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November 2023 by E. James Casey
Not really directed at this specific store - the employees seem nice there. But the company customer service as a whole is absolutely horrific.Returned an item on october 28 in store, for $210. Haven't received the refund and I've been having to fight everyone, wasting a lot of time, in touch with rude people over the phone, trying to get my money back after providing bank statements. Finally I get an email saying they've issued a check that won't come for another month. So two months I'm out $210. I'm a student, there was a reason I made the return. I needed the money. Been told multiple times it's my problem, for an issue on their end. Not my fault their system failed with this, but wow, for a place that is so expensive I'd at least think they'd care more about their customers. Horrible first experience and I'll never be shopping there again. Hoping in the end I'll even get the money back, at this point not so sure.
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November 2023 by Larissa Paseschnikoff
Did not have my size on the rack. Refused to check the size on the mannequin despite admitting it looks like it was my size. Terrible service. Also the store is a dump. It used to be a well run organized store with great service. These days it feels like walking into zellers.
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November 2023 by Abigail Bradley
Would not refund an item because I used debit and not credit, would not exchange for an item them had to order to the store, would not exchange for a gift card of same value, trash service, don't go here 0/5 stars if I could.
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October 2023 by S Nair
I've been getting all my winter gear from here over the years because of their lifetime guarantee. Today I learnt it's a total lie. The store manager refused to help me without a receipt. Who keeps receipts from over a year ago? What's the purpose of a lifetime warranty when you can't honor your promise?The website says:All products that are deemed defective without proof of purchase, as well as defective products purchased more than one year earlier, are only eligible for exchange or replacement with a similar item.The manager said the policy changed because the store was acquired by a different company and they will no longer honor this policy. He was also very rude and made a scene by speaking loudly and was very condescending.I will never go back to this store again. Terrible customer service! And it seems like im not the only one who thinks this based on other reviews on here ?
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September 2023 by Josi Johns
Great quality, lots of selection and always some neat things near the checkout. Some great packable backpacks/totes etc.
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July 2023 by tboneyroni1
Friendly helpful staff showed me exactly what I wanted and it was 40 percent off. Will definitely go back.
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June 2023 by Mike Mullen
Vert good range of mens and womens clothing. Also sells shoes and a small range if home goods.
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April 2023 by Sylvia Schartner
Love eddie bauer products. Hate ordering on line. The shipping company they use is terrible for condos. They never like to deliver to condos. When i asked eddie bauer customer service if i can get my order ahippedbto my local store instead of home delivery they didn't answer. It is also unacceptable for a company this large to take a week to process my order beforw shipping. Its to bad because i love their product
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April 2023 by Sylvia
Love eddie bauer products. Hate ordering on line. The shipping company they use is terrible for condos. They never like to deliver to condos. When i asked eddie bauer customer service if i can get my order ahippedbto my local store instead of home delivery they didn't answer. It is also unacceptable for a company this large to take a week to process my order beforw shipping. Its to bad because i love their product
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January 2023 by Matt Logan
Wish I could give them zero starsHorrible service, absolutely no help in the storeVirtually no selection of appropriate sizes. Everything is Small or Extra Large or XXL or even better XXXLManager who was working was rude, unfriendly & of zero assistanceThanks for your lack of service & selection Eddie Bauer at Polo Park. I for one will never shop at your store again, & for those reading this post, don't waste your time!
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January 2023 by yan yuying
Super upset with their online shopping. Terrible return services. Didn’t refund me until I follow up and it is not mentioned in their website. They would’ve just keep the money if I didn’t ask. They made my pay for my shipping too. Took 5 weeks for a refund and that’s the result of me followed up with them. I would call this fraud!!
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January 2023 by Ramon Avalos
Great store...high quality clothing
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December 2022 by M & M
Love the shop and services. visited store today and had an issue with winter jacket. store manager looked into this and offered solutions. best services ever.
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December 2022 by Chaudhry Irfan
Winter jackets are of very good quality
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December 2022 by Cassidy S
I had terrible service via online through the live chat, so I went in-store for help and was compensated well by one of their cashiers, Reshma. She understood my frustration with the online service I received and was able to make up for it. 10/10 customer service, will definitely come back because of her.
