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February 2024 by Kay D
Husband and I were judged by the way we looked and not offered any assistance by sales associates.We were in on Saturday, looking dressed up and we're approached immediately by a wonderful salesman who was extremely helpful and made it a wonderful experience. When we got home, realized we needed a different shirt and looked forward to returning Monday and having another nice experience. However, Monday came and both of us showed up in work clothes, hoody, hiking boots. Apparently not looking like we could afford to shop there. We were ignored by 3 sales associates, 2 of whom were standing there playing on their phones. 1 made eye contact with me on more than one occasion and just gave me a look and turned away. After 10 minutes I finally approached one of them for help and he stood there looking like a freaking ghost had approached him. He offered us a single option with no conversation about what the attire was for or what we would be pairing with the shirt. During this time another customer - better dressed - walked in and was immediately helped. If we didn't need this outfit for Thursday I would have walked away on principal and not shopped there. Felt 100% judged.
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January 2024 by Brendon Virtucio
An associate by the name of Adrian (not sure if I am spelling that correctly) helped me get an outfit ready for an event tonight. After telling him what I was looking for, Adrian looked at my build, and knew exactly what size and fit to grab.I almost forgot I was a regular person because the service felt like a stylist to a celebrity.Thank you for the above-and-beyond service, Adrian! I couldn’t give 6 stars, so 5 stars will do.
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October 2023 by Meili Collingridge
We had excellent service. They helped us figure out our wedding suit in the nick of time when we only had a couple of weeks to finish our preparations. Patrick is an engaging, genuine, and helpful service representative who is so enjoyable to work with - He's your guy.
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August 2023 by anamée turbide
10/10 : Back in February, we went shopping for my Husband’s suit. The first store we went to was Tip Top at Polo Park and Jim was a gem to deal with. He was patient and helpful.Tip Top prices were super good, and 6 days before the wedding, one of my groomsmen found out he didn’t fit in his pants anymore, we did a rush order online with Tip Top and got the pants at home in less than 48hrs. I was so impressed.
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August 2023 by Wole Babalola
I was introduced to Tip Top by a friend and since I have been dealing with this company it's been satisfaction guaranteed. Their customer service is top notch, they are so professional and respectful, they also stock good quality products and their prices are very reasonable. I've bought quite a number of items from them and I've NEVER been disappointed once. A big thank you to the Tip Top family and PLEASE keep up the good work.
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July 2023 by David Fraser
I purchased a new suit for a family event (wedding). I worked closely with the salesmen to ensure my needs were addressed. Due to my athletic build the jacket, pants and dress shirt all required tailoring. We spent considerable time marking all of the adjustments. I was provided with a date for pickup (2 weeks later). There was no courtesy call or email message indicating my tailoring was complete. I went to pick up my cloths two days later then scheduled pick up date. None of the tailoring was done and they had lost the jacket with all of the tailoring markings. The staff scrambled to take things from the start to refit the outfit and start tailoring process. It took four trips to this merchandiser before I was satisfied. This store is located in a premier shopping mall in Wpg and has been there for years. They should be able to write the book on menswear and quality of customer service instead of the debacle I experienced. I did receive apologies from Chris who filled for my original salesmen who was on vacation. I suggested I needed a new tie also somewhat expecting that maybe they would not charge me for it due the the inconveniences as some compensation for my stress and time. Nothing was offered except a suggestion for me to give them another chance at my menswear purchases in the future. It oblivious it’s a sale for them regardless of the quality of service. The experience was very disappointing and stressful.
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May 2023 by John
Normally I don't shop at Tip Top but I ordered some sale items online after seeing an ad. I had to return a few shirts and the salesman and store manager were very accommodating and friendly. Will be back.
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May 2023 by John K
Normally I don't shop at Tip Top but I ordered some sale items online after seeing an ad. I had to return a few shirts and the salesman and store manager were very accommodating and friendly. Will be back.
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May 2023 by Alexander C
Less than stellar experience. Very pushy salesman
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April 2023 by Angela Plett
Fantastic suit shopping experience with Adrian at Polo Park! I came in with my 80 year old parents to buy a suit for my dad to wear at his granddaughter’s wedding! Adrian patiently helped us find just the right look and fit for my dad even with the busy wedding and grad shopping all around us! Such respectful, knowledgeable and good humoured service is rare! Beautiful suit too!
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April 2023 by LV
5 starts because Adrian @ Polo Park location, he was so helpful and kind.
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October 2022 by Natalka
We had an amazing experience today with Chris. He helped correct some mistakes on sizing, suggested an exchange, helped with the tailoring etc etc. Chris is the type of retail person you hope to get. Was a little stressed the wedding suit wouldn’t fit when we came in but by the end we walked away on cloud 9. Tailoring prices are extremely reasonable as well. Thanks Chris!!!
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September 2022 by Paolo Badajos
Service by Richard was great, he was new to to the job but he was very knowledgeable about suits and helped me find one that fits amazing. Very happy with it!
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July 2022 by Ahmed Sarfraz
Didn't get anything but just wanted to say that you have the best staff I have ever encountered especially Chris! Helped me with my size and was super friendly, my guys deserves a raise. I'll definitely come again and buy something!
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June 2022 by Mike Turner
Came in for a professional pant sizing. After ordering my pants they were 3 inches too large in the waist and 6 cm too short in the legs. Terrible
