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September 2024 by Caitlyn Labossiere
Terrible customer service… gives everyone different rates for membership pricing even if you have a corporate rate.
Tells people they can cancel, then after they sign up, they go back and tell them they can’t cancel any longer.
Doesn’t care when you explain to them what happened. I am disgusted at the customer service of this place.
Only good thing are the classes they have.
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August 2024 by britney kowalchuk
I’ve been going to shapes now for years! (Even worked there) and it’s been by far my absolute favourite gym especially the Narin location, and over the last year we started the child care service at Narin and Saba has been the ABSOLUTE BEST daycare lady I’ve ever had, she has loved, nurtured, and cared for my baby girl almost as best as I could, we are SO thankful for her and she’s the main reason why I can enjoy working out and being a mom at the same time, I adore this woman and she deserves the world, we are so grateful for her and shapes should be too! She makes it all happen and having someone you can trust with your children is a must! She is the BEST !!!! 10/10 best service ! I hope she never goes anywhere! ❤️❤️❤️❤️❤️❤️
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August 2024 by Conner Enns (xXTILTcreedXx)
Definitely one of those hidden gems great staff, good equipment and good location.
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August 2024 by R MK
I went to cancel my membership since am moving to Medicine Hat, because one of my parents has stage 4 cancer , there is no shapes there, the lady at front dest was so rude, I provided her with my membership number like 5 times, when she asked for it again I provided her my member card her then she showed me a picture of someone else that was attached to my profile, how come? she mentioned that it’s a 12 contact and cannot be cancelled, if I want I can submit a 30 days notice but I will continue to pay for personal trainer sessions even if I cancel my membership. I told her to talk to her manager since I was moving out of the city, she told me that” there is nothing she can do they always get this all the time” after I insisted she called some one and asked “ can someone cancel for personal trainer” no specifications or details provided to manager, I requested to talk someone higher, she told me that she will have to send them an email , I understood that she was just trying to get rid of me , I asked if I could get the person’ email or number she said “ I cannot give out their information without their permission “ The said I hope you send the email because I was told in the past that someone will call you and no one ever did, then she said “or else what?” I didn’t know what was going at this point I just left and could hear her shout at me as I was leaving
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August 2024 by Super Champ
One of the best gyms I’ve been to
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August 2024 by Karanveer Rattan
Yesterday,I went to Nairn location and there was a girl working at front . I guess her name is simarjeet . She is is very polite and friendly person . I went to inquire about classes . She explain me so well . I guess every business deserve hardworking people like her . Thanks again
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July 2024 by Jay Jackson
World class facility, has everything for the serious athletes to the beginner to achieve the results and goals they desire.
Been at Shapes since day one and wouldn't think of going anywhere else. The friendly staff, clean environment and well kept machines keeps me coming back...
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June 2024 by Karl Caromayan
I tried canceling my membership when my contract expired (March 14) and the front desk told me I have to wait till May 10 in order for me to cancel my membership. I was also told that I can cancel my membership on that day and there will be no future payments needed. May 10th came and the front desk told me I have to sign a 30-days cancellation notice which will be another 2x biweekly payments.
Will definitely not recommend this gym to anyone.
Best of luck to current members cancelling in the future.
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June 2024 by Shannon Robson
I’ve been a shapes customer since 2014 and frequent the nairn location the most. It is very clean and mostly well-maintained (some equipment remains in repair for a long time, or is regularly out of order…such as the stair climbers). Staff is always great, and the key fob access after hours is super handy. My biggest complaint is the music as it is atrocious… Bad covers and slow jams, like from a cheesy hallmark movie. Nothing even recognizable. I’d genuinely rather workout in complete silence than forget my headphones and have to listen to it. Would love some more current songs or even just something more upbeat.
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May 2024 by ManpreetKaur Dhaliwal
I am with the gym for about 6 months, i like the gym despite the some staff members because they don’t listen. If we ask someone some of them just laugh and say we don’t know nothing and just choose to go away. My shoes got stolen in locked locker and they did not bother to check. NO HELP AT ALL. I heard from other 4-5 people, their shoes also got stolen from locked locker but no care . Some of the staff members are very arrogant. Management please do something. Gym is nyc but not the inquiring staff.
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May 2024 by Turiya Lee
Well, sadly, in the months since my review, things are going downhill. Equipment is constantly broken and it is literally months before it is repaired.
In the women’s washroom, the metal bin for hygiene products was hanging off the wall for over three months. I finally pointed this out. It was completly removed and nothing put in its place while the replacement came in.
Three stair masters are broken, one has been out of order for almost two months. Straight leg machine, broken. Been under a tarp for over a month. Now the thigh machine is broken. Members are just using a pad. Talk is everyone is just accustomed to things being broken.
I walked around today, just to make sure I was not being dramatic, there are nine machines out of order. One ladies washroom and the door handle in the tanning booth looks like a piece of shrapnel.
This is not the cheapest option for a gym, so it is too bad that things are not repaired quickly. I get that things break, but having staff who act like it matters, well that would be nice. I hear a lot about the staff being quite unfriendly. I have not had this experience, however have witnessed some
folks being treated, well, dismissively and like they are bothering the staff.
The gym is no longer spotless. There are bottles and cleaning towels everywhere. I often go around and collect them as they are actually tripping hazards.
Great news though, new lights make the place nice and bright. So that is an upside!
I will say, when all the equipment is in good working order, they have everything you could ever need for a great workout.
Brenda is the absolute best. There was an unreal mess in the ladies washroom and within ten minutes she cleaned it spotless.
The entire gym is spotless all the time.
The gym itself is amazing. Front desk people also wonderful.
Safe and friendly environment.
Thanks to all of the staff!
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May 2024 by Baily Lawson
Horrible customer service. Continuously take money from you with no manager available to speak with. I would advise to never go to this gym.
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April 2024 by Maryam Omarr (Mary)
Bipanjot signed me up for a gym membership and deceitfully misled me about the contract duration, claiming it was only for 6 months when it turned out to be a whole year. As a 17-year-old minor, my parent was absent when the contract was signed, leaving me vulnerable to Bipanjot's dishonesty. When I confronted Bipanjot about the deception, she continued to lie to me, further aggravating the situation. I am deeply upset by this breach of trust and my parents are considering taking legal action to hold Bipanjot accountable for her actions.
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April 2024 by JASPREET SINGH
Good experience and nice staff
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April 2024 by Katie Henderson
It’s a fine classic commercial gym. They could benefit from a more open space for stretching and dynamic workouts. Can be intimidating for beginners and use some more signage around the place but overall a good gym and I had a good experience.
