendly and alleviated any fears I may have had of getting ripped off.They were honestly great, super friendly and welcoming of someone new not just to their business, but city as well.When all was said and done, everything I needed got fixed up and much cheaper than I was expecting tbh!So...this place is now my go-to...make sure you ask for Will if you call or visit, he'll take good care of you and seems like a solid guy.Thanks boys, it was a pleasure!Service: General repairs & maintenance
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April 2023 by RUT PATEL
Very poor service. I booked an appointment for tire change at 8:00 am, they told me they need 1 hour for it and I went at 10:00 am they have not started any work and he said just sorry.Waste my day.Zero star for service.
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December 2022 by Alkesh Batra
Very poor customer service. While replacing bulb broke the bulb. That bulb has more than 55000 reviews with more than 4.5 stars. And they are saying like its cheap bulb. And still i have to pay money...Never recommended...Reply- I appreciate you add me in your busy schedule but when first time box was open by you screw was right there and you checked the lights and and it was working. But while installing it was broken by you guys...And main thing is other mechanic installed it in 5 minutes and it is working very good. So there is no problem in that $55 headlight kit. I added a picture for your kind reference...
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December 2022 by Doctor Penner
The staff is too young and inexperienced to diagnose and fix anything beyond what their computers tell them. Half the front desk staff is rude and dismissive of objective reality when it confronts them. They will randomly replace parts rather than properly diagnose a problem. Their arrogance in the face of their own incompetence is amusing, but a sad statement on them.Service: General repairs & maintenance
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May 2022 by Daniel Warne
I've always had a great experience bringing my vehicles to West End Service. They've been honest and friendly and very quick with fixes on my vehicles. Their quotes have always proven to be accurate and their fixes are never faulty. They give you enough information to know what your options are and make good recommendations. I would fully recommend bringing your vehicles to this shop for any reason, from a simple oil change to a major fix.
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April 2022 by Rob Burns
We were stuck in Brandon about to head home from a trip and BOOM. CAR JUST DIED. Not only did they get us in in less than an hours notice, they drove me back to the hotel and then picked us up afterward to grab the vehicle. Customer Service like this is almost extinct these days and it was such an amazing relief they gpt us in and out so fast. We were impressed that they not only did the repair in no time, but they also contacted our local garage back home and did the work as warranty service on a failed part previously installed less than a year ago. ABOVE AND BEYOND service does still exist. Thanks again Tyler. We can't overstate how much we appreciate everything.Services: Auto engine diagnostic
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November 2021 by Magda Dec
I had an emergency tire situation and they were closing. They took me in however, and got the tire fixed. Very friendly, great service. I was super appreciative of the fact that they stayed open later to help me out. I would not have been able to drive on that tire otherwise. Thank you so much.Service: Tires
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November 2020 by Keywest Photo
I have been going West End for years with many different vehicles I have owned. They have gone above and beyond - up front about work and pricing, call to confirm before proceeding, long and short term scheduling, emergency work, and shuttling to their location. They continually do good work and provide excellent value and, above all, I trust them. I never worry about scamming, overpricing, etc. Vehicles are complex and can have a multitude of issues, and West End Service does an amazing job of being honest, fair, and work with me every time to get me back on the road quickly. Thank you for everything and see you soon!Services: Steering & suspension repair
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November 2020 by Susan Le Sueur
Will Standryk, was polite, professional and very good at relaying the information I needed to understand what was required to be done. I would highly recommend them and will be going back there for oil and tires changes as well as any problem that may come along with my vehicle. Great Service! Thank youServices: Steering & suspension repair
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May 2019 by cody0125
Ive never been charged so much for diagnostics at any other shop before in my life. Im not sure how we looked at the hoses and could see the dye we put in last year leaking out around the connections turned into $175 but I will for sure never be taking a vehicle back here which is a shame because I had really good service the last time I took a vehicle in.
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February 2017 by JordanH277548
We were travelling from Regina to Winnipeg on a Friday afternoon for a tournament Saturday when our vehicle broke down outside Brandon. The mechanics, and the owner himeself, stayed until after midnight to help us make it to Winnipeg. They were lifesavers, saving us from missing the tournament. Amazing service, amazingly friendly. Can't reccomend them enough! Truly fantastic
