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February 2024 by Hardik Pal Singh
Called so many times to get connected with the service for the new store, no updates. Left Voicemails left emails no response.
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April 2023 by Andrew Laing
Used to work here a great place to wok
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March 2023 by Tj Phillips
Don't get a job with this company and don't do business with them. They're terrible to their employees and don't service even commercial sites for WEEKS despite claiming days. Avoid at all costs.
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November 2022 by Kevin Horobin
Automated phone number doesn't even work.
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October 2022 by two eyes
Not recommend! Bad company for billing and service
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November 2021 by Rashid Khan
Great company good job in the world
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September 2021 by Sherry Scott
I have nothing good to say about this organization. After cancelling my account I was billed the following month and the month after. Several phone calls explaining the account had been cancelled and requesting a refund for erroneously billed amounts have not been corrected. Months have past And thankfully they have stoped charging my card But they have not refunded me. Emails and calls are a waste of my time as they don’t care.I would give them 0 out of 5 stars if that was an option.
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November 2020 by G W
I cancelled my service and instead of sending me an invoice they sent it straight to collections. Its awful to think that they do not even want to deal with their customers directly and have a 3rd party do it. Will never deal with or recommend this company again.
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September 2020 by Scott Kurz
I called to sign up for a residential alarm system, I was transferred to the "ATI" or "ADI" monitoring centre. 25 rings and then I was disconnected. I can't imagine if I was a customer and had a real emergency. They don't even deserve one star. Don't bother going to their website for inquiries, been there twice and no one has ever replied. To think that the company I work for is protected by them!
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November 2019 by Bobby Jones
one star is to many for Protelec/ADI please take your business elsewhere. I've called 3x to customer service and have been ignored....
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November 2019 by R G
I received so many false alarms that I stopped arming my system, I had a technician come look at it multiple times and each time they couldn't fix it and after an hour or two they would just shut off the siren and leave. I haven't armed my system in over a year and have still had false alarms even when it isn't armed. Would not recommend.
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November 2019 by A Omarr
excellent company and workers
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November 2019 by James Storey
I called to have a security door system installed in one of my departments in our office, the response was extremely rapid. we had a meeting within days and a quote shortly there after. the pricing was very reasonable however the level of communication far out weighed the quote, the sales team has been in constant contact keeping me updated as to the process and expected completion dates.
very professional Company.
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November 2019 by Ryan Kraemer
Went for battery replacement. Knowledgeable staff. Reception desk is located up a flight of stairs. Didn't see an elevator, not sure if there is one available.
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November 2019 by Stella Hollens
Have been a customer since 2003.I sent email with new expiry date,as I was on automatic debit to my visa.No response for over 1 week.Called on Dec 7th was on hold for more than 15mins Hung up.Left a message.,No response.While on the phone they tell you can got into their site to make payments.When you go there,you had to have signed on that way.No provision to register.
Finally got some one to answer today.Said they get 300 emails a day???? Poor customer service.
