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November 2023 by Syed
Marianne is self service oriented and make things easier to adopt for the customers ?
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October 2023 by Brian Boxall
Make sure you photo document any and all damage to the ride they give you before you accept it and leave the lot. Renting out 3 year old cars that are scratched and keyed and then questioning the renter on return where the damage came from is unbelievable. I was not shown a list of documented damage even when I asked for it, from their Management trainee .Thank god i did take a few pics. Told me my bill is $100s when MPI covers the cost on loss of use . Try to connect to local manager through call center and get hung up on. Horrible experience so far and not done yet. UPDATE -Called by the original point of contact and reassured it will be ok. I will update if thats the case!
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September 2023 by Paras Handa
I booked a rental online 2 hours before picking it up and I gave my information to the associate and guess what I called after an hour to confirm and the guy said unfortunately we don’t have any car right now in parking lot. Really disappointed after seeing more than 5 cars in the parking lot.Don’t book anybody a car if you can’t rent it.
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September 2023 by Connie McIvor
Mary served me and gave me a nice ride. Awesome service! Had my vehicle ready. 5 stars for sure! ⭐️⭐️⭐️⭐️⭐️?
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June 2023 by Amrit Lally
Great value and accommodating staff.
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June 2023 by Amy McLelland
Good customer service, friendly knowledgeable staff
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May 2023 by Morley Daniels
I got a rental here because my insurance covered it and they said they would handle everything with mpi. But when mpi didn't approve the payments for the car instead of calling me to let me know they decided to charge 800$ to my credit card without letting me know and I had no idea mpi didn't approve the payments. I found out almost a week later after I seen the 800$ charge to my credit card. after mpi did approve the payments and paid them it took them over a week to put the 800$ back onto my credit card. Vary unprofessional place to deal with.
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March 2023 by Niall McFadyen
I tried booking a loss of use vehicle here through an MPI claim. Although they told me over the phone that they could provide a comparable vehicle as this rental would replace a minivan, upon arrival they told me that the van would not be provided unless I paid an extra 20 to 60 a day despite it being listed online at under 40 a day total price. I would recommend avoiding this branch and renting somewhere else.
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March 2023 by stephen ishmael
Super service and really helpful team at this location.
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March 2023 by Manpinder Singh
Received quality service when we picked up/dropped off the vehicle.
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March 2023 by Kathleen Gravel
Rented a car the guy spoke so fast and when I tried to read what I was signing he seemed to get annoyed.
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February 2023 by Pamela Carroll
Excellent as usual, the customer service is first class, we will always deal with enterprise in Winnipeg but NOT NIAGARA FALLS, they are liars and try to steal your deposit. In the end God prevailed. Got our money back. To God be the glory.
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February 2023 by Doug G
No one picks up the phone and no one responds to voicemails. I Callled to rent a car as I was in an accident and lost the use of my car. I was forwarded to what sounded like a call centre, they took all my info and said the actual rental place would call me back with more details on when I can pick up the car. No one called me back even hours later. When I tried to call the store front, no one answered, I left a voice mail..again no one called me back. I then tried to call the call centre and no one picked up the phone there.
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January 2023 by Andradite Music Productions
The service and fleet at this branch are both excellent. I have had to use a rental for the past month, and I have been very pleased with the vehicle. Kinga and her team are friendly and provide wonderful customer service. ??????
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January 2023 by w B
Do not give your credit card information to this place!!! They will overcharge you and then it will be a hassle to get a refund!!! The manager should be fired!!!
