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February 2024 by Vanessa
I can't believe this branch!! So first off, I put money in the atm then it cancelled my transaction not giving my money back. They don't count their atm weekly it took 3 weeks to fix and when they did, they scammed me and gave me 200 less than I put in I fought so hard and all I kept getting is a no. They steal your money from you and on top of that they are useless as all heck I had to go into the branch every day for 3 weeks for them to fix a mistake they made and got nothing but rude service I cancelled all my accounts with them and for sure will make sure none of my friends and family go with them and get scammed the way I did.
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February 2024 by Brad Schultz
Always lined up, expect at least half hour wait, not enough tellers working
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February 2024 by Ap Singh
Great experience, Tiwa helped a lot in clearing my doubts and explained everything patiently and one of the best employee ?
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February 2024 by Miles Payjack
I Give this Bank one star because the bank took $240 from my brother from a foreign exchange withdrawl, then told my brother they had to wait until after hrs, and if that wasent enough my brother asked for help at the teller and got told that they couldnt do much, also that my brother had to call a different number, wow i am embarrassed by this branch. Needs better staff and functionality from staff, staff dont seem to eager to help anyone but more interested in the standard line I'm sorry i cant do muchplease call this number because that is so helpful right? Wrong it has not been a good experience they even cut up his card and called him a liar in person. And my brother dosent didnt get paid back by the bank after the bank pretty much frauded my brother. Not impressed. One star!
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January 2024 by Steve O
Long lines, severely understaffed, and parking lot is a nightmare.Thankfully, you can use drive-thru for deposits or withdrawals here.But if you need coins for laundry, good luck.
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December 2023 by GOLAM RAKIN AHMED
Worst service ever. Almost 30 people waiting and there was only 2 associates working at the counter. Never coming back here again. I waited 50 minutes after they saw me.
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November 2023 by Oliver
I give this branch 5 stars because of the excellent service provided by Lee. I stopped by to resolve a issues with my bank loan payment set up. He was very friendly, clear and thorough. Even when it was busy at branch (they need more staff), he never rushed me and answered all my questions. Even willing to follow up. It's getting increasingly rare to find service like this, so hopefully Lee will be rewarded!
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November 2023 by Mike Wolfe
Worst service ever..linenout the Doors and 3 people working on the 1st of the month at least 30 to 45 min every time you walk in the Doors..go to another bank
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October 2023 by Ashley Smiley
Printed off the wrong clients void cheque information twice.. Thankfully noticed it the second time. Wildly inappropriate. Also be prepared for long lineups and slow service - they need to hire more tellers.
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October 2023 by Ksy sha
I like this bank. Professionals work in all departments. Always ready to help
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July 2023 by Andy S
Walked in and there's a fairly long line. One of the reps starts from the back of the line to see if he could help anyone. Wouldn't you work from the start to the back of the line? Instead of walking beside the line maybe he should open another window to help the people in line...
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June 2023 by A Cook
Very poor service, not a good place to do business.
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May 2023 by Oleg R
as if they were creating a queue on purpose. out of 7 windows, no more than 2-3 work. always queue.
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May 2023 by Evgeniy Galaman
I wanted to deposit money into my account while in another city, but they told me that your account was closed. I have a tax free sewing account on my account and I can't log into it.
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February 2023 by Vipan Dutt
What’s the point of having a business window, when the business customer ends up getting in the waiting queue for half an hour?Suggestion: if the teller knows that the particular transaction would take more time, they should direct business customers to wait in the regular queue.The bank should understand the value of time.
