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July 2023 by Robyn Cruse
Not impressed with this store. They don’t honor their return policy, gift receipts are only good for 30 days and they do not have any empathy. Had a baby registry here. I wanted to exchange or get store credit for a brand new sleep swaddle that I cannot use. I had a gift receipt and it was on my registry. The store manager said there was nothing she could do. I didn’t even receive the gift until long after the gift receipt was void. I guess they haven’t been a brand new mom who had difficulty leaving the house for the first couple months. VERY disappointed. Be careful what you buy here. The employee even said they change their return policy frequently and don’t advise anyone.
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July 2023 by Meenakshi Sharma
Marco helped us with our issue perfectly and made our day .
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February 2023 by Carmen Espinoza
I went to Toys R us Pembina Plaza and I was greeted politely. The sales associate asked me if I needed assistance and she did an outstanding customer service providing detailed information about the car seat of my preference and even took the time to look into the inventory of the whole city! I was very satisfied because I needed this information in order to buy a car seat suitable for my special needs child that MPI could reimburse. Thank you so much Mary, It was a pleasure to meet you! Thank you Theresa as well as the kind staff that assisted me with my purchase and carrying it to my car! :)
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December 2022 by GURINDER SINGH
Barak Meyer is very helpful person.very good service
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August 2022 by Bama Miller
I have had a very pleasent experience shopping at this location. I came in looking for a travel system for my grandkid and the baby associate at the desk was very helpfull. She walked me through the different types of strollers they carried and based on what I wanted showed me the displays. She was wonderfull and knowledgeable about the stroller we had selected. Its hard to find good customer service these days and I just want to to thank the young lady who had helped me choose the travel system. I will definitely be coming back to this loaction to purchase toys for my grandkids as they grow older.
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August 2022 by Nadine Vandall
If I could give zero Stars I would. It went into this Babies R Us last night at 7:45 knowing what I was getting then being treated very poorly by one of its employees. At 7:55 finally somebody walked over to help us i thought but they came to just let us know that they are closed and they will not help purchase new car seats for my child.So i took my business elsewhere.Now i will not go back to Plaza Babies R Us
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July 2022 by Blake Henderson
Good selection of stuff but the customer service is the worst I’ve ever had to deal with. Went in to look at travel systems asked for help and after few minutes was told the worker would be right back. 20 minutes later we left and no one ever came back.
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December 2021 by Moinul Islam
The store has a good collection kids stuffs. On my first visit i was impressed and made a second visit. My rating is based on the customer service I got. It is the worst one I’ve ever got. Waited a long to view a stroller then long queue for payment. Only one counter was opened. As the stroller was heavy, i asked for help. The cashier called for help in front of me. No one came. Finally i had to do that by myself. Just horrible customer service in short …… wish not to visit again.
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December 2020 by Shayla Kiziuk
Love this store. They always have what I need! Customer service is always great and their sales are excellent.
