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December 2023 by Geraldine Adigue
Rude staff! I have been trying to call them from 11:00 am right after the appointment of my daughter because I know how their “system” works but nobody answered their phone. I came down at 1:15 pm for the puffer prescription and antibiotic that doesn’t need measuring or counting just 1 whole piece in a box! I was told to wait for 10 minutes. I waited patiently for 10 minutes. When I came back I was told again that I have to wait for another 10 minutes. I came back again after 10 minutes but they just ignored me and that 10 minutes took 1 hour wait at the pick up counter with one of my kids who was ill. I was trying to get their attention but they were just ignoring me and they just opened a new line at the pick up counter. When the pharmacist handed me the prescription she was so unprofessional, no apology and no explanation for the wait. I just hope that there is no racism in this place because they serve first the white skinned people before me.
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November 2023 by Dwayne Sokoliuk
Horrible customer service. On hold for over 45 minutes to talk to the pharmacy. Had to hang up because they had closed. How can close when you s line on hold .
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November 2023 by Solange Garson
Since I transferred to Main from Mountain and Mcphillips last year, this location, pharmacy has a terrible reputation for not answering their phones, I wait over 30 minutes at times, I don't dare to call during work, once they answer, they are rude when I say why do they take so long to answer, they say they're busy, nope, once I sat there waiting for my prescription, no one at the desk, they're walking around, talking, phone ringing, they don't answer, I mentioned it to them, the pharmacist gets mad, he hung up on me..I have changed to Coop pharmacy..
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November 2023 by Jay Bee
Extremely rude pharmacy team. Never actually inform me when my meds are filled since it's sent in by my doctor. They refuse to answer their phone. I've been on hold now for 45 minutes after having my call disconnected several times already. All the staff are entitled people who won't do their jobs if you seem even the slightest bit upset with them. I asked to have the pharmacy team informed I've been calling and was met with a sigh before being hung up on. I've had to ask for assistance with their self checkout only to be met with immense attitude from middle aged women who clearly peaked in high school cause they still act like teenage girls. Overall DISGUSTED by how the staff here operate. They're never busy so there's never an excuse for the way they treat the people who are still willing to go and waste money at their store.
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November 2023 by Michael Clark
Just had a prescription filled there and when I got home, it was the wrong medication. Went back and got attitude, including the Pharmacist shaking his head like it was no big deal. Lodged a complaint to the Pharmacutical Assoc. of MB.
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October 2023 by John Lenard Lopez
As an international student peggo card is very important. I loaded my peggo card last August 27 for a semestral offer amounting to 293. Idealy, I am expecting to use my card until the end of December without any idea that it would expire in just a Month. Unfortunately, I don’t keep my receipt which is a partial mistake on my side.I ended up loading my peggo again for a week, while waiting my concern to be resolved.It’s not my fault anymore if they loaded it Monthly . The fact that I paid the semestral amount means that I could use my card until the end of December.- call their customer service care. They helped me.❤️
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September 2023 by Michelle Leanne
Do not go here. The pharamacy is so disrespect to my family and other customers. They walk away without telling you anything and say after, why you still standing there. Well im waiting for a response. And they also took over 2 months to refill my mothers medication and kept giving her the run around. Oh come back in 2 hours or come back tomorrow. 5 days in a row and she stopped going. A month kLater she gets a text, your precription is ready for pick up. Seriously go somewhere like safeway on mountain and mcgregor!!
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August 2023 by jack canada
The few staff left at shoppers are pretty nice. Biggest downside is getting harassed by "locals" when you are waiting for a prescription..
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June 2023 by trivia walton
I have mailed many many things to my dad, so I was gonna mail him just one item not anymore then 30 grams of weight, and this lady tried charging me double then what I normally pay. Why can’t these people work the same charge the same, everything changes, the cost, the attitude.. the only time I will mail anything is when she’s not there, from India with greasy long hair and glasses
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March 2023 by Jessica Spurgeon
After reading some reviews I have not had experience at the pharmacy but I do have to say for the makeup department this is my favourite location I always get help from Jennifer K and she is very knowledgeable, always telling me about the deals and promotions and great service!
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February 2023 by Robert Sinclair
Awful service on the pharmacys part terrible customer service, security is helpful and professional, on the other hand the pharmacist does not allow you to have your own opinion you get belittled it's very discriminating and embarrassing to be treated so poorly I can see the other reviews just like mine it says 22 reviews on the pharmacy yikes!! they said they will fix it but unfortunately still the same would NOT recommend
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February 2023 by Matticus g
My prescription to treat my ADHD symptoms ran out this morning (Friday) and they EXPECT me to go the WHOLE WEEKEND unmedicated on what is probably one of the busiest weekends I've had in a while. What were to happen if I had a life threatening illness THAT REQUIRED ME TO TAKE DAILY MEDICATION? AND MISSING A DAY WOULD RESULT IN POSSIBLE DEATH. VERY UNPROFESSIONAL.
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February 2023 by K1NG Deebo
Called in the morning got my Prescription sent in 9:00 it's now 3:00pm still not Ready.Nobody answering the phone to let people know when there prescription ready..Something needs to happen and fast need different folks
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January 2023 by Samantha Salmonson
Security guard will follow around people of colour and make them empty out their pockets. Witnessed this tonight, regret not stepping up. This seems to be a common occurrence at this store. They weren't doing anything, they were shopping!!! It is not ok to make a customer empty out their pockets and purses!
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January 2023 by Heitha Forsyth
Several times I have gone to the location after 10pm. Despite the store door and the giant sign that says "Open till Midnight" it is closed. Oh, but you come online and it says open til 10 there. Get it together and properly indicate your hours.
