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February 2024 by tara n
Very fast and friendly service.Got checked in had my car looked at and assessed and out of there within 20 minutes.
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February 2024 by Christina
I'll never go here again. No rental vehicles when promised, extra costs,. Not to mention my undershield was hanging by 1 clip on my ride home - refused to re-start my electrical for my mirrior sensors. Took a year just for my car manual to be ordered and even it was used.... Ugh. The list goes on -
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January 2024 by Kristina Haileyy
My fiancé’s car was in a bad front end accident, this company had it for 11 months and had to fight to get it out of their shop, often for weeks the car wasn’t even moved yet they were “working on it”. He had many custom parts he bought out of his own pocket and MPI was supposed to reimburse him for the difference in money, they paid the shop, who claims they never got the money. (Mpi’s mistake to give them the money and not him directly) Carstar KEPT the money that he was supposed to receive but after going down to talk to someone in person they told us they did not get paid. Unfortunately the day we went in person was the first day of the MPI strike so they “couldn’t talk to anyone at MPI” ; this was back in September. The manager insisted she would keep us updated which she hasn’t, late November we reached out again, ofcourse no response. Mpi has closed the case as the business was paid. This has to be the worst communication we’ve ever dealt with. We are currently waiting to speak to a MPI supervisor to get to the bottom of how we can get our money OR our stock parts from this place. If I could give a 0 star. I would. Stay clear if you don’t want to get ripped off
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November 2023 by Lee
Skye and the great people at CARSTAR St. James always do a great job of repairing our vehicles. We brought our car here after a recent no-fault collision with a lot of damage along the driver side. They literally went above and beyond in making sure our car was fully repaired and fit for the road again. Hopefully we do not have any collisions again soon that require us to bring our car in, but if I do we will definitely be back.Service: Body & Trim
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November 2023 by mike F
I had a ball joint replaced after hitting a pothole. 1 year later I start hearing clunking noise from front end so bring it to the dealer to diagnose. Was told it was loose and needed to be replaced at a cost of $417.00. Was also told it was a poor quality part. They sent me a video and it was very evident that it was loose. He wiggled it with his hand. Car star 1310 St James said they couldn't help me and after market parts only have 1 year warranty. Why would they cheap out on such a critical part?? This was an mpi claim as well. Toyota dealership just replaced ball joint
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October 2023 by Misty Woodhouse
My car was broken into and vandalized and Courtney and the rest of the staff took care of my car and myself quickly and in a timely manner. 10/10 would recommend anyone to come here for your collision/damage repairs.
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October 2023 by Mr.parveen
Very Poor Service. They always make excuses and never do work on time. Never care about their customers. I would not recommend anyone to get your cars repaired from them.
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August 2023 by G Quinn
Great service. Needed our windshield replaced and they arranged everything with MPI. Car was even detailed before giving it back to us.
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August 2023 by Xeon
They fixed the front end of my car less than a month after a animal accident! It was all great until we suddenly noticed that the paint they used was not the exact paint of the whole car (maybe two coats of paint short). Overall, great customer experience, just the paint job was not on point.
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June 2023 by sarvik sharma
Had issue with car had claim approved from mpi. I had damage to bumper headlight and air bag light was on. On first day of inspection of car i told them regading these issue they told me they will fix it. Waited for 2-3 months for parts. Parts they use were not genuine had issue with headlight day after repair it stopped working. And they never fixed airbag on day of pickup when told regarding that they cleared code for airbag while didnt fixed and the air bag light came back on next day as well. It was so unprofessional for them to tell me that it was fixed while they just got rid of code and didnt fixed. And again for replacement headlights i waited for more than month and when asked for airbag light they told me its not covered under mpi as my claim was closed and than started telling me stories like might be the airbag light didnt came on because of collision while the light was started after collision and for all these issue i needed to visit them 3-5 time took day off from work and all that. I will never recommend this place to any one ever
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June 2023 by Jan Michael Bal-ot
Amazing team, super friendly, quick turnaround and top notch repair on my windshield replacement.Service: Auto windshield replacement
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November 2022 by Judy
Had a positive experience here. Honest and straight forward company which I appreciate. Courtney, Donna and Kaleb were a pleasure to deal with. Brought my car in to have a dent removed. They even fixed other errors for me while there that another business had done to my car. They did a great job and went above and beyond for me. You can't even tell there was ever a dent on the side of my car and color match was perfect. Would recommend this company to others.
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September 2022 by Brendan Sorokowski
Used car star to help me estimate a claim on my cobalt, got the estimate done in a timely matter then proceeded with a super quick part ordering process. Whole team is amazing , friendly, professional got my vehicle out as soon as I needed it completed, 5/5 would highly recommend for anyone needing a claim done and completed
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August 2022 by Emily Thomson
The absolute best service for glass removal I’ve ever had. Excellent customer service, went above and beyond.Service: Auto glass repair
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July 2022 by Gabe Pawlyshyn
Excellent customer service! Professional staff that offer updates on your vehicle’s status ASAP. I highly recommend CARSTAR St. James to anyone who requires the services they provide.Services: Transmission
