August 2019 by Tim H.
I took my van in to them for an Autopac damage assessment. The guy who took my van to wash it, even though it had just been washed, backed it into a wall, or post or something, and damaged the right rear quarter panel. The body shop manager came out and immediately denied everything while offering to try to "buff out" the deep scratches. The scratches are down to the primer. they won't buff out. The quarter panel needs to be repainted. The receptionist who had come out and looked at the exact area that was damaged, about half an hour prior, conveniently developed amnesia. The body shop manager called a few days ago, and not only did he continue to deny they caused the damage, but he also stated that he was going to call autopac and create a fraudulent claim AGAINST ME that the damage already existed. I didn't notify Autopac about the damage because he said he'd fix the damage they caused. So he lied when they caused the damage. He lied about fixing it because he then claimed he didn't say that. And now he's lying to autopac about a fraudulent damage claim to cover his incompetence at managing his personnel. Insurance fraud. A new low. Additionally, one of their "service reps" called and said my vehicle was due for a service call because it had reached 110,000 km. My vehicle isn't even half that mileage, so this is an example of more fraud from this bunch where they regularly call people and tell them they need service and maintenance when they don't. Imagine how many people get ripped off with padded repair bills and maintenance/warranty service that they don't need?!? There's lots of hype on their website about "excellence' and "honest and reliable services", but like any low grade outfit, this is just media hype. Just words. If you are ok with being lied to and having your vehicle damaged by the bunch that were supposed to repair it, this is the bunch to go to. Avoid them like the plague.
