-
September 2023 by kelly pashe
should have kept hours open till midnight in a town like this it was place to go when everything else was closed was key word was reliable place to go when you were sick and needed something for that as well.
-
August 2023 by Leslie McKay
Very poor service, charged me 15$ extra because my prescription ran out and could not get a hold of my dr. Other times they never had the product , and they never answer there phone , This place is the pits!
-
July 2023 by Alexandra Borland
Canada Post needs to seriously reconsider their partnership with Shoppers Drug Mart in Portage. There is zero customer service in this store and they have no organizational abilities.I called this store 7 times to inquire about a package that might be there. I was unable to get through to anyone. I then attended the store at 4:15 pm to ask about my package. I was told she received them but hadn’t processed them yet and to come back shortly. I drove 15 mins home (out of town) and drove back at 5:40 pm (20 mins before they close). When I arrived there were 15+ Western Union customers in line. I acknowledge the importance of them being able to send money home but despite even having the manager involved, they were unwilling to grab my package for me and said I had to wait in line. This would have taken all of 30 seconds. I wouldn’t be so annoyed about this all if I hadn’t called 7 times that afternoon and even came in person but directed to come back. Avoid this place at all costs, every department other than cosmetics is a complete disaster.
-
July 2023 by Pat
This shoppers drug mart in Portage La Prairie is the worst I have ever seen. Love their products but find the owners and workers are just terrible with customer service. Granted a lot of them are from another country culture and they have manners that are very different. They block the way when restocking and seem to do it when it’s very busy. The men working there seem to dislike working there and it’s just a terrible experience going there. They talk rudely to people and there is no one to do checkout. They just want us to use the self checkout. I go there for my pc points but that’s the only reason I go there, certainly not for the customer service.
-
July 2023 by Roxy Lu
What happened to shoppers? It use to be open until 12 always the reliable place to go. Last night I went there at 9 20 and it was closed already. Sign still says open till midnight. Very disappointed how that store has been ran into the ground I moved pharmacies as well months ago.
-
July 2023 by Tree Pee
Worst pharmacy I’ve ever dealt with! They never answer the phone never have any of my prescriptions ready. I called two hours ahead and when I got there they still haven’t had anything ready, they never have the right prescriptions ready this place is horrible!!!
-
July 2023 by SOFIA CLAVECILLAS
The staff at this portage la prairie branch are very rude she left while we are explaining says” i dont need your explanation”! First time ever we met a kind of staff like her she should not be in this kind of work she doesnt know how to talk with client with courtesy.
-
June 2023 by Tim and Janet Reimer
Shoppers drug mart used to have an excellent pharmacy. The past 6 months have been a nightmare for us using this pharmacy. From not receiving all the meds upon pickup, mixed up meds, the pharmacy staff not faxing the doctor properly for prescription refills, long holds to speak with a pharmacy team member over the phone. I have decided it is not worth the hassle at all to deal with this pharmacy anymore. I will be switching to a pharmacy that cares about the patient and their meds and provides a decent service. Wish I could have given a 0 rating.
-
June 2023 by Meagan Pashe
I’ve been calling since Sunday and no answer. I’ve been a 30 year customer, and now they don’t even answer the phone. I’ve called 68 times a day trying to talk to someone. My medication cost thousands every month and I’m going to take my business somewhere else because this is just unacceptable.
-
June 2023 by Ahmed Saleem
The store is very bad it is out of the sale items and the employees are not friendly and the pharmacy is disaster. Only good was good for convenience because of distance to Walmart and open late hours until 12 in the night and now is closing at 10 pm so I am highly recommending Walmart as the better shop and is costing less money at Walmart.
-
May 2023 by Shanlee Hammond
My sister was released from the hospital yesterday. We dropped off the prescriptions and they still are not filled the next day. They had it for 24 hours and still asked for me to come back. It’s absolutely ridiculous to make a patient wait for their medications when they need them.
-
March 2023 by Pam S
Honestly If I could give a 0 to the pharmacy I would. They gave me the wrong amount of a medication. On another occasion they gave me all my refills at once. When I called, The pharmacist said he couldn’t assist or take back the extra refills despite it being their error. My doctor faxed a new prescription to the pharmacy. They failed to notify me that they were out of a type of medication and only refilled 1 or 2 prescriptions. When I asked, they advised they had faxed my doctor for a different medication. My doctor did not receive the request. I followed up and provided the correct fax number to Shoppers, my doctor still didn’t receive the request. I ended up travelling to Winnipeg to get a new prescription which I had filled elsewhere. I no longer trust them with my health or my meds.
-
December 2022 by CJ
Such a chaotic mess. Twice, I given someone else’s prescription and I was given the wrong amount several times. When I brought this up to the pharmacist,I was told “it happens”. There is no standard of care at this location. Being busy is not an excuse when it comes to health. Someone could die because wrong medication was given.
-
December 2022 by Iris Jones Sinclair
Their service is good. They look sfter.after us well!!
-
November 2022 by N Dell
Waited over an hour and a half for a prescription, was told when I dropped it off it would take twenty mins, I came back an over an hour later , it was not ready, was told it just needed to be bagged up , but then waited another 30 mins for the prescription. I dont appreciate being lied too, if it's going to take 2 hours tell me it's going to take 2 hours. Telling my sister to switch to Coop pharmacy.
