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November 2023 by J Brown
Love the concept of the shop, but had a super frustrating experience after my contract expired. To be clear, it was my fault: I misunderstood that I had to contact them BEFORE the deadline, not after. I'm sure this is super clear to them, but this wasn't clear or top of my memory a year later (I see on their website this is now clear on their contracts, which suggests I'm not the only one who had this misunderstanding). Extending the grace period to two weeks would be super helpful and sending folks a reminder email would probably help ensure that consignors don't miss deadlines by accident. I certainly can appreciate that they can't hold dresses forever, but between being away on holidays and having a family emergency things just got forgotten. Given that their clients are likely women who need some extra income and might already be juggling a lot of deadlines, creating a system that makes it easier and less frustrating to help their clients remember deadlines would be great.The other part of the frustration was that they sent me a form to fill out, which I had assumed was to understand the conditions of why I was late, but this form seemed useless. They replied with a long email expounding all the details of my contract. I get it. I messed up. If you're not interested in those details to evaluate the circumstances, skip the lecture, and the form, and just clearly let me know what kind of fee I owe (I was also worried at this point that I wasn't getting my items back at all and panicking). When I did eventually find this fee out, I was sadly surprised to find that I was charged even during the 1 week grace period. It just felt like I was being nickel and dimed for every single day (including non business days) they could charge, using the most stringent interpretation of the contract. Had they just charged me for the days after the grace period, that would've been fine. But for only being 10 business days late a $40 fee for two dresses is a lot. I had a lot of friends asking me what my experience was like, and I wish I had better things to say from the consignment end. Improving the consignor end of their business and considering this kind of feedback as a way to improve, rather than becoming defensive and argumentative would probably help them. I hope they find a way to improve this part of their business and they'll probably have a lot more happy consignors!
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November 2023 by Michelle Hourihan
I went to Pearl and Birch after doing a few wedding dress try-ons and the experience was amazing! Amanda was welcoming, she listened to exactly what I was looking for, and provided additional information as much as possible. She even checked in during the appointment with their alterations expert to ensure what I was envisioning would be possible.We had such a fun time at the shop. There's amazing selection with some of the best prices! I'll definitely be back to check out the other consignment items for bridesmaid dresses, formal events, and for other bridal events (rehearsal dinner, etc)!I ended up buying my dress, shoes, and a hair piece and am so thrilled with the overall experience.Highly recommend :)
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November 2023 by Brittany Laminman
I bought my wedding dress from Pearl and Birch in one visit to the shop!! Amanda was my stylist and she was fantastic! She had great suggestions and listened to my wants/preferences. There were a lot of options in my size and style that I was looking for. I will definitely be going back for my veil and accessories. I didn’t feel pressured to buy or try on anything I wasn’t comfortable with. I would highly recommend shopping at Pearl and Birch!
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November 2023 by Teagan S
Pearl and Birch is a local small business that cares about its part in the community and the environment- and making the most of your wedding experience from beginning to end. My relationship with the store started by finding my wedding dress here, coming back for a dress to wear for our engagement shoot, then going through extensive alterations with the amazing seamstress Adrianne Hill, and then refusing to leave.. and working there for 4.5 years! Truly such a special place.
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November 2023 by Jessi Jones
I felt safe, taken care of, and listened to. I have never experienced dress shopping and had no clue what I wanted for a wedding dress. I brought my Mom and we had a great time. I tried on lots of dresses and had loads of laughs. Will definitely be going back.
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November 2023 by Amanda Caufield
My first experience with wedding dress shopping was with Pearl and Birch. They were so amazing and helpful! The consultant was very friendly and easy going. Happy and very easy experience when you are overwhelmed!!
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November 2023 by Janice J
Finding my dress at Pearl & Birch was an amazing experience!! Elisa was so friendly, helpful and helped find me the perfect dress! We started by picking 5 dresses, and as I tried those on she kept going to pick more once she saw how certain styles were fitting my body. I tried on at least 10 dresses, and could've tried more. There were SO many options, the selection is nearly endless. The first one I put on that zipped up ended up being the one. It fit me like a glove and will require minor alterations, it's like it was made just for me! Also the pricing is so very reasonable!!!! You can go into P&B with nearly any budget and there will be options for you. My dress ended up being only half of my budget, how great is that?!I'll be coming back for my alterations, veil and accessories, and with my mom to find her dress for the wedding! I would recommend P&B to anyone, I loved everything about my experience!
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November 2023 by Kristy48
Unbelievable experience at Pearl & Birch today. They are very warm and welcoming. The consultant I had today is amazing at her job! She made me feel beautiful and boosted my confidence at every chance she got. She had a great sense of humor as well. I would highly recommend this place for anyone who would like an intimate appointment. 10/10 would recommend to anyone!!!
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November 2023 by Aynsley Mooney
The entire experience was wonderful. I had gone to another bridal store before my appointment that had been extremely stressful. Once we got there it was relaxed and I felt I had more time to actually look over the dresses. I managed to find my dress that day and within my budget. It’s a Cinderella fit and only requires minor alterations. Definitely recommend it for anyone looking for wedding/grad attire!!
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September 2023 by Joanne Dueck
Teagan was amazing! She listened and was so helpful. Her fun personality shines through and it was just lovely to work with her. My daughter found her perfect dress and veil. We couldn’t be happier. 10/10
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September 2023 by Randi Lee
My experience at Pearl & Birch was exceptional! I had my consultation with Teagan in the gold room. Teagan is easy to talk to, authentic and very knowledgeable. The rooms are very nice, spacious and the lighting is perfect. I said YES to the dress- if you are looking for a wedding dress you MUST go to Pearl & Birch, I promise you will not be disappointed!
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September 2023 by Monica Chase
My daughter found the perfect wedding dress and Tehgan was so good at her job. It was easy and stress free. I highly recommend Pearl and Birch if your looking for a beautiful dress with a good price tag!
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September 2023 by Lindsay Dueck
I went in with low expectations because I have hard-to-fit proportions, and I was blown away with the excellent service and selection. My consultant Tegan was excellent; she worked with me on every dress I tried on, showing me how alterations could be done to make each dress perfect for me. I found THE dress and the staff found me the perfect veil to match. I couldn't be happier with my experience at Pearl & Birch. Thank you Tegan!
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September 2023 by Ainsley Friesen
I can't speak highly enough about this shoppe. The knowledgeable staff were friendly, effective and helped me discover my dream dress! My stylist Amanda was so kind and not only effective in helping me make my decision but she also gave my bridesmaid and I some time and freedom to reflect on what we liked and wanted, and space to do so. She made me feel very comfortable while helping me try on my dresses and giving advice. I felt very cared for and would recommend Pearl & Birch to anyone looking for something perfect. Thank you P&B for all your help, you absolutely made my experience overall a joy and success.
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August 2023 by Jessica Williams
I was in here after going to another bigger name bridal shop and couldn't have had a more different (and better) experience. My consultant Teagan was so authentic and sweet. She made me and my entourage feel totally comfortable. I didn't intend on purchasing a dress as my wedding date is pretty far out and I was just starting my journey. When I told Teagan my vision she totally understood what I was going for and when we found the dress she did up my hair help me realize the vision. It was so great seeing what I had in my head in the mirror. Would highly recommend Pearl and Birch (and Teagan) to every bride.
