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February 2024 by kulbir bains
Short staff waiting long time . They should need hire more staff.
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January 2024 by Karen Doliion
This is the worst location by far . Waited in a line while tellers wandered around laughing it up . Only 2 tellers actually working at their desks , if they were working . Took forever between customers . Don’t know what is so important they have to fiddle around on their computers between customers. Also the new set up is too public . Don’t like the whole line seeing as they count out cash . Use to be not visible behind the old desks .
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December 2023 by Ruchit Patel
Bring the wheel chair for waiting in lineAbsolutely clueless cashiersAll will ask Lisa how to fix thisRBC please train your employees well
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October 2023 by Richard Glassock
Absolutely worst service of any Royal Bank outlet I have ever visited. I was second in line for service when I arrived and waited a half hour and gave up and left. Staff walking around and chatting while customers wait. This is typical of mostly all visits here. Regretfully, this is the closest location to our home. We will drive to another location or change banks. Been a customer since 1983. Definitely needs new management!
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October 2023 by Sandra DeMarco
One teller working. Doesn't matter day or time, long line ups. No call to inform of foreign exchange to be picked up as promised. Very poor service! Been banking here for 40 years. Time to change location. Rarely do in person banking
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October 2023 by Mira Basilious
I wish there was a negative rating, even one star is too much. By far the worst RBC branch I have ever dealt with, no wonder why the overall rating is 2.7. Whether it is their Mortgage specialists, the Branch Assistant or even the branch Manager. After almost 10 years doing business with them, I am eventually closing all my accounts for sure. Promises never kept, Emails never answered and no prompt communication. Now filing formal complaints to the RBC higher management and will not keep it there. Proper investigation should have been taken by the local management, but it was not fairly done. I hope they keep record of the recorded calls. Overall, the worst experience ever and shouldn't have gone that far if professionally handled.
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October 2023 by aris cortez
Nice lady with the yellow cardigan, friendly and kind.Came to the branch today to have some papers for a certain application, she asked what its for so she can give me the accurate document. I didnt even know that there is a specific type, shes very helpful. She even said goodluck, more people like her please!
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August 2023 by Kasun Kulathunga
Slowest RBC in the city, every time I go there is a line.
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June 2023 by Raymond Morgan
I know everyone's experience is different but honestly I went in on a Thursday to make an appointment to talk to a representative about my RRSP account and was able to get an appointment the next day which is pretty fast in my previous experiences. The customer service was great. I ended up dealing with Kush who was a very friendly guy who knew his stuff and was able to help me as much as possible. I don't personally understand the bad reviews.
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June 2023 by Lucas Skelton
Terrible RBC location, long wait, very few tellers working, tellers can’t help with wire service and have to wait for another teller, management is unhelpful; community manager returns call after 4 days; would never go back
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April 2023 by Megan Motkaluk
Terrible customer service. No matter what time of day there is at least 10 people waiting in line 1 (maybe 2) tellers open moving painfully slow may I add and 10 staff standing around talking amongst themselves ignoring everyone in line
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February 2023 by Ken Weeknd
Probably the worst customer service ever. I opened and student advantage banking on September 2022 and the told me i would get a 100 dollar cash back if i meet up some criteria. The funny I STILL HAVENT RECEIVED IT. I called went to branch did everything, now i look like im begging for it although the only reason I opened there was because of the offer..Now im using Scatiabank its way beter and there Scene+ is best
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December 2022 by Vishav Thakur
My advisor was KUSH PATEL. He was very polite and friendly. Helped me a lot with my financial goals.?
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December 2022 by Kapil Maheshwari
0 star if possible. Worst RBC branch and staff are useless including manager. If you are looking to do business with RBC please go to different branch. After 12 years doing business with them I have to close all my accounts with them.... super disappointed
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September 2022 by Chad Racine
We stood line for 30 minutes waiting for service. 3 of the 5 cust service people left for break while the place was filled with waiting customers. The two that remained hid behind the counter struggled where they advoided communication of any sort with the nearly 20 people now in line waiting. The bar just keeps getting set lower and lower.