-
November 2023 by john smith
Young lady working geek squad nov 21 was all by herself. Very busy and she did a great job managing all the people and was able to answer any questions people had.
-
November 2023 by Mathieu B.
I used to spend so much money at Best Buy. Now I can't even remember last time I went... Oh wait I was there yesterday but I went at 19h30.. closed doors! Silly me.. Their opening hours are a joke. I predict they will switch to a web store only within 5 years.
-
November 2023 by Reece Liam
I came in earlier today with my brother to find an external hard drive but left with a new laptop and a GREAT deal on an external hard drive. Jace helped us find exactly what we were looking for and priced match too. He was very patient and gave us all the information we needed and made us feel in control and like valued customers. Thank you so so much for your help Jace!? Great, great service!!!!!
-
November 2023 by Nick Laing
Will Never Shop at Best Buy Ever Again.Ordered a 75" tv, after waiting 2 weeks for delivery and having the delivery confirmed the day before, nothing showed up the day of, wasn't called or anything and I took the day off work.Now I'm stuck waiting with no answer to when my tv will be delivered, if they can even get it as they screwed up the shipping and it went to another store so they have to literally ship it back to the correct store before they ship it to me which makes no sense, it's called a "store transfer" but I guess they know BEST....Also they refused to do anything for my inconvenience, refuse to compensate me for missing work, wouldn't offer to refund the shipping charges or discount me.Best Buy Customer service is a joke, won't offer you anything and it's take or leave it attitude so I'm going to buy it elsewhere.They're already closing stores so it won't be long before they are only online.And don't buy anything online from them as there's a good chance you can't even return it to them, BC it's a third party seller...People wonder how these big stores end up closing their doors, this is how, they act you like you don't matter BC there's always someone else who will buy.Update**Dealing with the escalation department was a joke, not once did he apologize.After being told to take it or leave it I accepted a $50 gift card.The delivery was to be for a Saturday as I already missed working the first time, the guy confirmed that they can do a Saturday delivery BC I didn't believe him and guess what, they scheduled delivery for Friday.I get an email matter of factly telling me it's coming on Friday after discussing in length with the guy.His attitude was that he didn't care and it was like talking a wall, very entitled attitude I didn't appreciate.I'm not responding any further with there customer service department and stand by my statement of never shopping there again.Saying sorry to begin with goes along way resolving customer frustrations, usually that's 101 in customer service training.I didn't even mention the in-store experience I had regarding this and I can't be bothered to type anymore.I was so excited for this purchase and ended up feeling the complete opposite.
-
November 2023 by Dan B
Update: Shortly after Best Buy's reply, I received an email apologizing for the delay and provided a key for another title. While it is not the same title, I appreciate the effort in making it right. Pleeeease make this process simpler for customers.-------- Original 1-Star Review --------Was supposed to get a Starfield for free for my Ryzen 7800X3D processor. Never got the code. Live support told me to go to store, and store hasn't be able to resolve. It's been over a month and a half and still waiting.
-
September 2023 by Michael belli
Terrible experience involving a blonde male that worked customer service and his manager.Back story: I moved from Toronto, ON to Pinawa, MB less than 5 days ago and wanted to set up all the stuff in my apartment when I got here; this involved buying a new TV, vacuum, etc… I have a fairstone account that was set up in Ontario and confirmed in ontario that I would be able to make the purchase when I got here.Fast forward to yesterday, I go in store and immediately go to customer service to verify my account is in good standing. As soon as I told the man helping I was from Ontario, he went to check with a manager they declined to allow me to purchase with my fairstone account, even though I had my original ID which is the same on the account. I was informed that since it was an out of province account, “fairstone doesn’t allow these type of sales to occur”. With that being said, and MPI on strike, I offered to call fairstone, change my address on my account, and provide them with my passport along with a document such as a bank statement or lease agreement which proves that’s my address. That option was declined because, as he stated, the address needs to appear on the ID for them to be authorized to take it. At this point I was frustrated and knew that providing other valid solutions to this issue wasn’t going to change his mind.After this interaction, I decided to call fairstone to confirm any of this. They provided me with 2 solutions: 1. Change the address on the account and provide the store with a valid piece of id and a document stating my address such as a utility bill, lease agreement or bank statement (note that this is what I offered above to the employee) or 2; attempt to make the purchase in store with my current ID and such, but I noted that I would want the item shipped to my address here from the store as my car cannot accommodate a 65’ TV, so fairstone noted that may be an issue because shipping typically needs to be done to the address on file.Today, I made the purchase in store at a different location, using the Ontario address on file, my Ontario identification, and shipped from store to my Manitoba address for mounting because we called fairstone when attempting to process the transaction.All in all, this location lost out on a $4,000 transaction because, to my own assumption, I would be committing fraud.I’ve worked for bestbuy from 2015 to 2021, know and have participated in wrongful stereotyping of customers, but one of my old managers always made us be go through the transaction like they weren’t trying to commit fraud. Just make sure to take extra precautions along the way to ensure that the person is who they claim to be. This process either isn’t taught at this location or the employee and manager I dealt with are extremely misinformed on their agreement with fairstone.Extremely upsetting scenario.
-
September 2023 by Jeon Briana
I literally called yesterday to check if they have a display of a laptop I was looking for, and the customer services said surely they do have on for display. It took 45mins to get this store, found out they do not have the model for a display. Wasted my time and gases. Please train the employee properly so they understand what they are telling to customers.
-
August 2023 by Bev Dziedzic
Terrible customer service.Staff standing around and we had to approach them.Never again .I guess standing around and having a cold drink is more important.Best Buy lost a sale
-
August 2023 by John
Staff are great, store itself not so much. 10% of what's on the website can actually be found in-store. Sometimes there are some decent deals though.
-
August 2023 by Jeanette
Great service! Thanks Ivan M. ? I appreciated your patience and time taken, to answer my (many) questions and to ensure that I was satisfied with my laptop purchase ? ~ Jeanette
-
July 2023 by Chris
Ordered something online. Literally 2 hours later as it said live, it was still processing. They said it was in the last stages and could not be canceled. They should fix their own internal processes like Amazon so it reflects these issues in real time.
-
June 2023 by jay8058
We had excellent service today from Caleb in the geek squad at the regent Winnipeg location. He was well informed, patient and efficient.
-
May 2023 by Terry Roth
I went in today frustrated and angry. I was approached by a employee named Mankirat. This girl was so friendly and helpful. I’ve honestly never had service like she provided. I felt she actually cared about helping me, and she did.I will highly recommend this location to everyone I can. I won’t buy electronics anywhere else. Highly recommend this store.
-
May 2023 by Mike Poirier
Went to buy a wireless keyboard and mouse and asked the clerk if they had that model on display so I could look at it and make sure the mouse was big enough for my very large hands.They did not have one available to look at and would not open the box for me to look at it.I had to take the box to the cashier, pay for it, then she would take off the security wire and only then can I look at it. If it was not the one I wanted, they would give me an instore credit. REALLY???I just walked out.I cannot believe how low customer service has gone?
-
April 2023 by Kiranjeet kaur
I got lenovo laptop by price match. And i noticed after few days that it is preety slow and get charged only upto 60% and get drain preety quick. So we went back and after telling everything i came to know that it was an "open box" laptop and they never told me. As they were supposed to tell me before i place order. This is basically fraud. And whwn i talked to manager , he literally ignored it and said you will not get charged for anything and declined to help to buy another one and said check online. Like firstly you are not even addmiting the mistake and then that rudeness. Like common, try to work professionally or dont work if you dont like . Stop scamming people for your own commision. Wasted my time .
