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January 2026 by Juan I Gonzalez
I really like the brand and the store was very nice, clean, organized and most important, the amazing customer service. I bought a watch and Skyler guidance and advice was great the process was fast and easy, also liked the variety of boxes they have and you can choose ur favourite! Definitely will come back once I can afford more watches lol
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November 2025 by Raman Kaur
Great experience Visited to buy watch
Ocean assisted me she is so polite and knowledgeable I also got my watch engraved she suggested us that I appreciate
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October 2025 by Mint Green Thumb
Great service!!
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October 2025 by Madi Epp
Great experience. Came for help with my two Fossil watches and Rakin assisted me. He was very kind and knowledgeable.
10/10, thank you Rakin!
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July 2025 by David Blanchfield
Great service! Hannah was quick to greet me to see what I was in for. I asked for battery replacement and she was quick to let me know what the charge would be. It only took a few minutes to replace my batteries and set the time/date. She let me know all about the battery warranty (which i wasnt told about at other locations) and that it would be no problem to replace if it died. No complaints!
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July 2025 by Manuel Viveiros
Huge shoutout to the team at Fossil! I brought in a watch that wasn’t even a Fossil, and they still took the time to set the correct day, date, and time for me no questions asked. Super friendly, helpful, and professional. That kind of customer service is rare these days. I’ll definitely be supporting Fossil in the future. Thanks again!
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June 2025 by Stephanie Podaima
Bout husband a wallet for Christmas. It’s already falling apart. Didn’t last 6 months before it began. Pretty much the whole seam has split now (it’s been in use for less than 6 months).
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June 2025 by Tetiana Shuliakivska
I needed to change the battery of my Fossil watch so I went to this store. Hanna helped me and was so nice and kind, I am definitely coming back whenever I need anything related to watches. Great service, keep it up!
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May 2025 by Francis Eyamba
Very sincere staff and making exchange of items I bought was made very easy.
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May 2025 by Angela Sawal
I had a generally positive experience at the Fossil store. The staff were friendly.
However, I did encounter one issue that I believe other customers should be aware of: Gift cards purchased in-store cannot be used for online purchases. This policy isn't clearly communicated during checkout, and I only found out when I tried to use the card on Fossil's website. It would be very helpful if employees proactively mentioned this limitation at the time of purchase, especially since many people buy gift cards intending to give them as flexible gifts.
Overall, I still appreciate the in-store experience and product quality, but clearer communication about gift card usage would improve the customer experience and prevent potential frustration.
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May 2025 by Ronald Malicdem
Please see Skyler whenever you visit the store. He helped me putting on a band pin to my newly purchased strap for free. Great guy!
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May 2025 by louis haak
Amazing customer service from skyler very knowledgeable and had prices ready for all products.
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May 2025 by Tim Guenter
Skyler is great, knew the tax at the top of his head! Great dude would come again just to see him.
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May 2025 by Shawon Aziz
I got a birthday present for my friend. Rakin helped to choose the best one for my friend He was very helpful and knowledgeable. He helped us throughout the selection process. Would recommend him.
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May 2025 by nurunnahar kanta
Got a present for my dad from Rakin. He was very polite and helpful and helped us throughout the selection process. Would recommend him.
