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December 2023 by YOSEPHPESOY
Lauren and the Staff here at the Budget Regent location are second to none! They have always gone above and beyond for me and have shown kindness, respect and consideration! They can double their rates, and i still won’t go elsewhere! Thx for all you do, Guys!
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December 2023 by Daniella Soares
I've been fairly happy with budget except for this last experience. I brought back the vehicle Saturday morning as we work and they're not open on the weekends. Brought it back the same way I got it and apparently they told me the tire light was on and the tire was low on air. They said they found a nail and decided to charge me $83 for it.The car sat there for two days until they checked on Monday. Never even knew this was a thing. Whose to say there wasn't a nail there to begin with and the air finally went low after being given to me.I'm supposed to be covered for a rental as my vehicle was getting worked on and now I had to pay for this. Won't be using budget again.
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December 2023 by Robert Right
I dealt with Lorne and Justin at the Regent location and can't say enough about how well I was treated and how they both bent over backwards to make sure I had everything I needed and more. Their customer service is top notch, it is so hard these days to find good customer service and these two just absolutely knocked it out of the park. I wouldn't hesitate to recommend this location and most definitely these two individuals. The first truck they had ready for me wasn't quite right for what I needed so they immediately found one that was, got it ready for me and got me on my way. Exceptional! Thank you again Lorne and Justin.
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December 2023 by Justin Scheffer
Great staff!!Very accommodating and an overall great experience!!
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November 2023 by Mj Umali
Rental price was reasonable. Drove a 2023 fully loaded KIA Sportage. Staff were friendly and knowledgeable. Happy with the service at Budget.
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November 2023 by Chelsea Drysdale
I received awesome customer service! It was a much better experience than what I had at Enterprise last year! I'll come rent here again for my next trip.
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November 2023 by Dawn Block
Service is beyond belief!!You may be able to rent a vehicle anywhere.don’t!See the staff on Regent, they take care of you like you are their dearest friend ❤️
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October 2023 by Tim ORourke
Very professional. Excellent value for the money.
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August 2023 by tanja cvetanoska
What an awesome place with an amazing people ready to help and put you in the right vehicle and send you on your way! And their prices are more than affordable and cheapest in the city I guarantee that!Had an amazing experience renting from this location Lauren did amazing she went above and beyond to helpme and accommodate my needs ,thank you so very kindly!!
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December 2022 by Peter & Colleen Lovell
We loved the price (much cheaper than renting from the airport), yet we did have a few disappointments.1) We were quite shocked that such a modern model did not come with cruise control.2) Once we were out of province, we began having trouble with the wipers. We phoned and left a message, but never got a call back. Luckily the problem resolved itself.3) We arranged to bring the car back the morning of Dec 31. Nothing was said about them being closed or opening late nor was there a sign on the door telling us their plans for the day. We simply had to leave the key and trust that they will see no damage on the vehicle and a full tank of gas.We will try a location closer to the airport next time.
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December 2022 by True North Taco T.N.T.
absolutely terrible customer service!! no compassion. as i was filling up a damage report, the lady (lauren) shoved the debit machine at me to get the payment. didnt even wait until i was done with the report. she said that the vehicle needed to be fixed asap.seems like they value more the money than the customers experience. very unprofessional.definitely would not recommend to anyone.
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December 2022 by Chris Nyman
I called earlier this morning to get some information on a car rental, The person i talked to was super helpful and amazingly awesome. I think her name was lori or Lauren i didn't catch it. Traveling has always been tough for me but with service like this it has become alot easier. Thank you so much to who i spoke with
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December 2022 by Suzy Zib
Staff very accommodating. I had to extend my rental well over the agreed time and they did so quickly and easily. Vehicle was clean, for the most part, and ran smoothly.
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December 2022 by Didi D
This is the worst rental car in Winnipeg. The lady Lauren is extremely rude. Terrible customer service and they will charge you more than the intial plan. Avoid this rental company. Very very very terrible
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December 2022 by Lucas Samu
My rental was only OK. The customer service was great that I received from Justin at the desk when I picked up the car. However, I picked up the car on Friday morning and it was overcast outside. When we drove away and the sun came out I noticed the car was quite dirty. Bug guts on the front and dirt all over the vehicle. We had a wedding to attend (the reason why I came to Winnipeg) and I had to take the car and get it washed before I could attend as the car was being used to carry people from the wedding party. The door jams were full of dust and dirt and all had to be wiped down. The interior otherwise was tidy. Just too bad someone didn’t clean the car properly on the exterior. When I dropped it off I dropped it off after hours and used the key drop box. I called the next day and explained my concern hoping for a small resolution. Justin spoke with a manager and the manager said “because I didn’t note the concern when I picked it up, there is nothing they could do for me”. This is just poor customer service. A simple phone call back with an apology from a manager would have been better than nothing at all. And I had to call and follow up, not the other way around. Attached are photo’s of when I picked it up, and photos of when I dropped it off. It should have looked the way it did when I dropped it off when I picked it up.