-
February 2024 by robert hudson
Wife was buying a new 2022 f150 all Birchwood staff we were introduced to were very friendly and personable taking their time to introduce themselves stopped by today enjoyed a coffee and talked to some of the team really nice peopleStopped in today after getting the run around at tax center had a coffee with my daughter and again met some really nice associates
-
February 2024 by TheMikisew
Great service and treat people with tons of respect
-
February 2024 by Max Warniski
The service staff were very helpful and accommodating getting my vehicle in even though I had no appointment. They found the problem and had to order the parts in for the repair. This I could understand that it would be impossible for them to stock every part. Great service. Thanks, service team.
-
February 2024 by Connie Momotiuk
They are very friendly.. Really, wow Electric truck front hood opened no motor. how to change oil and filter. Go to Birchwood Ford when your vehicle need to repair or change oil/filter. Go to look Electric Truck front hood open.
-
February 2024 by Jeanine Bighetty
I would recommend.
-
February 2024 by Wayne
From the moment I walked into the service department I was greeted with kindness and respectI was impressed by the way the staff handled me but also the other customers.I spoke to some and was impressed
-
December 2023 by amber cook
Bought a used 2018 Ford EcoSport and have had nothing but issues. The lies and lack of respect was unbelievable. When I went to take a look at the car after seeing it online it had some issues but i was told they had just got the car in and haven’t had time to service it. Which i understand and was okay. I went back when they said it would be done and took it for a test drive and we (my father and I) found many issues and the car should NOT have passed safety. Broken seat belt. Windshield washer not working. and a light not working But yet they passed it on safety and let me drive it. Not to mention the very bad job they did a cleaning it. It was very dirty. So we were promised that they would fix all our concerns and we waited again. We were going to go back for it and we were told twice it wasn’t ready. We should have never bought this car and it is the biggest mistake we ever made. But we believed them and bought it. Just to mention as i was driving it out of the showroom we saw a headlight not working, they put in a new light and it was the wrong headlight and now had mismatched lights but didn’t notice til night. A dealership that can’t even make sure the lights are working and can even put in the correct light. a month or so after purchase i had to get the car towed out of my workplace parking lot and sent to Selkirk Ford. Thank Goodness for the team at Selkirk. The car spent 5 month in their shop and LOTS of repairs were done. Mechanics at Selkirk told me the car looked like it hadn’t gotten a service in the 60,000 Km it had been driven previously to me owning it. No oil change even though they told me at Birchwood that an oil change was done. it was not. after 5 months of it being repaired at Selkirk i got it back. Then not long after it went back for another month of repairs. this time Selkirk had to put in a new motor. Thank you to Selkirk for fixing Birchwoods mess. I would not recommend the Birchwood dealership to anyone ever.
-
December 2023 by J McIntyre
I bring my vehicles here exclusively.The people at Birchwood on Regent are great to deal with - and I have always found the pricing to be fair. The work done, including some recent hail damage repairs, has always been top-shelf.During the process, I've been sent texts, videos, etc from both the advisor and the technician. It's a solid process.Overall - I have always had a great experience here. Thank you.
-
December 2023 by Lisa Emm
We have been customers for many years now, having purchased 4 vehicles over the last 10+ years. The service team takes amazing care of our vehicles with efficient service and repairs, at a fair cost. We always feel valued when we visit the dealership and look forward to dealing with the sales team for our next purchase.
-
December 2023 by Elena Yancheva
Excellent service and professional staff. I dealt with Jordan and I’m so happy with the service I’ve got. Upfront immediately about the price of the work needed to be done on my car and detailed why. Reasonable price on parts too.Thanks and highly recommend.
-
December 2023 by Samantha Swar
It’s always awkward going into a new dealership, and being new to Ford ownership I was not sure what to expect but from the minute I met Jordan, I knew I was in good hands.She has kept me informed, and my vehicle running great since the day I got it and I couldn’t for a better advisor. She’s on top of things and very through with everything!I also had past dealings with sales at the dealership prior and again, stand up staff! Melanie was always ready to lend a helping hand and made me feel like her # 1 priority, and even though they didn’t have what I wanted at the time and I had to find it elsewhere - every time I see Melanie to this day, she’s always pleasant and even willing to show me the ropes of my new vehicle.In a male dominated industry, it’s nice to have some really knowledgeable women on the front lines who really know what they are talking about.Would recommend this dealership to anyone!
-
December 2023 by Russ Hrabchak
I generally hate going to dealerships. I was stranded in Winnipeg with a serious front end issue on my f250 diesel. I had previously been to 2 mechanics who had done work charging several thousand dollars before I left home. Being very leary i attended Birchwood Ford, an area of town i was familiar with.The clerk was a well grounded pleasant individual. The service technician took myself and the truck for a test drive. Examined it out on the road. Explained what he saw. He then tore it apart in the service bay and explained and demonstrated the issues. I was given a range of items with the estimate of must fixes and good to attend to items. He identified several items missed by the previous services. He demonstrated knowledge above and beyond. He owns and drives the same class of vehicle. Being on vacation I was allowed the option of sleeping in my camper in the lot with electrical service. The technician even came into work on a Saturday to help expedite matters. The issues were resolved and the truck has never run better, certainly not for the last 5 years or so.
-
December 2023 by P J
Because of past experiences with other car dealerships, it was truly a surprise and pleasure to deal with Birchwood Ford. The service department was polite and was very efficient at keeping me up to date with the state of the repairs on my vehicle. I would definitely recommend them to both family and friends as a great place for fantastic, knowledgeable service.
-
December 2023 by Sharon M
Was able to get an appointment for service quickly and a date/time that worked best for me. Everyone was friendly and courteous. Excellent communication from the service team. Birchwood Ford is the only place I trust with my vehicle.
-
November 2023 by Ricky Ghai
“After experiencing the service at Birchwood Ford for the repair of my car, I can confidently say it was an incredibly satisfying experience. From the moment I arrived, their team exhibited the utmost professionalism and expertise. They efficiently assessed and repaired my vehicle, leaving me with a sense of relief and confidence in their work. The attention to detail and the dedication to customer satisfaction were truly impressive. Birchwood Ford has not only fixed my car but also won my trust and loyalty through their outstanding service.”
