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February 2024 by Юлія Пикус
Me and my friendsgo to this branch only because a guy from Ukraine works there..Incredibly good person!!! He helped us in many situations.Thank you very much Denis.
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February 2024 by Xudong Chen
The manager is highly professional and friendly, but the clerks are very unprofessional. Since the manager left work early today, she has already made a note in the account, and the clerk only need to complete the final steps(He was there the day before and heard my conversation with the manager). However, the clerks are not cooperating. What's amusing is that one of them even cross-verified with another clerk, asserting that they cannot proceed in this manner. It's truly laughable. I went to another branch and they did it for me later. Truly waste of time.
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January 2024 by Fisayo Akinseloyin
Good customer service
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December 2023 by Doe John
Everyone, stay away from this outlet. The attitude of the staff can only be described as perverted. The communication process is like the police in a centralized country interrogating prisoners, constantly interrupting and questioning you.
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June 2023 by Harkirat Singh
Worst location.Just avoid going to this place during afternoon.Short staff and slow one too. Always long lineups.
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May 2023 by Jeffery Doyle
This is my home bank nut my most recent visit I had a poor experience with the branch teller.
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January 2023 by brian james
Dreadful wait. Understaffed. Still holding my cheques after 10 yrs. Everything is a horrible hassle that takes much too long.
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December 2022 by Taya Rtichsheva
Reps are not trained and not qualified, they have no idea what they do. Tried to reach out to the BMO business customer support, they hang up and don't even want to listen and understand its customers' needs. Terrible. Avoid.
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November 2022 by Carolyn Usick
Vikram at the Kilcona location was so efficient and so helpful.
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October 2022 by Kendra Lee
This was the most aggravating experience right as I walked inside, I was with my grandma as she was trying to cash her cheque, right when we started to talk to one of the ladies my grandma got constant eye rolls, and started to scoff at my grandmother when she had troubles writing as she had very shakey hands, also when my grandma presented her her cheque from the GOVERNMENT the lady proceeded to ask “ if you don’t mind me asking what is this cheque from” in a rude tone, it was clearly from the government since it was a standard cheque, my grandma then told her that the government was trying to help out people and the response my grandma got was “ oh well that would be nice” in a very under-minding tone. She also took the machine right out of my grandmas hands when she was struggling to put her card in it due to her shaking, This is absolutely disgusting she seemed to notice that I was very unhappy by her treatment by still continued to do so since I didn’t say anything, next time this happens I will be speaking to the manager. Elders should be treated with respect no matter what
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September 2022 by Diane moed
WENT TO BMO REGENT TODAY WAS SERVED BY CAROLINE THIS CASHIER WAS THE MOSY POLITE PERSON AND HELPFUL HELPFUL TO AN OLD LADY LIKE ME THANK YOU.SO MICH CAROLINE
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September 2022 by Pooja Rani
Long lineups..Understaffed branch.They need minimum three tellers.Some tellers are lazy and slow especially indian lady working.
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September 2022 by Emilie St-Hilaire
Understaffed and they expect this huge line to social distance?! Terrible experience.
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July 2022 by Sohan Sahir
Too slow and very bad customer service. I had to go there multiple times to solve a simple issue. Lack of knowledge of some the representatives is really surprising.
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March 2022 by joey g
The service is dreadfully slow and it feels like they are in no hurry at all. The line is casually growing longer as they banter and laugh. I had poor customer service here long ago and I decided to give them another try many years later now, and it was almost the identical situation and possibly same staff and managers. I passed my concerns to the manager who also seemed to have a poor attitude.
