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November 2023 by Melissa Ng
We have been visiting Pet Valu on Pembina regularly for dog wash since one year ago. Today, we went for a dog wash at around 3:30pm but I was disappointed about their dog wash this time. Usually, we wash our dog twice but after we put shampoo on our dog for the first time, the hot water was totally run out.We asked the staff for assistance then they told us there were 11 dog washed in a short period of time that’s why the hot water tank was out of hot water. We couldn’t wash our dog for the second time because the water was too cold and my dog was shaking.After the shower we asked for a discount since they failed to provide the most basic quality of service but they only gave us 10% off. The reason I felt disappointed is that they didn’t even offer the discount initially for this careless mistake, which they could have prevent this by keeping track on the hot water supply before allowing customer to wash their dogs especially in the winter.
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April 2023 by Barbara Allan
Everyone who works at this location is knowledgeable, friendly and helpful. I love the entire crew
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March 2023 by Smayel Sadeqi
Employee is in rush just to kick is out,came tonight to look for gold fish and she told us we are closing in 5 minutes and we start walking to the door and she came again and with attitude said " it's time to go"!. Hope store manager put someone with responsibility and respect for store after leaving.
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December 2022 by Nefertiti Bergen
great service and knowledgeable staff. They have lots of things for my pet including raw dog food
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May 2022 by Shannon G K
Very helpful staff! Fabulous dog wash. Always has good pet food, toys, supplies, reasonable prices and good hours ?
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May 2022 by Matthew Martens
I had a terrible experience with the staff as they were extremely unfriendly and unprofessional in every way and I would suggest avoiding this location at all costs
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April 2022 by Dave F.
The young ladies at this store are absolutely the best! They are patient and caring towards our animals which means the most. I have all kinds of stories I could share but I encourage you to visit the store and see it for yourself, they are so incredibly helpful and knowledgeable.
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January 2022 by Karen LoVetri
It was the first time I used the bathing facility. It worked great with my big (100 lb) Olde English Bulldogge. The shampoo they provided was fine but I will bring my own next time (just personal preference).The price was reasonable.I liked that the dog was at my height so made it very easy to give him a good scrub. Everything was provided including a bag of treats.The store had a quiet environment so my dog was not distracted by other things during the experience.I shall return especially during the winter months when bathing is impossible for me to do indoors.
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January 2022 by Lindsay Elle
Our favorite pet store! The staff are helpful and welcoming
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December 2021 by Alvarim Costa
It's a cozy store, you know. Everything is clean, organized and the staff is always willing to help customers. It's one of my favourite stores.
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December 2021 by David Dunlop
Fully stocked and Great Staff to give you a hand.
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November 2021 by Ken Klymchuk
Great spot to wash your dog, especially on the colder months. They give you shampoo, towels, and an apron so you don't get too wet.
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September 2021 by michele delorme
Love it there
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July 2021 by Bill Perehinec
Went to do the self bathing station. Staff was welcoming and accommodating. Dog loved it. Even the customers were friendly and their dogs were well behaved!
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June 2021 by Jacqui Giesbrecht
Helpful staff. Good product selection.
