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February 2024 by Stephen Smulan
I bought a cross country skis, boots, poles, and a pair of ski pants from this store. I was pleased with of the gear they set me up with. I received a hand-written invoice during the transaction, and was surprised to see a busy store, selling high-end products still doing sales the old-fashioned way. When I got home, I realized the ski pants were too big. I was able to exchange the item for a smaller pair by shipping with Canada Post. The store did not charge me for shipping. I thought the store has good selection and the staff are knowledgeable. Overall, i was happy with with experience and would shop there again.
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February 2024 by Chad Sutherland
Sampson sports has been great to me and my family for many years. Bought multiple bikes snowboarding equipment repairs tuneups etc. until one day last year I had brought in my wife’s skis and boots Wanted to pay so they could set up newer boots on her existing skis and the man who I dealt with was rude and unhelpful. Not the regular owner or his daughter Just needed advice or a hand. Was older and in his 40 s Not sure why staff like him are needed but you have lost a lifetime customer Very rude an unprofessional. Sorry you employee has ruined our relationship
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January 2024 by Marvin Dueck
Super great service considering how buisy they were!
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January 2024 by Kim Mireault
While the customer service is amazing, their policy is not so much. My concern is that I received an x-mas gift from the store and my husband was not informed exchange or in store credit only Yes, it's their policy being only exchange or in store credit but how unfair in ways for one that will not be able to buy anything from Sampson's when you are not an outdoorsy person…bikes or skiing. I am not bashing the staff or store by any means but buyer beware and ask questions before purchasing with hopes of returning an item!!!! Now I sit on $565.00 dust collectors this is where I am not happy with the store.
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January 2024 by Jason Ko
Extremely knowledgeable, helpful, and friendly staff! Elly went out of her way to help me find the right equipment that suited my needs. Great experience, would recommend to anyone looking to pick up new ski gear - even beginners. Will definitely be returning.
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December 2023 by Preston Tran
Excellent and experienced staff! As a new snowboarder, the staff here were very willing to help me learn about what to look for and what the best board for me would be! Will certainly be doing business with them for all my alpine needs!
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October 2023 by Ethan
I don’t enjoy being hard on people, and the people at sampsons are very kind. They were as helpful as they could be considering they had nothing in stock for ski season. But I must say I was very disappointed with the selection. Skiing is a very personable sport and everyone has their own style and opinion on certain brands. The staff ignored a lot of preferences i had, and insisted on selling me products that were polar opposite and way too expensive. The sales rep understood quickly how underwhelmed we were not only with the products, but with their lack of knowledge. I was pulling out skis for myself because they kept recommending me garbage, and offering to order all the stuff they didn’t have. Very frustrating. The head of the shop clearly knew my role in skiing and could’ve been a great hand in letting us know we would have no luck. After talking with him for a matter of seconds about pro deals and offers, we immediately felt guilty for even asking and our conversation was over. I’m moving back to the mountains where the selection on gear is endless. I took a chance coming into the city to possibly get gear early, but it was nothing but a waste of time. Thank you for the past 5 years of service, but sadly we won’t be revisiting !
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August 2023 by Jordan Thompson
Just a super honest, straight shooting, friendly old school shop. Have bought a bike from them, rented skis, tune ups. Always reliable, never upselling. Once you buy a bike there, you get an ongoing store discount for accessories. All staff are excellent. Not as big or modern as some of the competition, but that's part of what makes them great.
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June 2023 by Clif Donaldson
I stopped in quickly asking about bikes and they were so helpful!!! I would definitely recommend!
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June 2023 by Greg Bingham
Friendly staff, good service, good deals. Sampson’s offers a more personal connection than some of the bigger bike shops. The staff took the time to walk me through my bike and help me understand a new platform.
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March 2023 by Asmara Polcyn
These folks were kind enough to help me out with my skis on one of their busiest days of the year. Really appreciate the work they did and the excellent attitude they did it with! We managed a silver medal in our race that weekend. Thanks so much!
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January 2023 by Grant Barkman
This is such a cool store. Crammed with stuff and employees are helpful. Gave us a free wax when we bought xc skis. Prices are good.
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September 2022 by Lorraine James
Friendly staff, decent selection. I especially liked the bike bells and horns. They know their stuff.
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August 2022 by Jon Kilimnik
Awesome service. Brought my bike in for a tune up (no appointment necessary) and done less than a week later. Quick. Laid back and friendly. Reasonable prices on service and accessories.
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August 2022 by Mike L
I bought my bike at another shop but due to unforseen circumstances they couldn't do my free first tune up. Janet tuned up my bike on the spot and honored the free first tune up from her competitor. Unbelievable. You don't see service like that anymore. Sampson's has just earned a new customer. Thank you
