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January 2024 by Tim McGinnis
Great service every time ??
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November 2023 by Rupinder Kaur
Me and my Brother had an appointment today with......Darshana Munasinha......He was way more than polite and he even helped us opening my brother'account before our appointment time. He is a very nice person and very good advisor. He handled evrything so well and in manners. I will recomment to book appointment with him always. My words are not enough to explain his good service. Really impressed that someone can be this nice to their customers. Thank you so much Darshana Munasinha for helping us today. Excellent service, polite nature and helpful. I will Always always recommend visiting to him when need help.
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October 2023 by anziety wear
I have never had a better experience at a Scotiabank branch. Megan Carson was the most kindest, understanding, down to earth lady I’ve ever met! Very rare to find someone like her. She went above and beyond and I couldn’t be more happy I got an appointment with her! Whoever is in charge, Megan Carson deserves a raise! Thanks again Megan! See you soon.
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August 2023 by Vlad Samonin
Very bad customer service. Manager and customer representative Kelly was very rude. Refused the basic service of changing account type after disagreement on other issue. The other issue wasn’t much of a deal just asking for reimbursement of fees charges on my account. Manager accusing myself being rude for demanding the services even so it’s a basic customer rights. Also Manager refused to change account type or help with other business banking issue I had in place. Even so it’s registered in their branch. Saying that I need to come other day with an appointment and once again blaming me of being rude while I didn’t say any inappropriate words towards them. Overall they asked me to leave and go to other branch. I wouldn’t recommend them to do any other banking services. Reported the incident, hopefully they improve their customer service.
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August 2023 by Ade Ogungbe
Intelligent staff, good management and swagnificent vibes. It’s lit over there. 11/10
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August 2023 by Альона Забарна
Great service, good management. Everything is fast and affordable, they helped to solve all the issues
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July 2023 by Alona Zabarna
Great service, good management. Everything is fast and affordable, they helped to solve all the issues
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May 2023 by Karanvir Singh
FRONT DESK GIRL WAS NOT REALLY HELPFUL. SHE WAS UNABLE TO SOLVE EVERYONE’s ISSUES.
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April 2023 by Clare
Terrible customer service. Wanted to cash a Scotia bank check and was told to go elsewhere even though all my statements come from this bank. My credit card number was stolen on the internet and $5000 transactions put on my account from Europe. The bank and credit card company never bothered to contact me but were quick to cancel my card and issue a new one when I got my monthly bill and informed them of the fraud. Had to fight to get costs reversed. Cancelled my Scotiabank credit card and wanted the account credit in cash. Was told to go elsewhere. I have left Scotiabank and suggest others do the same because their service is well below the customer service offered by other banks.
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April 2023 by Kapil Sood
Just wanna share my experience I have my account with this branch since almost 5 years now and i barely get time to go there since the banking advisor I was dealing they both gone now from this location now this location is very terrible for customer service specially the guy who is dealing in front counter I think his name is Kelly not 100% sure he is very rude and it’s not first time every Single time I went there he is dealing in the same way that’s the reason I am doing this review this time not going to deal this guy anymore enough is enough soon going to close my account the way he is talking to me is disgusting may be he is same with everyone might be people don’t have time to do the review guys if any of the senior management person seeing this review teach him about the customer service.
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March 2023 by Shelley Shelley
I have been dealing with Scotiabank for about 30 years now and the Rothesay location for about 2 years now. Although it's a smaller location than the other location I have dealt with in the past, they work efficiently and get you in and out quickly, staff are always pleasant and able to help me with all my needs.
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March 2023 by Miguel Bogado
Be ready to loose precious time if you go at the Rothesay branch. Just one Teller attending the costumers and he’s super slow (Ivan) I know Scotiabank can do better.
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February 2023 by Parth Patel
Very bad customer service. Waiting in queue for 20 minutes. 4 people on the floor, only 2 were working.
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January 2023 by Sarah McDonald
I opened a bank account here about 3 weeks ago, I've only been to the bank once to open my account - but when I was in line today, the young gentleman who works here called me up by my first name, already remembering me, I thought he added such a geuine and personsl touch to my experience.
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October 2022 by Chris Dondo
Time was too long to do what I wanted to do
