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January 2024 by Norine Doyle
Prior to Access Credit Union taking over, I was very happy with this establishment. I just received an email “explaining “ the new (and excessively high) charges for savings and chequing acts. I was not informed before these charges took effect, and I was also not informed that my disabled son could be exempt from these charges which now explains the high service charge on his acct last month. Seems ridiculous to me that going into the Credit Union to deposit or withdraw will now cost me approx $1.50 per transaction??? Are they paying their clerks piecework?
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October 2023 by Igor Tshaika
Amazing customer service, always respectful & helpful.
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October 2023 by Thedavidson Keeth
12:00 9/29/2023 Not very welcoming for me i felt like they profile me as a thief or something no smile no welcome just very defensive body language, and how much stares i was getting from staff I felt like a freak. i just came in for bank statements Seriously! Show a little human decency to black folks! and for the Filipino lady asking me why I need bank statements for security reasons again for a piece of paper that I could go print out at a library no its not just security reasons.... you are racist thats basically it none of your business Will go elsewhere next time
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August 2023 by Rose Dominguez
Amazing Customer Service!
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April 2023 by Darrell Dreammaker
Staff was helpful and apologetic for not amending the type of account 18 months ago to avoid service charges
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December 2022 by Sharon Hrushka
Worst service. Allowed a nephew police officer who's mom doesn't get along with me have access to my safety deposit box with his grandfather's POA. They took my current POA, &Evidence that would incriminate this officer.
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August 2022 by Donna B
Love this credit union, love the service, love the people. I have been with TD for many, many years. When I recently sold my house and was looking to buy a new condo, TD presented me with a mortgage offer that was heavily titled in their favour and they did absolutely nothing to encourage me to remain with them, nor were they willing to assist me despite 25 years of excellent history and me having investments with them. I was recommended to Lana at Access Credit Union, and not a word of a lie, within one hour, I had my mortgage completed. Lana looked after everything quickly and efficiently and went above and beyond doing so much more than TD even tried to do. I highly recommend this credit union and specifically this branch!
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July 2022 by Vahid H
We have our first mortgage from here, friendly and helpful staffs with the right attitude to help and make progress for your application. I would recommend Sukki and Lana for mortgage related, they both are really nice and helpful.
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February 2021 by Gary Steffan
Credit union ripped me off instead of a $20 dollar I only got $17.53
