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December 2023 by H. Raza
Rude customer service, particularly store manager. I visited the branch to return the wrong items delivered, instead of accepting the Old Navy’s responsibility, she refused to offer any help and passed the buck by simply asking me to call the customer service. When insisted she should at least take responsibility being Old Navy’s representative, she asked me to leave the store. Very rude, unethical, unprofessional attitude of the manager. Would never go to this store again.
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December 2023 by Nicole
Great customer service, even during the busy holiday season! I had to check on an order and the phone was answered quickly and with a friendly voice. Ruth quickly checked on my order, confirmed it was there and that she would hold it for me. Really appreciated the help and support.
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November 2023 by Rachel Foidart
One star only because 0 isn’t an option. Security tags not removed, no price match, and manager and employees offered no compensation for the trouble of having to find time and spend gas money to have to go back to the store for their mistake. Don’t shop here.
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November 2023 by M Hill
This store is always a disgusting mess and it has been for years. Every time I go in, I'm shocked to see that nothing has changed. Dust everywhere. Clothes that aren't lying in a heap, are always on the wrong size hanger, and sales signs are in front of clothes that aren't actually on sale. Every single time I've been to this store I leave clothes behind at the checkout because they are on a shelf with a sale sign, but somehow not actually on sale? When they ask if I found everything ok the answer is always "NO it's too disorganized and messy" they always laugh and have some d*** excuse about being understaffed. It's not funny, it's gross! I don't recommend this location at all!
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October 2023 by Jennifer Fisher
Absolutely terrible! The store is a dump. They had none of the jeans that were advertised on line for $19 or even 30% off. I specifically asked the woman at the fitting room before we tried the jeans on and she assured us they would honour the online pricing. At the counter, we were told otherwise that there were no $19 jeans or 30% off and that jeans were 20% off. She then forgot the security tag.We will not be shopping here again. Save your money! Buyers beware! This is not the Old Navy it once was!
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October 2023 by Edyta P
Very dirty, clothes all over the place, empty coffee cups, dust everywhere. This is so embarassing, made me sick to my stomach that management would think this is ok??
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October 2023 by Babak Yousefi1378
Does not have a large variety of products like the Old Navy in south west
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August 2023 by shaun poot
Always messy, customer engagement non-existent
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August 2023 by Noa Valenta
They have awesome prices when stuff is on sale love finding great clothes here
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July 2023 by Suzical
Overall I rate Old Navy a 3 to 4. My faves: tshirts(mens/womens plus), socks(can wear out fast as thinner material), dresses....I am a xxl-2x and hub a xl-xxl. The super thin materials don't wear well and can be too revealing. Great place to shop and be inspired
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June 2023 by Erin Roach
Went to the location on st Mary’s around 7pm. All staff were very pleasant and friendly. However, maybe it was because the store was closing in an hour but the clothes were all out of order. Nothing neatly folded, it was all tossed around in piles. Not an enjoyable experience for shopping. I didn’t bother looking through the jeans to try and find my size since it was all in a large mess. But yikes, please tidy and organize the clothes.
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June 2023 by Amanda McGee
Actually disgusting. Clothes all over the floor, nothing folded. Dust bunnies in the change rooms like they haven’t been swept in days. Empty tables everywhere meanwhile the product is on the ground. Had 4 different associates walk past me and not even say a word to me. When I finally asked someone for some help she seemed annoyed I talked to her. Change room associates were too busy talking amongst themselves to even acknowledge me so I just let myself into a room. As someone who has managed in retail for 12 years, store management and upper management need to shake their heads. Expecting someone to pay $50+ for a pair of jeans meanwhile they’re all dirty from being on the ground and associates just stepping over them.
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June 2023 by Margaret Peters
Great place I always go there shopping for our boys
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April 2023 by Nicole Duff
I love their prices ans sales so I shop here frequently! Love their return policy as well always good service
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January 2023 by Lydia Marinovova-Schultz
The best store for clothing, high quality clothing, and good price, smart.... time for sale..... Nice people who work there. I love old navy fashion. It's for everybody.