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November 2023 by Raj Singh
The staff here are so rude they don’t know how to treat people nicely, unfortunately my Health card had expired so therefore receptionist was very pushy forcing me to make a payment same day, they said that they’ve given me bad name on my record I wasn’t able to visit any other clinics until I pay the fees. I was constantly bombarded with calls to to pay, they said I would be reimbursed the money back, but I have received nothing from them.
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June 2023 by Carlos Sanderson
I haven't had my diabetes medication or my other meds I am not pleased with the wat they have been handling my medication I will be switching to shoppers drugmart
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April 2023 by Jitprabh Bhatti
Vry helpful
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November 2022 by Kayla Douglas
Just wanted to give the biggest thanks to the ladies working in the pharmacy, I am struggling with an ongoing migraine and benefits with work haven't kicked in, I'm new to the province, very stressed out, these ladies helped me with my medication, you know who you are. I am forever thankful , staff is so kind.
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September 2022 by Lady Tide Pod
Doctor Mahdi is awesome. Cannot say the same for his staff, however. I called last Wednesday to book an over the phone appointment and was told they no longer do over the phone so I tried to book a regular appointment but the receptionist would not let me insisting that I just come as a walk in on August 3rd which is today. I asked her last week if they take walk ins until 5 and she said yes. I managed to find a ride for today but when I got there at around 3:30ish they told me they are not taking walk ins! I told the receptionist I absolutely needed my medication so she said they would call me for an over the phone appointment which is what I wanted in the first place since getting a ride is difficult for me as I don't have a vehicle and am too afraid to take public transit anymore in this city. So I have to go in person to book an appointment over the phone?! Makes no sense. Am I going to get the run around everytime I need to see the doctor? What is wrong with health care in this country? What if I had taken the bus only to be told I could not see Mahdi that day? Would have been a waste of time while putting my safety at risk not to mention lost money. I plan my bus trips very carefully because of money. If I had taken the bus then this clinic would owe me $6.20 in lost bus fare if they won't let me see the doctor. If they can charge $25 for a missed appointment I should be able to as well. Doctor Mahdi, if you have any control over who works at 9 to 9 Clinic, HIRE BETTER STAFF, ESPECIALLY RECEPTIONISTS.Update: At five minutes to closing they still hadn't called me so I had to call them. If I hadn't called them I wonder if they would just not have phoned me at all. I really needed that doctor's appointment. Very unprofessional staff.
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September 2022 by Cleo Mariposa
Doctor Mahdi is awesome. Cannot say the same for his staff, however. I called last Wednesday to book an over the phone appointment and was told they no longer do over the phone so I tried to book a regular appointment but the receptionist would not let me insisting that I just come as a walk in on August 3rd which is today. I asked her last week if they take walk ins until 5 and she said yes. I managed to find a ride for today but when I got there at around 3:30ish they told me they are not taking walk ins! I told the receptionist I absolutely needed my medication so she said they would call me for an over the phone appointment which is what I wanted in the first place since getting a ride is difficult for me as I don't have a vehicle and am too afraid to take public transit anymore in this city. So I have to go in person to book an appointment over the phone?! Makes no sense. Am I going to get the run around everytime I need to see the doctor? What is wrong with health care in this country? What if I had taken the bus only to be told I could not see Mahdi that day? Would have been a waste of time while putting my safety at risk not to mention lost money. I plan my bus trips very carefully because of money. If I had taken the bus then this clinic would owe me $6.20 in lost bus fare if they won't let me see the doctor. If they can charge $25 for a missed appointment I should be able to as well. Doctor Mahdi, if you have any control over who works at 9 to 9 Clinic, HIRE BETTER STAFF, ESPECIALLY RECEPTIONISTS.Update: At five minutes to closing they still hadn't called me so I had to call them. If I hadn't called them I wonder if they would just not have phoned me at all. I really needed that doctor's appointment. Very unprofessional staff.
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July 2022 by Abbaa Yeroo
Receptionist forgot 2 times what the Doctor told her to do. To contact my previous Doctor's office regarding my health info, and she forgot again to contact a different Doctor's office to do the same. This is a serious health matter. completely she did not care or careless. All she has to do was to make a phone call or fax the other Doctor but she failed to do her job and if this things happens again I will have to complain to the office of Health Minister. I will be following up with the date and every conversation with her. If she doesn't like her job she should find something else to do. Most of the time you can hear her paying more attention and conversing with people speaking the same language with her while we are standing waiting to see a Doctor. This review is for the Doctor's receptionist nothing to do with pharmacy staff.
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April 2022 by Char Chief
The call answering system for pharmacy needs attention. In the past few weeks I've called to order meds and call is answered but all I hear is breathing. I'm ready to go elsewhere for better service.
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April 2022 by attiyeh vasaghi
Very clean and nice staff. Dr.mahdi was wonderful and meticulous. He exam my kid patiently.
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March 2022 by Demi Holztrager
Always quick and very helpful, you can make an appointment making it very easy to see a doctor, the clinic is nice, big, clean and quiet! Dr. Tahseen Mahdi is a great physician, working in health care myself I understand how kind and patient he is and helps you with any concerns you may have with ease. The pharmacy is also inside the clinic, they're amazing and help me with whatever you may need.
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July 2021 by Ashygbum40 Alty
Very clean and lovely staff. Was a wee upset that the dr took such a long holiday with no fill in for quite sometime
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March 2021 by Hannah
Dr. Mahdi is fantastic. I was able to get in to see him quickly, and he took the time to listen to everything I had to say and I didn't feel rushed. He also immediately referred me to a specialist, which I greatly appreciated.
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July 2020 by J. R.
Be ready to waste your time here even you have an appointment. Take into consideration that you will wait 2 hours or more prior to your appointment.
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July 2020 by Kelly Epp
Wonderful staff. Friendly pharmacy.. very pleased as a walking facility .
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July 2019 by M L
Amazing staff. Treats you like a person not just a patient. Fixes the root of your issues instead of using bandaid solutions.
