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November 2023 by Lucy
Dealing with unresponsive customer service is definitely be incredibly disheartening. This is the worst repair shop I have ever seen. They lied to me for months about when the parts would arrive. The woman at the front desk is so racist. She talks to me like if I am a child or a stupid person, like I don’t understand a single English word. Just because I have an accent doesn't mean I have to be treated less than a white person, and I am 100% sure she wouldn’t treat a white person the way she treated me. If she has a problem with minorities, she shouldn’t be working in customer service because she will not not only serve Caucasians or people without accents but everyone, whether they have an accent or not. Everyone should be welcome and be served equally. To my dismay, this women in front desk and a guy hung up the phone on me while I was talking to them trying to resolve the problem and to get a solution. I asked them if they don’t have any authority to solve the issue that I am facing to let me talk to the manager of the store to my dismay ? they refused to let me speak to the manager. They told me they don’t have a manager.I waited this repair shop to repair a damaged doors for my car for 10 months. It is insane to wait this long just to repair doors. No one experienced this. They infested my car with rodents when it stayed there for one month. My car started to stall while I was driving in the middle of the road. It happened right after I picked the car from the repair shop, and now it is not drivable at all. Before I take my car to the repair shop, my car was drivable and I drove it for 9 months and it was a well-functioning car, but they gave me a defective car after they repaired the doors. It was unbearably frustrating dealing with this repair shop, especially with the woman receptionist at the front desk. I wouldn’t recommend this repair shop to anyone I know. I don’t want them to go through the same frustration, distress I went through.I AM VERY DISAPPOINTED.
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November 2023 by Kayleigh Schwartz
Amazing experience with CarStar! They stand by their work and make sure the job is done right!
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October 2023 by Danny Smith
I went into carstar on Henderson to get a quote on my hail damage..They don't do quotes there..they would take the vehicle...in this case,I drove..over to their big facility on Dugald road ..It's very large..just west of plessis.Prompt courteous service..In about a half hour the car was in and out of the shop and a preliminary estimate was done..to be confirmed after mpic is done the strike..A very easy experience..everyone was very professional..
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October 2023 by EcoPoxy Sales
Sean and his staff gave us great service and workmanship. Our Pathfinder looks like new.Services: Painting
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August 2023 by Stephanie M
I’ve used this location twice and I have mixed feelings over this location and it’s hard to give this place a one star when the vehicles look great. Overall the back of the house and the technicians are well experienced and did an outstanding job that both times the vehicles look like an accident never occurred and went beyond their jobs to ensure the vehicles looks good and you can tell that there is a lot of pride in the work they do.The front of the house however was the complete opposite and where my frustration is. I completely understand that this industry is constantly busy and on going, but there is a definite lack of communication and attention to detail. Not knowing the status of my vehicles and what potential delays could be is quite frustrating especially when I’m entrusting them to look after the vehicles, and been told that what a job of a couple of days would be turns into over a week or longer. I’ve also had to make accommodations to come in as things may have been overlooked or not noticed which shows the disregard to attention to detail and the customer.I have a difficult time wanting to recommend this place when I know the work they do on the vehicles is great but the lack of communication and attention to detail to the customers and customer service needs to improve immensely.Service: Painting
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July 2023 by Eri Adey
My appointment has been rescheduled multiple times, and it has been seven months now since I've been waiting to get my car repaired. I feel incredibly frustrated with the situation. If anyone knows of another repair company that is reliable, I would highly appreciate any recommendations.
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May 2023 by D C
Had to get my lift gate replaced. Amazing work and my car looked brand new when i picked it up! Friendly and communicative staff.Service: Body & Trim
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May 2023 by Grant Kostal
Very surprised at the service I got. Very fast and 100% satisfaction.Service: Body & Trim
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December 2022 by Donna M K.
Do you remember the times when you were provided with excellent customer service and the establishment aimed to please? Well, these folks still deliver on that! Everyone I dealt with here on the two occasions my vehicles were serviced were super nice, and they gave outstanding customer service experiences. 1st visit Caleb gave exceptional service and made sure I was 100% satisfied. The 2nd visit it was Larry and he also delivered excellent customer service. Would definitely recommend, and I'll keep coming back! You're in good hands when you come here.
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October 2022 by Chris and Stephanie Ashley
Windshield repair. Such excellent customer service. Friendly, knowledgeable, timely appointment, great quality work. Direct billing to Autopac. Car ready early and fully washed. Awesome.
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August 2022 by Wayne Wiebe
Went there to get a lens buffed that was cloudy - looks brand new ! Second to none customer service - thanks again !
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July 2022 by Bethlehem Apostolic Church Winnipeg
On time friendly service all around the service staff was friendly and courteous I would take my vehicle there any day anytime for any service they provide. I especially want to give a shout out to Nadine who went above and beyond her duties to make sure I had a clean fresh smelling comfortable vehicle. A BIG THANK YOU to all the staff at carstar Henderson Highway
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July 2022 by dill henning
I got my windshield replaced, they took care of the paper work and even offer to stay late so I could pick up my car after hours. Been here a couole time and always super friendly and honest
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May 2022 by Myles P
Took a week longer than they quoted. Tried to reset codes and now my TPMS isn't reading and after repair one of my tailights aren't functioning which they feel no cause for.
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March 2022 by A H
I had a great experience having my windshield replaced by Carstar. Booking was quick and service was excellent. The staff were very helpful and friendly!
