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November 2023 by gr81 76
Rented a Toyota 4runner for a trip to Nova Scotia from Winnipeg. The 4runner was hard to drive,"felt like it was being pushed by wind, but wasn't windy". When we arrived in NS we noticed front tires balding on inside of tread. After contacting enterprise they directed us to a place a hour away to have tires checked. Caltire determined that it had improper tires on it, and they had to change all 4 tires. The 4runner also had locking lugnuts, and there was no key with vehicle. It was a brutal experience.Requested a Manger but have not been able to speak with one.
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September 2023 by Nicole R
Rudest people ever. Horrible customer service. Amazing on how big of an a-hole you can become with a cheap suit. Wouldnt even look up our account. All because the pos machine didnt work the first time.
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September 2023 by Eston Ferraton
Such a great experience! We rented two large vehicles for a work project and it was so smooth and so easy! Special shout out to Nofal who showed us how to use all the new features in the car!
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September 2023 by dragunroze
I will never be willing to use or visit Enterprise Rental Car ever again - rude & disrespectful staff, extremely poor customer service, and trust me, if you do need to use them, ALWAYS, I mean "ALWAYS", no matter what, take their extra insurance and save yourself the nightmare and abuse we had to endure. Enterprise will rob you blind - they do not care about their customers nor customer service!UPDATE: And Enterprise, please do not ever contact me again, especially with your false promises of investigating the situation - I have had more than enough stress, anxiety, and useless customer service to last me a lifetime from your organization, I don't need anymore. Just note that I will never use you or any of your affiliated organizations willing ever again.
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September 2023 by Hamza Sultan
NOFIL was really helpful and great guy. He went above and beyond and understood what I am looking for. I had a great experience with him and he was really professional. Never had such a great experience at any other location.Thank you
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August 2023 by Daniel B
My recent experience with Enterprise has been nothing less than a nightmare. Nevertheless, it was later resolved by the Enterprise Area Manager. The incident I had to deal with is as follows:I was loaned a Mitsubishi RVR from Enterprise while my truck was undergoing repairs at Ford Collision. I had the RVR for two weeks until my truck was ready for pickup. When I informed the Ford staff that I could collect my truck after 5 pm, they informed me to leave the rented vehicle with them as per Enterprise's usual procedure. They assured me that Enterprise would pick it up the next morning. As a precaution, I took photos of the Mitsubishi RVR at the Ford parking lot when I handed over the keys to the Ford staff.The next morning, I received a call from Kinga (Branch Manager) at Enterprise claiming that the Catalytic Converter was missing from the vehicle. She inquired if I had any information about it and implied that I might be at fault. According to her, I was held accountable for the theft, and as a result, Enterprise promptly placed a $750 charge on my credit card as a "hold." She asserted that I remained responsible for the vehicle until it was returned to their parking lot and examined by their staff.This entire ordeal and the treatment from Kinga have left me feeling mistreated and undervalued as a customer. Subsequently, upon filing a complaint, I received a call from Steven (Enterprise Area Manager) who sincerely apologized for the incident. He provided me with assurance that he would take charge of the situation and address Kinga's handling of it. Despite the stress caused, I am pleased with the resolution.
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May 2023 by Ashley Smith
Worst customer service I've ever experienced... was supposed to have rental ready for 930am waited over an hour went through all the vehicle checks & walk around to be told they weren't sure if I had lose of use coverage it was included in my claim number at which point they told I'd have to pay for it if I wasn't covered, I said I didn't want it if I'm not covered at which point they took the car back refused me a shuttle ride because I wasn't a paying customer and ended up having to walk 2 hrs back to shop to get my truck... phoned back later that night to speak with manager and she was the rudest manager I've ever dealt with all she would say is "what do you want me to do about it" over and over.. stay way from this place of madness...
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May 2023 by Shay Sitarz
I came in today (May 15th, 2023) to pick up my rental car that I had reserved. I was asked to give my license and credit card and was declined because the credit card I provided did not match my license. (It was my husband’s credit card which I have used before at this location without a problem or him here) I had my 10 month old baby with me, with the car seat and base. Luna was very rude. I tired to explain my situation and she was very unprofessional and unhelpful. She didn’t offer any suggestions or to call the shuttle to bring me back to my car. So I was basically stranded at your rental establishment with no vehicle and a baby. The feeling I got from her was too bad, so sad, figure it out. She was presumptuous that I should have known about this new rule. As someone who works in customer service I was disgusted and appalled at her neglectful behaviour. I had such a great experience with you guys the last time I rented a car from you and I was excited to be back. But Luna your Branch Manager has ruined that for me. I won’t be back or recommend you guys anymore. Luna should be setting the standards for the customer service you wish to up hold at your establishment.ENTERPRISE, PLEASE READ CAREFULLY,I have NEVER been treated this rude anywhere public before. Do not send me an automated response with a dead email to reply to, or some fake copy paste apology. Just LOOK at the reviews before mine about LUNA. Is this the woman you want up front representing company values? She’s absolutely pathetic. Just like all the others, you have lost our business as well.
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May 2023 by Lily Korbet
Awful experience DO NOT rent from this place. We were in the city for a car estimate and were told we had a covered rental so they sent us to enterprise the Kia location. They gave us a car with a $400 deposit that , we only drove about 15 minutes into the city to do our errands, parked the car, came out of our first stop, drove the car for literally 1minute and the tire was flat to the rim not drivable what so ever so we immediately had to pull over on portage, the middle of down town, we couldn’t make it to a parking lot or off the main road. We tried to call got no answers for 20 minutes, once we texted Luna she eventually called, we explained the situation and she suggested 1.change the tire on portage 2.take it to kaltire for them 3. Walk to the closest enterprise and leave the keys there. She said the only way we could get a tow truck was if it was through our caa. They couldn’t have someone pick us up either. We decided to leave the car there in the non designated parking as it couldn’t be driven, and walked downtown with all our belongings to the nearest enterprise. From there no one could give us a ride so we left the keys got a $60 cab back to where our car was as it was ready for pick up. We never heard anything since until they are now charging us $52 for gas for only having the car for 15 minutes. Not impressed at all as the walk was not safe and we’re from out of town. Awful customer service. Do not recommend this place.
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May 2023 by Aditya Patil
I had a very good experience with them, when I went in to pick up a rental which I had booked online.The staff was very helpful and especially the Branch Manager and last but not the least The Shuttle Driver who greeteed me when I went in was very pleasent and friendly. They made the pickup very smooth and easy and within less than 15 minutes, I was rolling on my rental wheels.They are 1000 times better than their competitor U Drive. A few years ago when I went to pick up the rental from U Drive, dealing with them was worst than a nightmare. But these guys proved that not all rental companies are the same.I hope to get the same service in the future as well and will hope that 5 Star review doesn't ever turn into a 1 Star review. Review is made on May 4 2023. ????
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May 2023 by Rohit Rai
I had my car at Birchwood Collision Centre and received a courtesy car from Enterprise. Luna Kim arranged a beautiful vehicle for the time being. She was friendly, courteous, and professional and provided excellent customer service. I highly recommend this Enterprise location anytime you need a rental.
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April 2023 by Ethan Herman
Terrible customer service. A rental was supposed to be ready for 9 when I got here. Still sitting here and it’s 10;30. Not to mention luna Kim ( branch manger ) awful customer service. 10/10 would not recommend. Give your business elsewhere because theses a holes are worthless.
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April 2023 by Eraser
Nicest Rental place ever! They will help you if you have any troubles with your Rental or Past Rental! Thank you Luna!
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April 2023 by sarbjeet singh sarb
Great experience, jas gives me perfect services and arrange a ride for me on time, really appreciate, she is giving excellent services, thanks alot jass...
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March 2023 by Shivam Jindal
Extreme Rude staff. Never come to them. They say they will send shuttle but they never do. They will not pick the call when you call for shuttle. In addition to that they do lots of miss communication. Some staff say something else on call and when you reach there they complete say we never said that. Thats the worst enterprise ever visited.
