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December 2023 by samantha berthelette
I hate this place. We started coming here about 6 months ago when we decided to invest in a tank for our baby. The first round of fish we got were fine a couple died and they replaced them. A couple months in we got more fish but these fish had ick. The store knew they had an outbreak of it in their tanks but continued to sell sick fish. Our entire tank got ick, killed a bunch of them. They took responsibility and replaced almost all the fish that died. Fine, is cool, it happens, fish get sick. Just recently about two weeks ago we picked up our third round of fish to complete our beautiful tank, these fish died, and took almost every fish with it. We lost hundreds of dollars worth of fish and all they could do for us was refund 23$ for the fish we had just purchased that killed all our other fish. The first red flag should have been all the dead fish they always have in their tanks but we are new at this and had no idea. I’m just so upset with this costly mistake we made and they will no longer get our business. Thanks for selling sick fish and killing our tank and not doing a single thing about it..
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October 2023 by ChildofGod ChildofGod
So miffed rt now!I had an appt scheduled the following day for my dog all set. This morning around 9:30 I get a call from there from “Katarina or Katrina” saying my dog’s rabies file isn’t up-to-date.Excuse me?! It’s my day to sleep in, my dog’s appt isn’t until 1:30, and YES she damn well is so current with her shots.Smh so I called to reschedule/leave a complaint and that went nowhere.I hope the lady I spoke with who knew my dog Bella’s history at Petsmart calls me back because my dog needs a good clean-up.
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September 2023 by Mike Bratko
PetSmart has a lot of stuff the stuff that we were looking for they did not have the worker that tried to help us locked-in knowledge in the product
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September 2023 by Heather Caceres
I have been in the store twice this week worried about my daughter's boarded dragon. She wasn't eating. Becky was the associate who helped me tge first visit, and I can't thank her enough! Very knowledgeable and extremely helpful. This evening, I went in again to get the horn worms she suggested and she was SO RIGHT! This little girl was smacking her lips! Taller girl with long hair helped me tonight, she was pretty good as well. Thank you ladies!
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September 2023 by Abby Shotton
I went there today at noon, the lady working the front desk was so incredibly rude. I walked in to get my dogs nails trimmed which is a walk in service and you can’t book for online. She asked why I was there I told her she said okay rolled her eyes and walked into the back room with the dog she had on a leash. I proceeded to hear her yell no at the dog followed up by the dog whimpering and yelping as if it were in pain. I there heard metal cages slamming and this continued on for a couple minutes. She came back annoyed and plastered a fake smile on her face, once she got back up to the front she was ready to get started but I said no thank you and just left. I don’t recommend coming here especially if it’s that lady working.
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September 2023 by davin le
Alex in the grooming salon was so great. So much patience for a new puppy and you can tell she cares about their future. Gives socialization tips and how to de-senitize the dogs even if bringing them in to get used to the workers! Store is clean and always has inventory.
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August 2023 by Annika patterson
terrible location. do not recommend. sold my boyfriend two tanks with missing parts. tons of dead fish in their tanks. when i told staff they did not move or seem to care. tried to return a product and they didn’t even have it in their system, even tho i had been there the day prior.
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July 2023 by Kara Jordan
My 3 dogs and I love PetSmart the stores are always fully stocked with new and exciting products along with everyday items us pet parents need. The stores are always very clean and organized so things are easy to find. The staff is always friendly and very knowledgeable able all the products carried in their store and never hesitate when asked a question.
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July 2023 by Tanya Bewski
Experience was very good! When in to get some kitten supplies, and staff were very polite and asked a couple times if i had any questions and if i was finding what i was looking for. Quite odd these days to find courteous staff!
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June 2023 by Marko B
Took my dog in for de-shedding one of the grooming services here last Saturday. Avery did a fantastic job even got my dog's nails which are not easy to do! Very happy with the results. Will definitely be back!
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June 2023 by Guy Dreger
They tried to overcharge me. When I pointed it out. She said I have to tell them that I want the actual posted price otherwise you just get the price that's in the computer. I'm pretty sure that's not legal
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June 2023 by steveluvscece
To your employee, Jocelyn.You racially profiled my father today in your store. My father is a very respected man in his community. He is calm, loving, wise, and understanding. The ugliness he had to deal with from you today isn't going to change any of that. But you will forever be a stain in society. You are very lucky that I live in Texas and that I wasn't home in Winnipeg with him on this trip today. I hope this reaches you. And I hope you have the life you deserve.Shame on you PetSmart for hiring her and allowing this disgusting behavior in your store.
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June 2023 by Marley Moore
POTENTIAL CUSTOMERS: Every negative review is unfortunately true!Today for the first time in his life my father who is a honest, gentle, kind, and hard-working person was ACCUSED OF STEALING by a staff member (JOCELYN). He was then followed around the store until HE LEFT. This is ridiculous and very telling of how the store treats its FAITHFUL customers. We have shopped at this PetSmart for YEARS and I have even adopted a cat from this location.PETSMART: TRAIN YOUR STAFF. BE BETTER.
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June 2023 by Vicky Leclaire
I had a very creepy experience with a man following me in this store. After being very aware and stepping aside at check out for the man to leave. I informed the staff and they were very receptive. The man waited for me outside and the staff kept attending to customers, while also keeping me safe. I was walked to me car and they kept the man's number to give to police, which I later made a report. If you see "Blenda" at the front cashier. Say hi and give her a big high five!! She GOLD!
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June 2023 by Lorie McArthur
PetSmart customer service - store front/side - the Empress and Regent locations are fantastic! Friendly and helpful, and the stores often have sales/promos going on, which helps tremendously. Large variety of food, treats, accessories, etc., and they have an excellent refund policy as well.
