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December 2023 by Herbert Albertson
Your sales rep, Dev Patel, handled the transaction very professionally. He was very polite and knowledgeable. He gave the confidence that I was purchasing quality appliances. I hope the delivery will be as smooth. I will certainly recommend Canadian Appliances as the place to go to when any of my friends are in the market for new appliances.
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November 2023 by Marlene Piel
CAS has a Great selection of appliances. Sales Rep was knowledgeable and friendly. Quick delivery date options. Delivery team very efficient. Removal of existing washing machine and replacement of new machine was within 15 minutes.
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November 2023 by Paola Rico Garcia
Treat you well in the beginning, once they get your payment, you are on your own for questions and they just submitted to links. We were asking for exchange, and returning the product with unopened box and they refuse to do an exchange. Poor customer service by Biet.
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November 2023 by Rey Pagtakhan
From Day 1 of my contact with the Sales Agent, she had been helpful and patient, and answered with speed my questions about the single wall oven I needed. She counteroffered with a reasonable price for a Bosch Benchmark series HBLP451UC. She arranged for home delivery with attention to details.
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November 2023 by Dean Collver
Have purchased a few appliances from CAS and have always been impressed with attention to pricing, customer service, and the delivery standards. Will continue to be a customer as needed, and happy to recommend!
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November 2023 by Brody Dalziel
Been using these guys for over a year on our projects and the customer service is top notch. Never any issues, scheduling is always a priority for them and delivery crews are great. Our sales team always helps provide great service so everything runs as smooth as possible.
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November 2023 by Steven Regehr
Horrendous delivery experience and customer service after purchase. 2 of my 4 appliances were damaged during shipping. When the shippers removed the appliances from the truck, they placed them down in wet mud and leaves and then placed those appliances on my carpet smearing the mud into the carpet and scratched my ceiling on the way down the stairs. When I called about the damage to my oven, I was told nothing could be done because is was a "floor model". So if I understand their logic correctly, if you buy a perfect condition floor model, they can damage it as much as they'd like on the way to your house and are not responsible for any of it. I had a much better experience at Coast, buy from there, they will match prices.
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November 2023 by Jeff Kirton
Purchased a floor model Dishwasher, went over it with a fine tooth comb, saw one minor scratch on the top control panel, nothing on door. Arranged delivery, installer went to pick up at local distribution centre was told it was not there. I had to cal the salesperson who said it was there. When she checked again it was actually still at the store, had to wait another 2 days for install. When the unit arrived, the installer removed the very flimsy cardboard wrapping, upon inspection we found scratches on the front door. We called them, sent pictures. In the end they stated that the scratches were blemishes. Not happy at all will neve shop there again.
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October 2023 by Lou Caci
Freezer broke down! I was able to get a similar size freezer in 24 hrs. Knowledge and friendly service. Thank you CAS.
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October 2023 by Kristin Whittaker
Great place to shop and I did not feel pressured to make a fast decision. Biet was knowledgeable and looked up ratings on different ovens for me and delivery was fast for the instock items..
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September 2023 by William Johnson
I waited for 20 minutes inside the store before anyone even acknowledged I was there. There was one costumer and 3 sales staff. I get you might be busy with other things but at least let me know I will be taken care of at some point. I felt more like an inconvenience than a customer. I was given a better deal on what I was looking for but had to go with the competition just based on my experience with their customer service. I would happily pay an extra 50 dollars but be treated like I am a valued customer. Probably will not go back.
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September 2023 by Ethan Marks
Me and my wife purchased a washer and dryer, told it would be in store in 3-4 days. 37 days later after being told over and over it was either on its way or on back order they said they sent a refund which we had to argue for. The refund was never processed. After a second phone call they sent a form in order to get our refund. We were also told free shipping even though we live an hour from the city which we brought up but after talking with them days after paying we’re told shipping was now $200 for where we live.
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September 2023 by Evan Morrow
We highly reccomend CAS for all your appliance needs, the sales representative that assisted us, Biet Kuet, was extremely personable, knowledgeable and helpful.Will definitely go back for our next appliance purchase.
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September 2023 by M P
Excellent customer service. Always getting great discount deals. Is my second time buying appliances from this place and they never disappoint. Yoyo served me and she was great!?
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September 2023 by M2I Holdings Inc.
Good store but horrible delivery service. Promised delivery on certain date but canceled without warning and store has no idea apparently. Used to order from them a lot but with delivery service - will have to find somewhere else to order.
