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September 2023 by M Mck
Got racial profile in front of my 4year old daughter. Thought we were stealing,and yet the security guard seen us pay for our items I had receipts in hand . Banning and portage your shoppers employees need to be taught some respect. This shoppers drug mart is scum wouldn’t recommend anyone go there
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August 2023 by Ian Dark
Asked pharmacist for assistance with OTC products 10 ft away and explained I was vision impaired Ed. Rather than walk 10 ft over and help me she said she would call for merchandiser assistance. Too arrogant to lower herself to such a menial task. Errible service
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July 2023 by Andrell Carta
Fantastic experience at the pharmacy! Winnie and the rest of the staff are extremely professional and provide service in a very timely manner. All of my questions were answered and I felt at ease with the brand new medication. Even informed me of insurance information I didn’t think to ask about. Extremely knowledgeable and helpful. Will definitely do business here again.
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July 2023 by Shane Gupta
Was going through chemotherapy and my doctor had sent in my prescription the day before chemo. Went to pick it up before chemo round and it wasn't ready (24 hours). Had to go after chemo to pick it up. When I got there it still wasn't ready (29 hours)...ended up laying on the floor for 45-60 mins while they prepared it. Sorry to the customers who heard me spewing into the garbage can by the blood pressure machine.Last round of chemo was mid-june. Cancer is back x3 (turbo-cancer). Not doing chemo anymore...will be doing sour sop tea, apricot kernels, black seed oil and cannabis oil.Just glad I won't have to come back to this pharmacy.
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June 2023 by Erin P
Went to pick up my prescription today after calling and being told it was ready. Waited almost 25 minutes after arriving. The woman behind the counter was flippant and incredibly unfriendly. I was appalled by the service I received here.
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June 2023 by Zoe Green
The store advertises that they’re open until midnight when they in fact close at 10pm. Walked 20 minutes to get here to buy bus tickets but found they’re closed.
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June 2023 by C P
Absolute trash pharmacy. All of those old ladies are miserable and RUDE. I have already switched to another pharmacy.This ongoing issue NEEDS TO BE ADDRESSED!!!
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May 2023 by Logan Gauthier
Rude pharmacist with a bad attitude the whole time. Just called to get a prescription filled, and they hung up on me when I asked a question. Awful.This was after being put back to the main menu about 4 times as well. Reading reviews I can see this has been an ongoing issue. Shame to see management not caring about their stores credibility and keeping these miserable staff apart of their team. Great work ?
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May 2023 by Gurpreet Singh
I have been shopping here, minimum every week for over 4 YEARS and today when I walked in to return my stuff that purchased from polo park shoppers 1 Philippines lady I don’t know the name started arguing with me without listen anything that was so disrespectful and I m totally disappointed ☹️ I recommended don’t disrespect yourself to shop here better to go polo park shoppers way better. customer service for this place is zero ???
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March 2023 by anne lima
Ok so yesterday my dentist phoned in a prescription at around 9:30 am . I called at 2:00 pm and they said they didn’t get the prescription. I called the dentist back and he said that he called it in , they kept on checking on fax instead of phone messages and I requested them to check they’re phone messages. so I was playing phone tag with both dentist and pharmacy. I ended going down there and they said they got it. Then they gave me the wrong dosage of meds instead of 500 they gave me 250 so instead of just taking one I m taking 2 . I will not go back to them to fill prescription !! I have filled prescription there a couple of times!!
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January 2023 by Jeremy Colli
Was left on hold for an extended period. But was able to get through to the FSM. He was very pleasant and acted swiftly on my inquiry.
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January 2023 by Vicki McDonald
Pharmacist very unhelpful. Would not recommend. Something that is very simple to do makes it very difficult as well as imposing a fee. Just came from another shoppers and they were going to do it no problem just the computer was down.
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December 2022 by Monica F
This is the worst shopper's location. The pharmacy staff is ultra-rude every time, they messed up and we ran out of antibiotics like 5 days early one time (we dosed it correctly), plus they advertise walk-in flu shots then give you attitude and tell you they DON'T TAKE WALK-INS even though there was not a single person waiting in the wait area for anything. And they refuse to sell Isopropyl...
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October 2022 by Laurel Dawn Cassels
like many other reviewers here, i could site dozens of examples of rude service by the pharmacy staff. why is nobody addressing this long-noted and well known shortcoming?please don't bother with one of your 2-3 stock replies. i'm only interested in a real and thoughtful answer to my concerns. people deserve better.
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October 2022 by Shea
Absolutely 0/10! Called to ask about a sugared version of cold and flu and they said there was a honey one. Sent my friend as I'm sick and they tell them there's sucralose in the honey one. I specifically said on the phone I'm allergic to sucralose and need an actual sugared version.And that was after they repeatedly bounced me between customer service and pharmacy and placing me on hold several times. WORST CUSTOMER SERVICE!!!
