-
January 2024 by Vanna T.
First time visiting a Costco outside of California/USA. The layout is pretty much the same as any other Costco, but they have chicken tenders and poutine fries at their Food Court. It's a nice, snowy location. No gas station here tho. They do have some items that are not found in the Cali stores.
-
November 2023 by Danielle Dykun
Worse service I've ever had.First I'm calling back to back for over an hour with NO answer just to check on one tire they LOST and waited over a month (after being quoted under 2 weeks) with no callback.Then I go to my appointment to be told it's going to be an hour and half to 2hrs to simple put my ONE tire off the rim, and the new one on. This is a 15min job I'm waiting 2hrs for! And I was NEVER told on the phone.This is absolutely unacceptable customer service. The point of making an appointment is that I get served at my appointment time..... it doesn't matter if you're busy. That's just bad management.It's 2023, learn how to pick up a phone and manage your appointments better.Next time I buy tires I'll be going else where considering I don't know a single tire company or service center that operates like this (and I know plenty)I never get this service from Regent Costco.
-
May 2023 by Nikko D
Would give them a better rating, but they don't seem to answer their phone in the tire department. Called them 4 times in one day, and no one would answer. I had to drive there, just to change an appointment day and time which otherwise could have been easily done If someone answered their phone.
-
February 2023 by PARAMJIT BRAR
Costco tire shop did an amazing job with their customer service … tech at the tire shop was very professional… installed my new tires on the car & washed my tires & put them in the bags …. Very professional service … keep up the good work .. anyone need tire ? Visit Costco st James .. I shop has it all .
-
October 2022 by Jennyfer A.
We went on a Thursday night and this place was super busy. We had to wait awhile for our fast food pizza slices and fountain drink cup. There was a group of people just waiting for their meal number to be served. I loved the 89 cents fountain drink with refills price! I love Brisk Ice tea so I refilled like 3 times lol. The pizza slice I received was huge! It was almost the length of 2 regular slices put together. My cheese pizza slice was also extremely cheesy. It was delicious. The inside of the store seemed a bit smaller than the Costcos in the big cities in the USA. Next time I will try the poutine at this St James location.
-
July 2022 by Rochelle Lopez
When I made my appointment over the phone, I had informed them that I had 2 brand new tires, that was purchased at Canadian Tire, and they said it was fine to do the tire change. When I got to the St James location, I asked the mechanic where they will put the new tires in front or back, he asked me where I got my tires, when I told him it was from Canadian tire, he then said we can't change your tires, because its a competitor where you bought your tires from. I then asked him how is it possible that you were able to change my tires from previous years and I had done the same thing where I purchased my tires from Canadian tire? I am very dissapointed with costco tire, you should let your customers know ahead of time that you only change tires purchased directly from costco, eventhough I am a costco member. This was a complete waste of my time, having to wait for the appointment and then tell me you can't do it just because it was purchased from another store.
-
April 2022 by Randy A.
The crews in the food dine-in/take-out section are so rude. Very disappointed of how they treat customers
-
June 2021 by Randy C.
Unbelievable, 2 Costco employees said I was reported for skipping the line to get into the store. I said they were mistaken and they should check their video cameras. Still proceeded to ask me numerous times if I skipped the line.