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March 2024 by agyapal singh
Great service, friendly staff, just a tad more variety would make it perfect
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November 2023 by Laura Henry
Wow. I was just in at looking at winter boots and Vico (Victor) helped me. He was extremely knowledgeable, professional and friendly. He gave me great advice and made really helpful suggestions. I felt like I was dealing with a personal shopper! Thanks Vico!
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November 2023 by Donna Weinstein
We had the best experience buying winter boots. Joanna, (the manager) offered great guidance that made our purchase so much easier with her knowledge of warmth, function, which boots are ideal for a wide foot etc. I can’t say enough about the great service.
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August 2023 by Evgeniya Kachan
Excellent customer service especially from the store manager.She is always very knowledgeable, kind, friendly and ready to solve any issue.Exceeded my expectation as a store manager.Would recommend this store to a friend.
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June 2023 by Aman Singh
Worst customer service ever. I bought some shoes for my graduation ceremony, since I bought them on the same day did not get much time to try them on at home and I went straight to the ceremony. After a while they start to hurt my feet so I brought them in the next day to exchange or refund. The store management did not try to understand at all so I just gave them my shoe back without taking any refund or exchange just to make a point.Worst ever experience
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May 2023 by Katherina Stankovski
The best place to shop in the mall, always the best experience!! And a special thank you to the sales associates Vitor and Cece, it feels like they know everything about every single pair of shoes in the store:) 5/5!
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April 2023 by Lisa Nicole
A little over priced.. as I feel there are more comfortable shoes for a lot less that are brand name
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March 2023 by Juliana Tacchi
Nice store for quality footwear. Friendly staff. Can be expensive.
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March 2023 by Yvonne Fummerton
They had a huge sale on so we went in to look at shoes and boots. Friendly staff.
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December 2022 by Jim Pattison
We got winter boots that worked. That is what we came for.
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October 2022 by Claire H
My purchase experience at Brown's was excellent, the sales person was very nice, but my return experience was horrible. I purchased high heels to try with my dress for my goddaughters wedding. I did not check the soles before purchase so my mistake. I wore the heels in the store to test them, and at home for a total of 15 minutes over a few weeks to see how they felt. I also ordered an additional pair from another retailer to compare with, and ended up liking the other pair better. The shoes then sat in a box until I could return them, BEFORE the wedding event. When I went to return the shoes, I checked the bottom and did notice scuff marks, but as I had not worn them outside I could not understand if they had come from my wood floors, or if I had purchased them that way. At the store, the manager very obviously did not believe me and just kept stating over and over that I should not have worn them outside, which was very upsetting to me as I had not. I pointed out to her to examine the rest of the shoe, which was a very light colour, and it is fall in Winnipeg, and there was no way the rest of the shoe would show no wear if I had worn them outside. She ended up refunding my sale only because the funcitonality to provide a gift card to me was not possible at that time, and as she did the refund she again stated that next time I should not wear them outside. It was a very unpleasant and upsetting experience. One of my first retail jobs was in shoe sales and I would never have treated a custome like that.
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September 2022 by J S
I am writing this review almost an year after buying the shoes because the shoes have been amazing and the service I received is worth mentioning here.So I picked the shoes in a rush one weekend and they were a bit small and when I went back the next week, the staff and the manager did all they could to make it work. Finally, when nothing worked, they replaced the shoes with a bigger size lacoste. They have been perfect since then.Thank you again for accommodating and great customer service.
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June 2022 by Jatinder Singh
I am writing this review almost an year after buying the shoes because the shoes have been amazing and the service I received is worth mentioning here.So I picked the shoes in a rush one weekend and they were a bit small and when I went back the next week, the staff and the manager did all they could to make it work. Finally, when nothing worked, they replaced the shoes with a bigger size lacoste. They have been perfect since then.Thank you again for accommodating and great customer service.
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April 2022 by Alexandra Popa
Everyone here is super nice and friendly you'll always find the best discount for shoes here
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April 2022 by Jason Steinley
Treated me well. Found some good deals!
