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January 2024 by Rajin
Asked for assistance for buying a pair of skates, was helped by an associate who gave me a pair that later burned the outside of my ankle. I used em for 20 mins and asked if could exchange or return but the manager offered me nothing saying they wouldn’t take them back even if I wanted to buy more expensive/better skates. Terrible service would not recommend coming here.
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January 2024 by Ashley
Excellent selection within the entire store! They absolutely have the sports items you are looking for, great customer service
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December 2023 by Illia Shvets
I visited Royal Sports this afternoon to purchase a Christmas gift. Shortly after entering, a salesperson approached and asked if they could assist. I declined politely, showcasing the backpack I intended to purchase, expressing my intention to explore the store and potentially make additional purchases. For reasons unclear, possibly related to my Ukrainian accent, another staff member was called. They stated there were new rules and insisted on “checking” my personal bag, not the one I intended to purchase. They instructed me to leave it unattended on the floor near the entrance, an unusual request that seemed directed solely at me, as other customers with bags weren't subject to the same requirement. This differential treatment made me uncomfortable, and I question the need for such distrust toward customers. Despite completing my purchase to delight someone close, I won't shop here again due to feeling humiliated and undervalued. Regrettably, I can no longer recommend this store to friends, fearing they might endure the same distressing experience I had today.P.S.Merry Christmas everyone!?
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November 2023 by Dexter
HOLY SMOKERS!!! this place has everything you could ever need. from very expensive hockey sticks to ankle socks, go here for cool stuff!
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November 2023 by Monica Muller
Do NOT go here if you need anything soccer-related. Terrible awful service. Went in last night to get my son soccer cleats for wide feet. Was very specific. The employee working in the soccer cleat section knew we needed WIDE cleats for his feet as I specifically told him what we need. He sold us the wrong ones which felt ok at the time and the employee specifically said these were for wide feet and would stretch over time.My son tried to play his game today and could barely run in them. All the parents at the game were stunned by the cleats sold by Royal Sports and offered support by suggesting other better businesses to shop at.We went straight back to Royal Sports following the game and they refused to exchange them. The employee working in the soccer section today was very knowledgeable as they should be as the owner of Royal Sports should ensure they have the right employees working in the right section. The employee today told us he NEVER would have sold us the cleats sold to us last night as they are VERY NARROW. No laces on the bad cleats so they appeared to be flexible to us, however, the whole purpose of going to this business for cleats was because THEY are the ones the public would expect to be knowledgeable and help customers find what they need. Now we have the correct wide foot cleats which SHOULD HAVE BEEN SOLD TO US LAST NIGHT !!!! and we are out $130.00 with a useless pair of brand new cleats that the store refuses to allow us to return DUE TO THE BUSINESS OWNER's lack of business savvy to have their employees working in the correct section when helping customers. Do not go here unless you want to be out of pocket for having been sold bad product even when you specifically request help for what you are looking for. The one star is for the employee we had today who was in the correct section and very knowledgeable about soccer cleats. But that does not help us get the money back we paid for useless cleats last night. I highly recommend that you save yourself a trip and money in your wallet and go elsewhere for any soccer equipment.
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November 2023 by Dan Rosenblat
We had a horrible experience with the manager and the owner when trying to exchange a hockey stick within the 30 days breakage warranty.Despite having the receipt and the warranty card from their store the owner refused to deal with my wife and son, told them to get out of the store or the would call the police. Really? I am lost as to why anyone would or should give this company business - when you not only won't stand behind your own warranty but then double down with outlandish rudeness, threats and zero customer support.We will be contacting our credit card company and filing a small claim; ultimately this will get resolved but do yourselves a favor and save yourself the lost hours and deal with an honorable CCM hockey stick retailer.This was the worst retail experience we have had in Winnipeg in a decade. Yikes! Stay away!
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November 2023 by Dan R
We had a horrible experience with the owner when exchanging a hockey stick within the 30 days breakage warranty. Despite having the receipt and the warranty card the owner refused to deal with it.
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October 2023 by Denis
Tal is very knowledgeable. Very friendly and gave us lots of useful information. Coming back for sure.
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October 2023 by Keith Stevenson
Best place to shop for my son and his hockey needs. Always friendly staff with a much more personal touch than the big box stores. My son has small feet and always had hard time with new skates. The gentleman helped us for almost 2 hours measuring his feet, and helping find something that he was confident would work. No pressure to buy, just friendly service with a smile.
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September 2023 by Clinton Loxton
Brought a bmx rim there was straight and no hops needed a new hub installed and when I got it back my rim was hopped and warped never again worst place to get work done
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August 2023 by Chris Fougere
Steven had the best service we have ever had at Royal sports! Skate expert and service king. Thanks Steven your the man!!
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June 2023 by shaun poot
Great selection of gear, went for new keeper gloves for my kid and ended up with new cleats and shin guards along with the gloves. Staff everywhere so it's no problem finding someone to help you out.
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May 2023 by Jon Robbins
I couldn’t find a decent soccer shop anywhere in the city. I tried this place out and was blown away. Usually soccer is an afterthought in general sports stores, not this place.They had an insane selection of jerseys, tons of cleats, socks, etcWill definitely be back.
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May 2023 by Brad T
Massive selection, very helpful and friendly staff. I specifically went looking for running shoes and they had a wide range at better-than-online pricing.Reason for 4 star instead of 5:The parking lot is a pothole nightmare, and ultimately they didn't have my shoe size in the shoes I wished to purchase.Would shop here again.
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May 2023 by Mel Lopez
Walked in based on a previous review.Asked where I could find soccer cleats, easily directed to the soccer section.Pick one off the wall I liked, and buddy brought back an extra a 1/2 size up.Good call. The size 8 was too tight. 8 1/2 done n done.Fast, good service, and a reasonable price.